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Arnold Clark Dumfries BMW/Mini

York House, Annan Road, Dumfries, DG1 3AW

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Dumfries BMW/Mini branch page on their website (opens in a new tab).
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has no magnifying glass and no signature guide.
  • Documents can be provided in the following alternative formats: Braille on request and large print on request.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Dumfries.
  • The dealership has its own car park.
  • The car park is located to the side of the branch.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is block paving.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving, level changes with no dropped kerbs and a lack of pedestrian walkways to cross the car park.

Dealership Forecourt

  • The surfaces in the forecourt are even.
  • There are not marked walkways in the forecourt to make routes safer for customers.
  • There is step-free access in the forecourt.
  • There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
  • There is not room for wheelchair users to manoeuvre between cars in the forecourt.
  • Signage is clearly presented/easy to read.

Entrance (Left Hand Side of Building Accessible Entrance)

  • This information is for the entrance located at the left hand side of the building.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There is a single manual door which opens both ways.
  • The width of the door opening is 82cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to the left and right of the entrance.
    • There is a ramp with a slight gradient and a width of at least 150cm.
    • The ramp does not have handrails.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Entrance (Right Hand Side of Building)

  • This information is for the entrance located at the right hand side of the building.
  • The entrance area/door is not clearly signed.
  • There is stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There is a single manual door which opens both ways.
  • The width of the door opening is 83cm.
  • Step(s) View
    • The step(s) is/are located in front of the entrance and in the doorway.
    • There are 2 steps, which is clearly marked, with no handrails.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.

Reception (Welcome Desk)

  • The reception point is located at the far side of the showroom as you enter via the right hand side accessible entrance.
  • The reception point is approximately 10m (10yd 2ft) from the right hand side accessible entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 108cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • There is hard flooring in the reception area.
  • Reception View
    • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats on the floor that might be perceived as holes.
  • Reception Seating Area View
    • There is not a seating area close to the reception point.

Reception (Service/Parts Reception)

  • The reception point is located ahead and to the left as you enter via the left hand side accessible entrance.
  • The reception point is approximately 7m (7yd 1ft) from the right hand side accessible entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 101cm.
  • There is a low level counter at the recommended height for wheelchair users.
  • The lowered section at the counter is 73cm high, with a clear knee recess beneath.
  • For writing and signing documents, there is sufficient space at the counter and lowered counter.
  • There is background noise here.
  • The counter is staffed.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • There is hard flooring in the reception area.
  • Reception View
    • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
  • Reception Seating Area View
    • There is a seating area close to the reception point.
    • Access to the seating area is unobstructed.
    • There are chairs with armrests available in the reception area.
    • There is sufficient space for a wheelchair user to use the seating area.

Showroom

  • There is step-free access throughout the branch.
  • The majority of walkways are over 150cm wide.
  • There is room for wheelchair users to manoeuvre between cars in the showroom.
  • Display cars within the showroom are often moved.
  • No cars are accessed by a slightly raised area.
  • Signage is clearly presented/easy to read.
  • There is hard flooring in the showroom.
  • There is flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

Sales Desks

  • There are 4 sales desks, and the nearest one is approximately 5m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: tables which are accessible to wheelchair users and chairs with armrests.
  • The following furniture is permanently fixed: all of the tables.
  • The height of the desk(s) is 73cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.
  • 2 of the desks are situated on low pile carpet.

Customer Lounge

  • There is a customer lounge 5m from the entrance.
  • There is step-free access to the customer lounge.
  • There is a single manual door which opens by sliding and has a low colour contrast.
  • The width of the door opening is 106cm (3ft 6in).
  • There is hard flooring in this area.
  • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: chairs with armrests, armchairs and coffee tables.
  • The surface height of the lowest table is 46cm.
  • There is not sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service coffee bar.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 90cm.
  • The counter does not have a clear knee recess.
  • There is a coffee machine.
  • There is not an entertainment or activity area for children.
  • The entry door is normally left open.

Toilet with Adaptations (Female - No Transfer Space)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located in the corridor to the left, just past the service/parts reception desk.
    • This accessible toilet is approximately 20m (21yd 2ft) from the right hand side accessible entrance.
    • There is step-free access into the accessible toilet.
    • This is a female toilet.
    • A key is not required for the accessible toilet.
    • There is tactile, pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens inwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 91cm (2ft 12in).
    • The contrast between the internal door and wall is low.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is medium.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 123cm x 210cm (4ft x 6ft 11in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is not a lateral transfer space.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail.
    • The contrast between the dropdown rail(s) and wall is medium.
    • There is not a/are not wall-mounted grab rail(s) available.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • The toilet has a covered cistern.
    • There is a lid attached to the toilet seat.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 82cm (2ft 8in).
    • The contrast between the toilet roll holder and the wall is medium.
    • The height of the light switch/pull cord is 140cm from floor level.
    • The lighting levels are moderate to good.
    • The contrast between the walls and floor is low.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and pedal bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 172cm from the floor.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 85cm.
    • The shelf is located where it is reachable.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 81cm (2ft 8in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 107cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 112cm (3ft 8in).
    • The contrast between the hand dryer and the wall is medium.

Toilet with Adaptations (Male - No Transfer Space)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located in the corridor to the left. just past the servicing/parts reception area.
    • This accessible toilet is approximately 15m (16yd 1ft) from the right hand side accessible entrance.
    • There is step-free access into the accessible toilet.
    • This is a male toilet.
    • A key is not required for the accessible toilet.
    • There is written text signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens inwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 87cm (2ft 10in).
    • The contrast between the internal door and wall is low.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is medium.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 134cm x 224cm (4ft 5in x 7ft 4in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is not a lateral transfer space.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail.
    • The contrast between the dropdown rail(s) and wall is low.
    • There is not a/are not wall-mounted grab rail(s) available.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • The toilet has a covered cistern.
    • There is a lid attached to the toilet seat.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 83cm (2ft 9in).
    • The contrast between the toilet roll holder and the wall is medium.
    • The height of the light switch/pull cord is 120cm from floor level.
    • The lighting levels are moderate to good.
    • The contrast between the walls and floor is high.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are not available in the toilet.
    • There is a/are coat hook(s).
    • The height of the coat hook is 170cm from the floor.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 85cm.
    • The shelf is located where it is reachable.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 80cm (2ft 7in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 96cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 113cm (3ft 8in).
    • The contrast between the hand dryer and the wall is medium.

Standard Toilet(s)

  • The female and male accessible toilets are also used as standard toilets.