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Arnold Clark Elgin Fiat / Abarth

2 Edgar Road, Elgin, IV30 6YQ

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Elgin Fiat / Abarth branch page on their website (opens in a new tab).
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has no magnifying glass and no signature guide.
  • Documents can be provided in the following alternative formats: large print.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Elgin.
  • The dealership has its own car park.
  • The car park is located off Edgar Road.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is 1 Blue Badge parking bay.
  • Designated parking bays are not clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are 250cm x 420cm and there are no other bays.
  • There is no hatched zone.
  • The nearest designated bay is 5m from the Sales and Hire Drive entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • Dealership Car Park View
    • Blue Badge bays are not used for storage of stock vehicles.
  • Electric Vehicle Charging View
    • The electric vehicle charging point(s) is/are located to the right of the front customer parking bays.
    • There is/are 1 electric vehicle charging point(s).
    • The height of the electric vehicle charging point controls/screen is 150cm.
    • The height of the electric vehicle charging point nozzle slot is 133cm.
  • Shared Car Park View
    • The main car park is to the front of the building with overflow to the side of the building. The Blue Badge parking bay is situated between the two entrance doors, with poor markings and no signage,.

Dealership Forecourt

  • The surfaces in the forecourt are even.
  • There are not marked walkways in the forecourt to make routes safer for customers.
  • There is step-free access in the forecourt.
  • There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
  • There is not room for wheelchair users to manoeuvre between cars in the forecourt.
  • Signage is clearly presented/easy to read.

Entrance (Sales and Hire Drive)

  • This information is for the entrance located to the right of the Blue Badge bay (as you enter the front customer parking bays.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There are double manual doors (with one door locked) which open towards you.
  • The width of the door opening is 100cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Entrance View
    • There is a similar entrance to the left of the Blue Badge parking bay. This entrance is named as Parts and Service, and gives level access via a manual double door (with one side permanently closed). The door width is 100cm, and provides access to the same area as the other entrance.

Reception (Welcome)

  • The reception point is located to your left as you enter the Sales and Hire Drive entrance.
  • The reception point is approximately 24m (26yd 9in) from the the Sales and Hire Drive entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 107cm.
  • There is a low level counter at the recommended height for wheelchair users.
  • The lowered section at the counter is 74cm high, with no clear knee recess beneath.
  • For writing and signing documents, there is sufficient space at the counter and sufficient space at the lowered counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.

Showroom

  • There is step-free access throughout the branch.
  • The majority of walkways are over 150cm wide.
  • There is not room for wheelchair users to manoeuvre between cars in the showroom.
  • Display cars within the showroom are rarely moved.
  • No cars are accessed by a slightly raised area.
  • Signage is clearly presented/easy to read.
  • There is hard flooring in the showroom.
  • There is some flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

Sales Desks

  • There are more than 10 sales desks, and the nearest one is approximately 5m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: tables which are accessible to wheelchair users and armchairs.
  • There are windows, TVs, glazed screens or mirrors at all desks which could adversely affect the ability of someone to lip read.
  • The height of the desk(s) is 74cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • Some of the desks have clear space under them.
  • Potential obstructions include; there is a perforated metal panel, which restricts the space under some of the desks, the other desks have unrestricted space under the desks.

Customer Lounge

  • There is a customer lounge 32m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring in this area.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: chairs with armrests, armchairs and coffee tables.
  • The surface height of the highest table is 45cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service coffee bar.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 88cm.
  • There is a coffee machine.
  • There is not an entertainment or activity area for children.

Toilet with Adaptations (Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located in front of you as you enter the Sales and Hire Drive entrance.
    • This accessible toilet is approximately 11m (12yd 1in) from the Sales and Hire Drive entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is low.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 86cm (2ft 10in).
    • The contrast between the internal door and wall is low.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is low.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 158cm x 220cm (5ft 2in x 7ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 94cm (3ft 1in).
    • The transfer space is obstructed by a sanitary bin and storage items.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is low.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a backrest and a cistern.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 77cm (2ft 6in).
    • The contrast between the toilet roll holder and the wall is medium.
    • The lighting levels are good.
    • The contrast between the walls and floor is low.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 98cm (3ft 3in).
    • The contrast between the hand dryer and the wall is low.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 85cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located in front of you as you enter via the Sales and Hire Drive entrance.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 11m from the Sales and Hire Drive entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is low.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 85cm.
    • The wash basin(s) tap type is lever.

Reception (Service and Parts)

  • The reception point is located behind the Welcome Reception.
  • The reception point is approximately 35m (38yd 10in) from the Sales and Hire Drive entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 74cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.
  • Reception View
    • Customer seeking Parts are requested to attend the Service Reception and to explain their needs. The staff at Service Reception will take their details, then direct the customer(s) to the customer lounge before contacting the appropriate department.
  • Reception Seating Area View
    • There is not a seating area close to the reception point.
    • Although there is not a waiting area with seats for this section, when customers are being served there are seats facing each service point.