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Arnold Clark Accident Repair Centre Aberdeen

54 Menzies Road, Aberdeen, AB11 9BE

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Accident Repair Centre Aberdeen. branch page on their website (opens in a new tab).
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has no magnifying glass and no signature guide.
  • Documents can be provided in the following alternative formats: large print.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Aberdeen.
  • The dealership does not have its own car park.
  • Shared Car Park View
    • The dealership shares a car park/parking facilities.
    • The car park type is sheltered.
    • Parking is free for all customers.
    • There are no Blue Badge parking bays.
    • The car park surface is tarmac.
    • The main car park for this venue is undercover with an entrance off Menzies Road, this park is dedicated to the body shop customers. There is a open air car park to the east of the body shop entrance which is shared with the Parts Department.

Entrance

  • This information is for the entrance located in front of you as you enter the parking are.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • There are double manual doors (with one door locked) which open away from you.
  • The width of the door opening is 72cm.
  • Entrance View
    • When both entrance doors are unlocked the opening width is 142cm.

Reception (Welcome)

  • The reception point is located in front of the entrance from the parking area.
  • The reception point is approximately 4m (4yd 1ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 74cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • For writing and signing documents, there is sufficient space at the counter.
  • There may be background noise here.
  • The counter is staffed.
  • There is low pile carpet in the reception area.
  • Reception Seating Area View
    • There is a seating area close to the reception point.
    • Access to the seating area is unobstructed.
    • There are armchairs available in the reception area.
    • There is sufficient space for a wheelchair user to use the seating area.

Customer Lounge

  • There is a customer lounge 3m from the entrance.
  • There is step-free access to the customer lounge.
  • There is low pile carpet in this area.
  • There may be background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: tables which are accessible to wheelchair users and chairs without armrests.
  • The distance between the floor and the highest table is 70cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service coffee bar.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 97cm.
  • The counter does not have a clear knee recess.
  • There is a coffee machine and a television.
  • There is not an entertainment or activity area for children.

Toilet with Adaptations (Including Female Standard Toilet)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located within the undercover car park, to your right as you face the entrance doors for the reception.
    • This accessible toilet is approximately 21m (22yd 2ft) from the entrance to reception.
    • There is step-free access into the accessible toilet.
    • This is a female toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from Body Shop Reception.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet opening is 88cm (2ft 11in).
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 143cm x 152cm (4ft 8in x 4ft 12in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is not a lateral transfer space.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is no dropdown rail.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • The toilet has a cistern.
    • There is a lid attached to the toilet seat.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 77cm (2ft 6in).
    • The contrast between the toilet roll holder and the wall is low.
    • The height of the light switch/pull cord is 138cm from floor level.
    • The lighting levels are good.
    • The contrast between the walls and floor is high.
  • Additional Fixtures and Fittings View
    • There is not an emergency alarm.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 167cm from the floor.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 82cm (2ft 8in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The wash basin tap type is twist/turn.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 120cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 134cm (4ft 5in).
    • The contrast between the towel dispenser and the wall is low.
    • There is not a hand dryer.
  • Comments View
    • This toilet consists of two cubicles that can be closed by the cubicle door, either side of a washing bay, which has two basins.

Standard Toilet(s) (Male)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 22m from the the entrance to the body shop reception.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are good.