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Arnold Clark Aberdeen Click & Collect

Craigshaw Road, West Tullos Industrial Estate, Aberdeen, AB12 3AR

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Access Guide

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Dealership Information (123)

  • For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Aberdeen Click & Collect branch page on their website (opens in a new tab).
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has no magnifying glass, a signature guide and a magnifying glass.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Aberdeen.
  • The dealership has its own car park.
  • The car park is located at the front of the branch.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 2 Blue Badge parking bays.
  • Designated parking bays are clearly marked/signposted.
  • There is a hatched zone on one side only.
  • The hatched zone is less than 120cm.
  • The nearest designated bay is 130m from the entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Potential obstacles between the Blue Badge parking and the entrance include a lack of pedestrian walkways to cross the car park.
  • Dealership Car Park View
    • Blue Badge bays are not used for storage of stock vehicles.
  • Electric Vehicle Charging View
    • The electric vehicle charging point(s) is/are located to the right as you enter the car park.
    • There is/are 8 electric vehicle charging point(s).
    • The height of the electric vehicle charging point controls/screen is 75cm.
    • The height of the electric vehicle charging point nozzle slot is 110cm.
  • Shared Car Park View
    • The direct route from the designated Blue Badge bays to the entrance has steps which can be bypassed using slight slopes around the car park. Parking or drop-offs for people with mobility issues can be made available next to the building.

Entrance

  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • There is a single manual door which opens away from you.
  • The width of the door opening is 83cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the entrance.
    • There is a slope with a steep gradient and a width of at least 150cm.
    • The slope does not have handrails.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Sales Desks

  • There are 4 sales desks, and the nearest one is approximately 5m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: chairs with armrests and chairs without armrests.
  • There are windows, TVs, glazed screens or mirrors at some desks which could adversely affect the ability of someone to lip read.
  • The height of the desk(s) is 72cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.
  • Potential obstructions include; There is a wooden panel, which restricts the space under the desk.

Customer Lounge

  • There is a customer lounge 5m from the entrance.
  • There is step-free access to the customer lounge.
  • There is low pile carpet in this area.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: no seating available.
  • There is a self-service refreshment counter.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 96cm.
  • The counter does not have a clear knee recess.
  • There is a coffee machine.
  • There is not an entertainment or activity area for children.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located within the neighbouring Arnold Clark Aberdeen Mazda / Fiat / Abarth / Jeep / Alfa Romeo branch.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located ahead as you enter.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 5m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 82cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are moderate to good.