You are on Dealership Information. Skip to the next section.

Dealership Information

• For contact details, opening times, and services available in this branch, please click here to visit the Birtley Motorstore branch page on their website (opens in a new tab).
• The dealership has access to a live BSL interpreter via video call.
• The branch has no magnifying glass and no signature guide.
• Documents can be provided in the following alternative formats: voice recognition CD on request, Braille on request, large print on request, different languages on request, Makaton on request and audio on request.
• There is not a hearing assistance system.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is not a bus stop within approximately 150m of the branch.
• The nearest train station is Chester Le Street.
• The dealership has its own car park.
• The car park is located to the side of the branch.
• The car park type is open air/surface.
• Parking is free for all customers.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 2 Blue Badge parking bays.
• Designated parking bays are clearly marked/signposted.
• The dimensions of the designated Blue Badge parking bay are 240cm x 476cm and all bays are the same size.
• There is no hatched zone.
• The nearest designated bay is 20m from the main entrance.
• Clearly marked/signposted parent and child parking bays are not available.
• The car park surface is block paving.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving and a marked car park crossing point.

Collapse all Expand all

• Dealership Car Park View
  • Blue Badge bays may used for storage of stock vehicles.
• Electric Vehicle Charging View
  • The electric vehicle charging point(s) is/are located at the front right of the building, facing the customer car park.
  • There is/are 2 electric vehicle charging point(s).
  • The height of the electric vehicle charging point controls/screen is 133cm.
  • The height of the electric vehicle charging point nozzle slot is 110cm.

You are on Dealership Forecourt. Skip to the next section.

Dealership Forecourt

• The surfaces in the forecourt are even.
• There are not marked walkways in the forecourt to make routes safer for customers.
• There is step-free access in the forecourt.
• There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
• There is not room for wheelchair users to manoeuvre between cars in the forecourt.
• Signage is clearly presented/easy to read.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This information is for the entrance located art the front right of the building.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There are double automatic doors which open by sliding.
• The width of the door opening is 163cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• The second set of doors are double automatic doors which open by sliding.
• The width of the door opening is 162cm.

Collapse all Expand all

• Ramp/Slope View
  • The ramp/slope is located in the doorway of the first door.
  • A width of at least 150cm and There is a slope with a slight gradient.
  • The slope does not have handrails.

You are on Entrance (Front Left Entrance). Skip to the next section.

Entrance (Front Left Entrance)

• This information is for the entrance located at the front left of the building.
• The entrance area/door is not clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There is a single automatic door which open by sliding.
• The width of the door opening is 98cm.
• The second set of doors is a single automatic door which open by sliding.
• The width of the door opening is 98cm.

Collapse all Expand all

• Ramp/Slope View
  • The ramp/slope is located in front of the first set of doors.
  • There is a slope with a slight gradient and a width between 75cm and 150cm.
  • The slope does not have handrails.
• Lift View
  • There are 2 other similar entrances along the left side of the building. All entrances have limited accessibility due to parked cars on the forecourt.

You are on Reception (Welcome Point). Skip to the next section.

Reception (Welcome Point)

• The reception point is located ahead as you enter via the main entrance.
• The reception point is approximately 5m (5yd 1ft) from the main entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 113cm.
• There is a low level counter at the recommended height for wheelchair users.
• The lowered section at the counter is 74cm high, with a clear knee recess beneath.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter and sufficient space at the lowered counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

Collapse all Expand all

• Reception View
  • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats on the floor that might be perceived as holes.

You are on Reception (Car Rental). Skip to the next section.

Reception (Car Rental)

• The reception point is located to the right as you enter via the main entrance.
• The reception point is approximately 2m (2yd 7in) from the main entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 74cm.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

Collapse all Expand all

• Reception View
  • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are chairs without armrests available in the reception area.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Reception (Servicing and Repairs). Skip to the next section.

Reception (Servicing and Repairs)

• The reception point is located at left left of the building, just beyond the customer lounge.
• The reception point is approximately 35m (38yd 10in) from the main entrance.
• Clear signage for the reception area/desk is not visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 73cm.
• The reception has patterned backgrounds which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

Collapse all Expand all

• Reception View
  • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are chairs with armrests available in the reception area.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Reception (Central Car Auctions - Click and Collect/Sell Your Car). Skip to the next section.

Reception (Central Car Auctions - Click and Collect/Sell Your Car)

• The reception point is located at the rear right of the building.
• The reception point is approximately 45m (49yd 8in) from the main entrance,.
• Clear signage for the reception area/desk is not visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 106cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• There is hard flooring in the reception area.

Collapse all Expand all

• Reception View
  • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are coffee tables and sofas available in the reception area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • View further information on Central Car Auctions.

You are on Showroom. Skip to the next section.

Showroom

• There is step-free access throughout the branch.
• The walkways are over 150cm wide.
• There is not room for wheelchair users to manoeuvre between cars in the showroom.
• Display cars within the showroom are often moved.
• No cars are accessed by a small raised threshold.
• Signage is clearly presented/easy to read.
• There is hard flooring in the showroom.
• There is flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

You are on Sales Desks. Skip to the next section.

Sales Desks

• There are more than 10 sales desks, and the nearest one is approximately 10m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• The sales area has: tables which are accessible to wheelchair users and chairs with armrests.
• The following furniture is permanently fixed: all of the tables.
• The height of the desk(s) is 74cm.
• There is sufficient space to write or sign documents on the desk(s).
• All of the desks have clear space under them.

You are on Customer Lounge. Skip to the next section.

Customer Lounge

• There is a customer lounge 10m from the entrance.
• There is step-free access to the customer lounge.
• The width of the door opening is 220cm (7ft 3in).
• There is hard flooring in this area.
• There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
• There is background noise here.
• There is not a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The following furniture is permanently fixed: some of the tables.
• The customer lounge has: coffee tables, chairs without armrests, tables which are accessible to wheelchair users, high stools and sofas.
• The distance between the floor and the underside of the table is 73cm.
• The surface height of the lowest table is 40cm.
• The surface height of the highest table is 111cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do contrast visually with the floor.
• There is a self-service refreshment counter.
• Staff can bring food and/or drinks to customers.
• The height of the counter is 97cm.
• The counter does not have a clear knee recess.
• There is a coffee machine, a vending machine, a water dispenser and a television.
• There is an entertainment or activity area for children.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located to the rear of the customer lounge.
  • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens by sliding (Bi-Fold).
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 97cm (3ft 2in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 138cm x 212cm (4ft 6in x 6ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 81cm (2ft 8in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is medium.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a cistern.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 80cm (2ft 7in).
  • The contrast between the toilet roll holder and the wall is high.
  • The height of the light switch/pull cord is 80cm from floor level.
  • The lighting levels are good.
  • The contrast between the walls and floor is low.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 112cm (3ft 8in).
  • The contrast between the hand dryer and the wall is low.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 94cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The female and male toilets are located at the rear of the customer lounge.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.

You are on Standard Shower. Skip to the next section.

Standard Shower

• The shower facilities are located at the rear of the customer lounge.
• The shower facilities are approximately 15m from the main entrance.
• There is step-free access to the shower facilities.
• There is pictorial signage on or near the shower door.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 86cm.
• The contrast between the external door(s) and wall(s) is high.
• The contrast between the internal door(s) and wall(s) is high.
• The lighting levels are good.
• The lighting is activated by a sensor.
• There is a medium height (18cm) step to access the shower, created by the shower tray.

You are on Rental Collection and Return. Skip to the next section.

Rental Collection and Return

• View further information on collections and returns.