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Arnold Clark Exeter Click & Collect

Within MOTO Exeter, M5 Junction 30, Sandygate Roundabout, Exeter, EX2 7HF

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Access Guide

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Dealership Information (Click & Collect)

  • For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Exeter Click & Collect branch page on their website (opens in a new tab).
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has no signature guide and no magnifying glass.
  • Documents can be provided in the following alternative formats: large print on request.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is not a bus stop within approximately 150m of the branch.
  • The nearest train station is Digby & Sowton.
  • The dealership does not have its own car park.
  • Shared Car Park View
    • The dealership shares a car park/parking facilities.
    • The car park type is open air/surface.
    • Parking is free for all customers.
    • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
    • There are more than 10 Blue Badge parking bays.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated Blue Badge parking bay are 229cm x 474cm and bays do not vary in size.
    • There is a hatched zone on both sides but not to the rear.
    • The hatched zone is at least 120cm.
    • Clearly marked/signposted parent and child parking bays are not available.
    • The car park surface is tarmac.
    • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.
    • Car parking is free up to a maximum of 2 hours.

Entrance

  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • Entrance View
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • There are double manual doors which open towards you.
    • The width of the door opening is 163cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located either side of the entrance doors.
    • There is a slope with a steep gradient and a width of at least 150cm.
    • The slope does not have handrails.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Sales Desks

  • There are 3 sales desks, and the nearest one is approximately 2m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s) .
  • The sales area has: chairs with armrests.
  • The following furniture is permanently fixed: all of the tables.
  • Desk Features View
    • There are windows, TVs, glazed screens or mirrors at some desks which could adversely affect the ability of someone to lip read.
    • The height of the desk(s) is 73cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • None of the desks have clear space under them.
    • Potential obstructions include; panels.

Customer Lounge

  • There is a customer lounge 3m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring in this area.
  • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • There may be background noise here.
  • There is a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: coffee tables, sofas and armchairs.
  • The surface height of the lowest table is 30cm.
  • The surface height of the highest table is 44cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service refreshment counter and coffee bar.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 96cm.
  • The counter does not have a clear knee recess.
  • There is a water dispenser, a television, a vending machine and a coffee machine.
  • There is not an entertainment or activity area for children.

Toilet with Adaptations (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located straight ahead after you enter, to the rear of the building.
    • This accessible toilet is approximately 8m (26ft) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a gender neutral toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 87cm (2ft 10in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 178cm x 242cm (5ft 10in x 7ft 11in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 111cm (3ft 7in).
    • The transfer space is obstructed by storage items.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is high.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is medium.
    • The height of the toilet seat above floor level is 48cm (1ft 6in).
    • The toilet has a cistern.
    • The toilet seat colour contrast is high.
    • There is not a toilet roll holder.
    • The lighting levels are moderate to good.
    • The contrast between the walls and floor is high.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 87cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 98cm (3ft 2in).
    • The contrast between the hand dryer and the wall is high.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 75cm.

Standard Toilet(s)

  • Standard toilet facilities are not available.