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Arnold Clark Car & Van Rental, Edinburgh Airport

Eastfield Road, Newbridge, Edinburgh, EH28 8LS

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Car & Van Rental, Edinburgh Airport branch page on their website (opens in a new tab).
  • The branch has no magnifying glass and no signature guide.
  • Documents can be provided in the following alternative formats: different languages.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Edinburgh Gyle.
  • The nearest tram stop is Edinburgh Airport.
  • The dealership has its own car park.
  • The car park is located at the front of the branch.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • Parking spaces for Blue Badge holders do need to be booked in advance.
  • There is 1 Blue Badge parking bay.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are 230cm x 300cm and there are no other bays.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is less than 120cm.
  • The nearest designated bay is 40m from the the entrance to the building.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Entrance (Main Building)

  • This information is for the entrance located to your left as you enter the car park.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There is a single manual door .
  • The width of the door opening is 102cm.
  • Ramp/Slope View
    • The ramp/slope is located along the car park facing wall of the main building.
    • There is a ramp with a steep gradient and a width of at least 150cm.
    • The ramp has a handrail on the left.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.

Reception (Main Building)

  • The reception point is located to your left as you enter the car park.
  • The reception point is approximately 10m (10yd 2ft) from the the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 105cm.
  • The reception has patterned backgrounds which could adversely affect the ability of someone to lip read.
  • For writing and signing documents, there is sufficient space at the counter.
  • There may be background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.
  • Reception View
    • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats on the floor that might be perceived as holes.
    • In the main reception area there are no desks, but there are 10 standing work stations where customers can be served.
  • Reception Seating Area View
    • There is not a seating area close to the reception point.
    • Access to the seating area is unobstructed.

Customer Lounge

  • There is a customer lounge 4m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring in this area.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • There may be background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: tables which are accessible to wheelchair users, chairs without armrests, sofas and coffee tables.
  • The distance between the floor and the lowest table is 37cm.
  • The distance between the floor and the highest table is 72cm.
  • The surface height of the lowest table is 41cm.
  • The surface height of the highest table is 74cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service coffee bar.
  • The height of the counter is 96cm.
  • The counter does not have a clear knee recess.
  • There is a coffee machine.
  • There is an entertainment or activity area for children.

Rental Collection and Return

  • The vehicle collection point can be found to your left as you enter the car park.
  • The route from the reception to the collection point is accessible to a wheelchair user with assistance.
  • Assistance may be required due to slopes.
  • The vehicle return point can be found to your left as you enter the car park.
  • The route from the vehicle return point to the reception is accessible to a wheelchair user with assistance.
  • Assistance may be required due to slopes.
  • The collections and returns facility is only open during times of high activity, at other times collections and returned are dealt with within the main building.

Entrance (Returns and Collections)

  • This information is for the entrance located to your right as you enter the car park.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There is a single manual door which opens away from you.
  • The width of the door opening is 102cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to your right as you approach the Returns building.
    • There is a ramp with a slight gradient.
    • The ramp has a handrail on the left.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance to the Returns building.
    • There are 3 steps, which are unmarked, with handrails on both sides.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • Handrails are easy to grip and are at a recommended height.
    • Handrails cover the length of the flight of stairs and extend beyond the first and last step.

Reception (Returns and Collections)

  • The reception point is located to your right as you enter the car park.
  • The reception point is approximately 7m (7yd 1ft) from the the entrance to the Returns building.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 73cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • The reception has patterned backgrounds which could adversely affect the ability of someone to lip read.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.
  • Reception View
    • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
  • Reception Seating Area View
    • There is a seating area close to the reception point.
    • Access to the seating area is unobstructed.
    • There are coffee tables and sofas available in the reception area.
    • There is sufficient space for a wheelchair user to use the seating area.

Toilet with Adaptations (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • The accessible toilet was out of use at the time of the survey.
    • This accessible toilet is located to your left as you enter the main building.
    • This accessible toilet is approximately 8m (8yd 2ft) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 84cm (2ft 9in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 145cm x 280cm (4ft 9in x 9ft 2in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 78cm (2ft 7in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a cistern.
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 97cm (3ft 2in).
    • The contrast between the toilet roll holder and the wall is high.
    • The height of the light switch/pull cord is 68cm from floor level.
    • The lighting levels are good.
    • The contrast between the walls and floor is medium.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The height of the wash basin is 79cm (2ft 7in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is not a wall fixed soap dispenser.
    • There is a handheld soap dispenser available.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The height of the hand dryer is 81cm (2ft 8in).
    • The contrast between the hand dryer and the wall is medium.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 75cm.

Standard Toilet(s)

  • Toilet Facilities View
    • The male toilet is located to your left as you enter the building.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 8m from the the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are good.
  • Toilet Facilities 2 View
    • The female toilet is located to the left as you enter the building.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 13m from the the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • The height of the wash basin(s) is 82cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are good.