Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Arnold Clark Dundee Click & Collect / Car and Van Rental

40 Balfield Road, Dundee, DD3 6AH

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Dundee Click & Collect branch page on their website (opens in a new tab).
  • For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Dundee Car and Van Rental branch page on their website (opens in a new tab).
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has no magnifying glass and no signature guide.
  • Documents can be provided in the following alternative formats: Braille on request, large print and different languages.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is not a bus stop within approximately 150m of the branch.
  • The nearest train station is Dundee.
  • The car park is located off Balfield Road.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is 1 Blue Badge parking bay.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are 230cm x 460cm and there are no other bays.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
  • The nearest designated bay is 13m from the entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is tarmac and block paving.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

Entrance

  • This information is for the entrance located on the east side of the building.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There are double automatic doors which open by sliding.
  • The width of the door opening is 100cm.
  • Entrance View
    • There is a slope with a very easy incline.
  • Ramp/Slope View
    • The ramp/slope is located in front of the.
    • There is a slope with a slight gradient and a width between 75cm and 150cm.
    • The slope does not have handrails.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.

Reception (Click and Collect)

  • The reception point is located to the far right as you enter the building.
  • The reception point is approximately 16m (17yd 1ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 73cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.
  • Reception View
    • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
  • Reception Seating Area View
    • There is not a seating area close to the reception point.

Click and Collect

  • This acts as a administration department, which organises vehicles that customers have selected be brought to a local compound. When the customer wishes to take ownership of the vehicle it is transported to the Click and Collect centre on Balfield Road for hand over.

Customer Lounge

  • There is a customer lounge 12m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring in this area.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The surface height of the lowest table is 76cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service coffee bar.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 96cm.
  • There is a coffee machine and a television.

Toilet with Adaptations (Right Hand Transfer - Female)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to your right as you enter the building, next to the customer lounge.
    • This accessible toilet is approximately 24m (26yd 9in) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a female toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens by sliding (Bi-Fold).
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 90cm (2ft 11in).
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 157cm x 225cm (5ft 2in x 7ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 93cm (3ft 1in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is low.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is low.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a cistern.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 104cm (3ft 5in).
    • The contrast between the toilet roll holder and the wall is medium.
    • The lighting levels are good.
    • The contrast between the walls and floor is low.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 159cm from the floor.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 123cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 90cm (2ft 11in).
    • The contrast between the hand dryer and the wall is high.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 75cm.
  • Comments View
    • There is a vertical grab rail on the inside of the door, with good contrast to the inner door.

Toilet with Adaptations (Right Hand Transfer - Male)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the far right as you enter the building, close to the customer lounge.
    • This accessible toilet is approximately 28m (30yd 1ft) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a male toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens by sliding (Bi-Fold).
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 88cm (2ft 11in).
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 157cm x 222cm (5ft 2in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 91cm (2ft 12in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is low.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a cistern.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • The contrast between the toilet roll holder and the wall is medium.
    • The lighting levels are good.
    • The contrast between the walls and floor is low.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are not available in the toilet.
    • There is a/are general waste (with no lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 166cm from the floor.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 120cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 90cm (2ft 11in).
    • The contrast between the hand dryer and the wall is high.
  • Comments View
    • There is a vertical grab rail on the inside of the door, with good contrast to the inner door.

Reception (Car and Van Rental)

  • The reception point is located in front of you as you enter building.
  • The reception point is approximately 10m (10yd 2ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 74cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.
  • Reception View
    • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
  • Reception Seating Area View
    • There is not a seating area close to the reception point.
    • Although there is not a waiting area with seats for this section, when customers are being served there are seats facing each service point.

Rental Collection and Return

  • The vehicle collection point can be found within the customer parking area.
  • The route from the reception to the collection point is accessible to a wheelchair user without assistance.
  • There is no dedicated collection point for rental vehicles.
  • The vehicle return point can be found next to the rental valeting bays.
  • The route from the vehicle return point to the reception is accessible to a wheelchair user without assistance.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located within the Accessible Toilets.