Access Guide
Dealership Information
- For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Broxburn SEAT / Fiat / Abarth branch page on their website (opens in a new tab).
- The dealership has access to a live BSL interpreter via video call.
- The branch has no magnifying glass and no signature guide.
- Documents can be provided in the following alternative formats: different languages and large print.
- There is not a hearing assistance system.
Public Transport and Parking
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Uphall.
- The dealership has its own car park.
- The car park is located off St Andrews Drive.
- The car park type is open air/surface.
- Parking is free for all customers.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There are 2 Blue Badge parking bays.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated Blue Badge parking bay are 225cm x 490cm and all bays are the same size.
- There is a hatched zone on one side only.
- The hatched zone is at least 120cm.
- The nearest designated bay is 9m from the Service and Part.
- Clearly marked/signposted parent and child parking bays are not available.
- The car park surface is tarmac.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
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Electric Vehicle Charging
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- The electric vehicle charging point(s) is/are located on your right as you approach the Service and Parts entrance.
- There is/are 2 electric vehicle charging point(s).
- The height range of the electric vehicle charging point controls/screen is 114cm to 118cm.
- The height of the electric vehicle charging point nozzle slot is 110cm.
Dealership Forecourt
- The surfaces in the forecourt are even.
- There are not marked walkways in the forecourt to make routes safer for customers.
- There is step-free access in the forecourt.
- There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
- There is not room for wheelchair users to manoeuvre between cars in the forecourt.
- Signage is clearly presented/easy to read.
Entrance (Main Entrance)
- This information is for the entrance located on the south side of the building.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is a single automatic door which open by sliding.
- The width of the door opening is 90cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- A width between 75cm and 150cm and There is a slope with a steep gradient.
- The slope does not have handrails.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
Entrance (Service and Parts)
- This information is for the entrance located on the west side of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is a single automatic door which open by sliding.
- The width of the door opening is 90cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Entrance
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- This entrance is next to the Blue Badge Bays.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- There is a ramp with a slight gradient.
- The slope does not have handrails.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
Reception (Sales)
- The reception point is located in front of you as you enter.
- The reception point is approximately 10m (10yd 2ft) from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is a clear unobstructed route to the reception point.
- There is step-free access to this reception.
- The height of the reception counter is 117cm.
- There is not a low level counter at the recommended height for wheelchair users.
- For writing and signing documents, there is sufficient space at the counter.
- There is background noise here.
- The counter is staffed.
- There is hard flooring in the reception area.
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Reception
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- There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
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Reception Seating Area
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- There is not a seating area close to the reception point.
Step(s) (SEAT Showroom)
- There is a/are step(s) located next to the Sales Reception desk.
- The step(s) is/are used to access both sections of the SEAT showrooms.
- There is/are 3 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 19cm.
- The depth of the step(s) is/are not between 30cm and 45cm.
- The depth of the step(s) is 27cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are good.
Showroom (SEAT)
- There is not step-free access throughout the branch.
- The majority of walkways are over 150cm wide.
- There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
- Display cars within the showroom are rarely moved.
- No cars are accessed by a small raised threshold.
- Signage is clearly presented/easy to read.
- There is hard flooring in the showroom.
- There is some flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.
Showroom (Fiat)
- There is not step-free access throughout the majority of the branch.
- The majority of walkways are over 150cm wide.
- There is room for wheelchair users to manoeuvre between cars in the showroom.
- Display cars within the showroom are rarely moved.
- No cars are accessed by a small raised threshold.
- Signage is clearly presented/easy to read.
- There is hard flooring in the showroom.
- There is some flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.
Sales Desks
- There are 4 sales desks, and the nearest one is approximately 20m from the entrance.
- The desk(s) is/are is clearly visible from the entrance.
- There is step-free access to the desk(s).
- There is a clear unobstructed route to the desk(s).
- The sales area has: chairs with armrests.
- The height of the desk(s) is 73cm.
- There is sufficient space to write or sign documents on the desk(s).
- None of the desks have clear space under them.
- Potential obstructions include; There is a wooden panel, which restricts the space under the desk.
Customer Lounge
- There is a customer lounge 10m from the entrance.
- There is stepped access to the customer lounge.
- There is hard flooring in this area.
- There is background noise here.
- There is not a red flashing fire alarm beacon within the lounge.
- There is space for an assistance dog to rest within the lounge.
- The customer lounge has: chairs without armrests and tables which are accessible to wheelchair users.
- The distance between the floor and the underside of the table is 73cm.
- The surface height of the highest table is 75cm.
- There is sufficient space for a wheelchair user to use the seating area.
- The tables do not contrast visually with the floor.
- There is a self-service coffee bar and counter.
- Staff can bring food and/or drinks to customers.
- The height of the counter is 96cm.
- The counter does not have a clear knee recess.
- There is a coffee machine.
- There is an entertainment or activity area for children.
Toilet with Adaptations (Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to your left as you enter via the Sales and Parts entrance.
- This accessible toilet is approximately 8m (8yd 2ft) from the Sales and Parts entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 85cm (2ft 9in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is low.
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Dimensions and Features
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- The dimensions of the accessible toilet are 215cm x 190cm (7ft 1in x 6ft 3in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 150cm (4ft 11in).
- The transfer space is obstructed by a sanitary bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a push button flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is high.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet has a cistern.
- There is a lid attached to the toilet seat.
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 96cm (3ft 2in).
- The contrast between the toilet roll holder and the wall is low.
- The lighting levels are good.
- The contrast between the walls and floor is high.
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Additional Fixtures and Fittings
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- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf does not have the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 110cm.
- The shelf is not located where it is reachable.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 104cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 108cm (3ft 7in).
- The contrast between the hand dryer and the wall is low.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 92cm.
Standard Toilet(s) (Female)
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Toilet Facilities
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- The female toilet is located to your left as you enter via the Sales and Parts entrance.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 11m from the Sales and Parts entrance.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial signage on or near the toilet door.
- The height of the wash basin(s) is 85cm.
- The wash basin(s) tap type is lever.
- Lighting levels are good.
Reception (Service and Parts)
- The reception point is located to your left as you enter via the Service and Parts entrance.
- The reception point is approximately 8m (8yd 2ft) from the entrance.
- The reception area/desk is clearly visible from the entrance.
- There is a clear unobstructed route to the reception point.
- There is step-free access to this reception.
- The height of the reception counter is 72cm.
- There is not a low level counter at the recommended height for wheelchair users.
- The counter does not have a hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
- There is hard flooring in the reception area.
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Reception
View
- There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
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Reception Seating Area
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- There is not a seating area close to the reception point.
