You are on Dealership Information. Skip to the next section.

Dealership Information

• For contact details, opening times, and services available in this branch, please click here to visit the Dumfries Renault/Dacia branch page on their website (opens in a new tab).
• The dealership has access to a live BSL interpreter via video call.
• The branch has no magnifying glass and no signature guide.
• Documents can be provided in the following alternative formats: Braille on request and large print on request.
• There is not a hearing assistance system.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Dumfries.
• The dealership has its own car park.
• The car park is located at the front of the branch.
• The car park type is open air/surface.
• Parking is free for all customers.
• Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 2 Blue Badge parking bays.
• Designated parking bays are not clearly marked/signposted.
• The dimensions of the designated Blue Badge parking bay are 235cm x 492cm and all bays are the same size.
• There is a hatched zone on one side only.
• The hatched zone is less than 120cm.
• The nearest designated bay is 15m from the main entrance.
• Clearly marked/signposted parent and child parking bays are not available.
• There is additional parking for servicing and MOTs.
• The car park surface is tarmac.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Potential obstacles between the Blue Badge parking and the entrance include level changes with no dropped kerbs and a lack of pedestrian walkways to cross the car park.

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• Dealership Car Park View
  • Blue Badge bays may used for storage of stock vehicles.

You are on Dealership Forecourt. Skip to the next section.

Dealership Forecourt

• The surfaces in the forecourt are even.
• There are not marked walkways in the forecourt to make routes safer for customers.
• There is step-free access in the forecourt.
• There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
• There is not room for wheelchair users to manoeuvre between cars in the forecourt.
• Signage is clearly presented/easy to read.
• The forecourt to the left of the showroom is gravel.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This information is for the entrance located at the front centre of the building.
• The entrance area/door is not clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There are double automatic doors which open by sliding.
• The width of the door opening is 231cm.

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• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • There is a ramp with a steep gradient and a width of at least 150cm.
  • The ramp does not have handrails.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

You are on Entrance (Front Right). Skip to the next section.

Entrance (Front Right)

• This information is for the entrance located at the front right of the building, giving access to the raised showroom.
• The entrance area/door is not clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There are double manual doors (with one door locked) which opens away from you.
• The width of the door opening is 60cm.

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• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • There is a slope with a slight gradient and a width of at least 150cm.
  • The slope does not have handrails.

You are on Entrance (Servicing). Skip to the next section.

Entrance (Servicing)

• This information is for the entrance located at the front left of the building.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There is a single automatic door which opens by sliding.
• The width of the door opening is 109cm.

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• Entrance View
  • There is a slope with a very easy incline.

You are on Reception (Welcome Desk). Skip to the next section.

Reception (Welcome Desk)

• The reception point is located to the left as you enter via the main entrance.
• The reception point is approximately 1m (3ft 3in) from the main entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 101cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• There is hard flooring in the reception area.

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• Reception View
  • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats on the floor that might be perceived as holes.
• Reception Seating Area View
  • There is not a seating area close to the reception point.

You are on Reception (Servicing). Skip to the next section.

Reception (Servicing)

• The reception point is located ahead as you enter via the servicing entrance.
• The reception point is approximately 2m (2yd 7in) from the servicing entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 77cm.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• The counter does not have a hearing assistance system.
• There is background noise here.
• The counter is staffed.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• There is hard flooring in the reception area.

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• Reception View
  • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats on the floor that might be perceived as holes.
• Reception Seating Area View
  • There is not a seating area close to the reception point.

You are on Showroom. Skip to the next section.

Showroom

• There is not step-free access throughout the branch.
• The majority of walkways are over 150cm wide.
• There is room for wheelchair users to manoeuvre between cars in the showroom.
• Display cars within the showroom are often moved.
• No cars are accessed by a slightly raised area.
• Signage is clearly presented/easy to read.
• There is hard flooring in the showroom.
• There is flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

You are on Step(s) (Main Show Room to Upper Right Showroom). Skip to the next section.

Step(s) (Main Show Room to Upper Right Showroom)

• There is a/are step(s) located in the main showroom, to the right as you enter via the main entrance.
• The step(s) is/are used to access the upper showroom.
• There is/are 2 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 21cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the step(s) is 29cm.
• There is not a/are not handrail(s) at the step(s).
• The lighting levels at the step(s) are moderate to good.

You are on Step(s) (Main Showroom to Servicing Department). Skip to the next section.

Step(s) (Main Showroom to Servicing Department)

• There is a/are step(s) located at the rear left of the showroom, just past the customer lounge.
• The step(s) is/are used to access the servicing department.
• There is/are 2 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Sales Desks. Skip to the next section.

Sales Desks

• There are 8 sales desks, and the nearest one is approximately 5m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to some of the desks.
• The sales area has: tables which are accessible to wheelchair users and chairs without armrests.
• The following furniture is permanently fixed: all of the tables.
• There are windows, TVs, glazed screens or mirrors at some desks which could adversely affect the ability of someone to lip read.
• The height of the desk(s) is 75cm.
• There is sufficient space to write or sign documents on the desk(s).
• Some of the desks have clear space under them.
• Potential obstructions include; There are some waste bins under some desks.
• The chairs swivel.

You are on Customer Lounge. Skip to the next section.

Customer Lounge

• There is a customer lounge 10m from the entrance.
• There is step-free access to the customer lounge.
• There is a small raised threshold in this area.
• There is low pile carpet in this area.
• There is background noise here.
• There is not a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The customer lounge has: armchairs and coffee tables.
• The surface height of the lowest table is 45cm.
• There is not sufficient space for a wheelchair user to use the seating area.
• The tables do contrast visually with the floor.
• There is a self-service coffee bar.
• Staff can bring food and/or drinks to customers.
• The height of the counter is 94cm.
• The counter does not have a clear knee recess.
• There is a coffee machine, a water dispenser and a television.
• There is not an entertainment or activity area for children.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located at the rear left of the main showroom, to the right of the customer lounge.
  • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is low.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 80cm (2ft 7in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 135cm x 165cm (4ft 5in x 5ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 82cm (2ft 8in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 87cm (2ft 10in).
  • The contrast between the toilet roll holder and the wall is low.
  • The lighting levels are good.
  • The contrast between the walls and floor is high.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and pedal bin disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 104cm (3ft 5in).
  • The contrast between the hand dryer and the wall is low.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 84cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located at the rear left of the showroom, to the right of the customer lounge.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 10m from the main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is lever.
  • Lighting levels are good.
  • The accessible toilet is also used as the female standard toilet.