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Arnold Clark Chertsey Motorstore

Staines Road, Runnymede, Chertsey, KT16 9DA

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Chertsey Motorstore branch page on their website (opens in a new tab).
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has no signature guide and no magnifying glass.
  • Documents can be provided in the following alternative formats: audio on request and large print on request.
  • There is not a hearing assistance system.
  • There are two other buildings on-site which are not accessed by customers. These are the Valeting Building and M.O.T Garage.

Public Transport and Parking

  • There is not a bus stop within approximately 150m of the branch.
  • The nearest train station is Chertsey.
  • The dealership has its own car park.
  • Dealership Car Park View
    • The car park is located to the side of the branch.
    • The car park type is open air/surface.
    • Parking is free for all customers.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 2 Blue Badge parking bays.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated Blue Badge parking bay are 240cm x 480cm and all bays are the same size.
    • There is a hatched zone on one side only.
    • The hatched zone is at least 120cm.
    • The nearest designated bay is 24m from the entrance.
    • Clearly marked/signposted parent and child parking bays are not available.
    • The car park surface is tarmac.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • Blue Badge bays are not used for storage of stock vehicles.
  • Electric Vehicle Charging View
    • The electric vehicle charging point(s) is/are located to the side of the building in the customer parking area.
    • There is/are 4 electric vehicle charging point(s).
    • The height of the electric vehicle charging point nozzle slot is 138cm.

Dealership Forecourt

  • The surfaces in the forecourt are even.
  • There are some marked walkways in the forecourt to make routes safer for customers.
  • There is step-free access in the forecourt.
  • There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
  • There is not room for wheelchair users to manoeuvre between cars in the forecourt.
  • Signage is clearly presented/easy to read.

Entrance

  • This information is for the entrance located in the forecourt, at the front of the branch.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • Entrance View
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • There are double manual doors (with one door locked) which open towards you.
    • The width of the door opening is 80cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the doors.
    • There is a slope with a slight gradient and a width of at least 150cm.

Reception (Main)

  • The reception point is located on the right as you enter the branch.
  • The reception point is approximately 2m (6ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 110cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • The reception has patterned backgrounds and windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.
  • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.

Reception (Servicing and Repairs)

  • The reception point is located ahead as you enter the branch.
  • The reception point is approximately 10m (32ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 110cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • The reception has patterned backgrounds which could adversely affect the ability of someone to lip read.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.
  • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.

Showroom

  • There is step-free access throughout the branch.
  • The majority of walkways are over 150cm wide.
  • There is room for wheelchair users to manoeuvre between cars in the showroom.
  • Display cars within the showroom are often moved.
  • No cars are accessed by a slightly raised area.
  • Signage is clearly presented/easy to read.
  • There is hard flooring in the showroom.
  • There is some flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in the showroom which includes patterns or colours which could be confusing or look like steps or holes to some people.

Sales Desks

  • There are more than 10 sales desks, and the nearest one is approximately 2m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: chairs with armrests.
  • The following furniture is permanently fixed: all of the tables.
  • Desk Features View
    • There are windows, TVs, glazed screens or mirrors at some desks and patterned backgrounds at some desks which could adversely affect the ability of someone to lip read.
    • The height of the desk(s) is 73cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • None of the desks have clear space under them.
    • Potential obstructions include; panels.

Meeting Rooms

  • There are 3 meeting rooms.
  • The meeting rooms are all similar.
  • Meeting Room 2 is located at the rear of the branch, along the far wall.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • Access into the Room View
    • There is a single manual door which opens by sliding and has a low colour contrast.
    • The width of the door opening is 92cm.
  • Room Details View
    • The following furniture is permanently fixed: some of the chairs and some of the tables.
    • The desk is 73cm high, and it is not height adjustable.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no chairs with armrests on both sides within the room.
    • There are patterned backgrounds at the desk(s) which could adversely affect the ability of someone to lip read.
    • There are no potential trip hazards within the room.
    • There is low pile carpet in the room.
    • The colour contrast between the walls and floor is medium.

Customer Lounge

  • There is a customer lounge 6m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring in this area.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: coffee tables, sofas and armchairs.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service refreshment counter.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 89cm.
  • The counter does not have a clear knee recess.
  • There is a coffee machine.
  • There is not an entertainment or activity area for children.

Toilet with Adaptations (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located ahead and to the left along the far wall as you enter the branch.
    • This accessible toilet is approximately 16m (52ft) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is low.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 94cm (3ft 1in).
    • The contrast between the internal door and wall is low.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 156cm x 257cm (5ft 1in x 8ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 84cm (2ft 9in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side (on top of the cistern).
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is low.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is high.
    • The height of the toilet seat above floor level is 48cm (1ft 6in).
    • The toilet has a cistern.
    • There is a lid attached to the toilet seat.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 86cm (2ft 9in).
    • The contrast between the toilet roll holder and the wall is low.
    • The lighting levels are good.
    • The contrast between the walls and floor is high.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 103cm and 167cm from the floor.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 80cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 90cm (2ft 11in).
    • The contrast between the hand dryer and the wall is high.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 90cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located ahead and to the left along the far wall as you enter the branch.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 15m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is low.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 89cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.