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Arnold Clark Dundee Motorstore - Servicing and Repairs

40 Balfield Road, Dundee, DD3 6AH

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Dundee Motorstore - Servicing & Repairs branch page on their website (opens in a new tab).
  • There is a colleague trained in British Sign Language Level 4.
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has a magnifying glass and no signature guide.
  • Documents can be provided in the following alternative formats: large print.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is not a bus stop within approximately 150m of the branch.
  • The nearest train station is Dundee.
  • The dealership has its own car park.
  • The car park is located off Balfield Road.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 2 Blue Badge parking bays.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are 270cm x 440cm and all bays are the same size.
  • There is no hatched zone.
  • The nearest designated bay is 18m from the entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Dealership Car Park View
    • Blue Badge bays are not used for storage of stock vehicles.
  • Electric Vehicle Charging View
    • The electric vehicle charging point(s) is/are located 0n your right as you enter the car park.
    • There is/are 6 electric vehicle charging point(s).
    • The height range of the electric vehicle charging point controls/screen is 80cm to 130cm.
    • The height of the electric vehicle charging point nozzle slot is 110cm.

Entrance

  • This information is for the entrance located on the north side of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There are double manual doors (with one door locked) which opens away from you.
  • The width of the door opening is 68cm.
  • Entrance View
    • There is a ramp with a very easy incline.
    • The ramps are on both side of the entrance. The ramp to the left (as you face the doors) has a slope of 3.2 degrees, while the ramp on the right (as you face the doors) has a slope of 3.7 degrees. The handrails cover the length of the ramps on both sides.
  • Ramp/Slope View
    • The ramp/slope is located in front of the doors.
    • There is a ramp with a slight gradient and a width between 75cm and 150cm.
    • The ramp has a handrail which switches between right and left.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.

Reception (Servicing)

  • The reception point is located to your right as you enter the building.
  • The reception point is approximately 8m (8yd 2ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 95cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.

Customer Lounge

  • There is a customer lounge 8m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring in this area.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: sofas, armchairs and coffee tables.
  • The surface height of the lowest table is 40cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service coffee bar.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 97cm.
  • There is a coffee machine and a television.
  • There is an entertainment or activity area for children.

Toilet with Adaptations (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • The accessible toilet was out of use at the time of the survey.
    • This accessible toilet is located to your left as you enter the building.
    • This accessible toilet is approximately 11m (12yd 1in) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 88cm (2ft 11in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 167cm x 205cm (5ft 6in x 6ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 92cm (3ft).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • The toilet has a cistern.
    • The toilet seat colour contrast is low.
    • There is not a toilet roll holder.
    • The lighting levels are good.
    • The contrast between the walls and floor is medium.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • There is a/are sanitary, nappy/incontinence items bin and pedal bin disposal units.
    • There is not a/are not coat hook(s).
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 125cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 85cm (2ft 9in).
    • The contrast between the hand dryer and the wall is low.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 90cm.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located within the Accessible Toilet.

Entrance (Parts Department)

  • This information is for the entrance located to the far right as you enter the building.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • There is a bell/buzzer at 120cm high.
  • There is a single manual door which open away from you.
  • The width of the door opening is 80cm.
  • Entrance View
    • The door leads to the parts store, using the bell on the right of the door frame will alert the store staff that a customer requires assistance. The customer will not be allowed within the store. The only seating close to this door is the desks at the servicing reception or the customer lounge.