Access Guide

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Dealership Information

For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Car and Van Rental branch page on their website (opens in a new tab).
The dealership has access to a live BSL interpreter via video call.
The branch has no magnifying glass and no signature guide.
Documents can be provided in the following alternative formats: large print.
There is not a hearing assistance system.

There is not a bus stop within approximately 150m of the branch.
The nearest train station is Croy.
The dealership has its own car park.
The car park is located outside of the fenced compound.
The car park type is open air/surface.
Parking is free for all customers.
There are no Blue Badge parking bays.
The car park surface is tarmac.
The route from the car park to the entrance is accessible to a wheelchair user unaided.

Electric Vehicle Charging View
- The electric vehicle charging point(s) is/are located near to the entrance to the building.
- There is/are 1 electric vehicle charging point(s).
- The height of the electric vehicle charging point controls/screen is 160cm.
- The height of the electric vehicle charging point nozzle slot is 130cm.

The vehicle collection point can be found within the area in front of the building, inside the fenced compound.
The route from the reception to the collection point is accessible to a wheelchair user without assistance.
Vehicles are collected from the fenced compound which is in front of the building.
The vehicle return point can be found the area outside of the fenced compound that is in front of the building.
The route from the vehicle return point to the reception is accessible to a wheelchair user without assistance.
Vehicles are returned to the sign posted area opposite the customer parking, outside the fenced compound.

This information is for the entrance located at the front left side of the building.
The entrance area/door is clearly signed.
There is ramped/sloped access at this entrance.
There is not a canopy or recess which provides weather protection at this entrance.
There is a dark mat or floor marking at this entrance that might be perceived as a hole.
The entrance door(s) does not/do not contrast visually with the immediate surroundings.
There is a single manual door which open towards you.
The width of the door opening is 80cm.

The reception point is located to your right as you enter the building.
The reception point is approximately 5m (5yd 1ft) from the entrance.
Clear signage for the reception area/desk is not visible from the entrance.
There is a clear unobstructed route to the reception point.
There is step-free access to this reception.
The height of the reception counter is 72cm.
There is not a low level counter at the recommended height for wheelchair users.
The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
For writing and signing documents, there is sufficient space at the counter.
There may be background noise here.
The counter is staffed.
There is hard flooring in the reception area.

Reception View
- There are no sales desks at this site, the two desks within the reception area double as sales desks and reception desks.
Reception Seating Area View
- There is not a seating area close to the reception point.
- Although there is not a waiting area with seats for this section, when customers are being served there are seats facing each service point.