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Arnold Clark Car & Van Rental Aberdeen

2 Canal Road, Aberdeen, AB25 3TL

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Access Guide

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Dealership Information

  • The dealership has access to a live BSL interpreter via video call.
  • The branch has no magnifying glass and no signature guide.
  • Documents can be provided in the following alternative formats: large print and different languages.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Aberdeen.
  • The dealership has its own car park.
  • The car park is located at the front of the branch.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • There is 1 Blue Badge parking bay.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are 280cm x 540cm and there are no other bays.
  • There is no hatched zone.
  • The nearest designated bay is 9m from the entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

Rental Collection and Return

  • The vehicle collection point can be found to your right as you approach the entrance.
  • The route from the reception to the collection point is accessible to a wheelchair user without assistance.
  • The vehicle return point can be found to your right as you approach the entrance.
  • The route from the vehicle return point to the reception is accessible to a wheelchair user without assistance.

Entrance

  • This information is for the entrance located on the south side of the building.
  • There is stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There are double manual doors (with one door locked) which open both ways.
  • The width of the door opening is 83cm.
  • Step(s) View
    • There is 1 step, which are unmarked, with no handrails.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • A 160cm wide level path runs along the full length of the south side of the building. There is a 5cm step in front of entrance, this changes to level between the entrance and the Blue Badge Bay, which provides a user of the Blue Badge Bay a level access into the building.

Ramp(s) or Slope(s) (Internal)

  • There is a ramp/slope located on the far wall as you enter the building.
  • The ramp/slope is used to access the toilets and the multi-desk sales desks.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up.
  • The width of the ramp/slope is 118cm.
  • The ramp/slope does bypass the step(s).

Step(s) (Internal)

  • There is a/are step(s) located between the lower floor and the upper floor.
  • The step(s) is/are used to access The entrance opens up into the lower area with its sales desks, the customer lounge and the children's entertainment area. A long ramp allows customer who cannot negotiate the steps to the upper level, where the toilets are, along with the multi-desk sales area.
  • There is/are 3 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 21cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

Sales Desks

  • There are 6 sales desks, and the nearest one is approximately 5m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to some of the desks.
  • The sales area has: tables which are accessible to wheelchair users and chairs without armrests.
  • There are windows, TVs, glazed screens or mirrors at some desks which could adversely affect the ability of someone to lip read.
  • The height of the desk(s) is 74cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.
  • Potential obstructions include; there is a wooden panel, which restricts the space under some of the desks, other desks have no access due to the multi-desk design.
  • There are two banks of sales desks, the lower set are conventional desks with chairs (without arms) for customers. The upper level has three sales persons within a purpose built multi-desk single unit, there is no customer seating at this upper level location.

Customer Lounge

  • There is a customer lounge 10m from the entrance.
  • There is step-free access to the customer lounge.
  • There is a small raised threshold in this area.
  • There is hard flooring in this area.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: sofas, armchairs and coffee tables.
  • The surface height of the lowest table is 42cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service coffee bar.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 97cm.
  • There is a coffee machine and a water dispenser.
  • There is an entertainment or activity area for children.

Toilet with Adaptations (Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located in the alcove on the upper level, signage can be seen from the steps.
    • This accessible toilet is approximately 68m (74yd 1ft) from the entrance.
    • There is ramped/sloped or stepped access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 86cm (2ft 10in).
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 140cm x 220cm (4ft 7in x 7ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 78cm (2ft 7in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is medium.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • The toilet does not have a backrest or a cistern.
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 94cm (3ft 1in).
    • The contrast between the toilet roll holder and the wall is medium.
    • The height of the light switch/pull cord is 134cm from floor level.
    • The lighting levels are good.
    • The contrast between the walls and floor is high.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The alarm did not sound when tested.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are nappy/incontinence items bin and pedal bin disposal units.
    • There is a/are coat hook(s).
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
    • The wash basin tap type is lever.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 116cm (3ft 10in).
    • The contrast between the hand dryer and the wall is medium.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 81cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located on the upper level signage is visible from the steps.
    • There is ramped/sloped or stepped access into the toilet(s).
    • The standard toilet(s) is/are approximately 24m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 79cm.
    • The wash basin(s) tap type is twist/turn.
  • Toilet Facilities 2 View
    • The male toilet is located on the upper level signage is visible from the steps.
    • There is ramped/sloped or stepped access to the toilet(s).
    • The standard toilet(s) is/are approximately 24m from the Entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 78cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are good.