You are on Dealership Information. Skip to the next section.

Dealership Information

• For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Glasgow BMW branch page on their website (opens in a new tab).
• For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Glasgow MINI branch page on their website (opens in a new tab).
• The dealership has access to a live BSL interpreter via video call.
• The branch has no magnifying glass and no signature guide.
• Documents can be provided in the following alternative formats: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is not a hearing assistance system.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is not a bus stop within approximately 150m of the branch.
• The nearest train station is Hillington East.
• The dealership has its own car park.
• The car park is located at the front of the branch.
• The car park type is open air/surface.
• Parking is free for all customers.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 2 Blue Badge parking bays.
• Designated parking bays are clearly marked/signposted.
• The dimensions of the designated Blue Badge parking bay are 250cm x 500cm and all bays are the same size.
• There is a hatched zone on both sides and to the rear.
• The hatched zone is at least 120cm.
• The nearest designated bay is 10m from the entrance.
• Clearly marked/signposted parent and child parking bays are not available.
• The car park surface is tarmac and block paving.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• Potential obstacles between the Blue Badge parking and the entrance include a lack of pedestrian walkways to cross the car park.

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• Dealership Car Park View
  • Blue Badge bays are not used for storage of stock vehicles.
• Electric Vehicle Charging View
  • The electric vehicle charging point(s) is/are located to the left as you enter the car park.
  • There is/are 8 electric vehicle charging point(s).
  • The height of the electric vehicle charging point controls/screen is 145cm.
  • The height of the electric vehicle charging point nozzle slot is 105cm.

You are on Dealership Forecourt. Skip to the next section.

Dealership Forecourt

• The surfaces in the forecourt are even.
• There are not marked walkways in the forecourt to make routes safer for customers.
• There is step-free access in the forecourt.
• There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
• There is not room for wheelchair users to manoeuvre between cars in the forecourt.
• Signage is clearly presented/easy to read.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located at the front of the building.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does/do contrast visually with the immediate surroundings.
• There are double automatic doors which are permanently held open.
• The width of the door opening is 119cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• The second set of doors are double automatic doors which open by sliding.
• The width of the door opening is 118cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

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• Entrance View
  • There is a slope with a very easy incline.

You are on Entrance (Within Drive-In Service). Skip to the next section.

Entrance (Within Drive-In Service)

• This information is for the entrance located to the right upon stopping in the drive-in service area.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There are double automatic doors which open by sliding.
• The width of the door opening is 132cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

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• Entrance View
  • There is a Welcome Desk to the left of this entrance.

You are on Reception (Welcome Desk). Skip to the next section.

Reception (Welcome Desk)

• The reception point is located to the left as you enter.
• The reception point is approximately 5m (5yd 1ft) from the main entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 110cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception View
  • There is a similar desk to the right of the drive-in service internal entrance, and another on the first floor.

You are on Reception (Service). Skip to the next section.

Reception (Service)

• The reception point is located ahead as you entet.
• The reception point is approximately 7m (7yd 1ft) from the drive in service internal entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 110cm.
• There is not a low level counter at the recommended height for wheelchair users.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are tables and chairs with armrests available in the reception area.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Showroom. Skip to the next section.

Showroom

• There is step-free access throughout the branch.
• The walkways are over 150cm wide.
• There is room for wheelchair users to manoeuvre between cars in the showroom.
• Display cars within the showroom are rarely moved.
• Signage is clearly presented/easy to read.
• There is hard flooring and low pile carpet in the showroom.

You are on Sales Desks. Skip to the next section.

Sales Desks

• There are more than 10 sales desks, and the nearest one is approximately 5m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• The sales area has: tables which are accessible to wheelchair users, chairs with armrests, sofas, armchairs and coffee tables.
• The following furniture is permanently fixed: some of the chairs.
• There are windows, TVs, glazed screens or mirrors at some desks which could adversely affect the ability of someone to lip read.
• The height of the desk(s) is 72cm.
• There is sufficient space to write or sign documents on the desk(s).
• All of the desks have clear space under them.
• There are further sales desks on the first floor.

You are on Customer Lounge. Skip to the next section.

Customer Lounge

• There is a customer lounge 15m from the entrance.
• There is step-free access to the customer lounge.
• There is hard flooring and low pile carpet in this area.
• There is background noise here.
• There is not a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The customer lounge has: tables which are accessible to wheelchair users and armchairs.
• The distance between the floor and the underside of the table is 68cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do contrast visually with the floor.
• There is a self-service refreshment counter.
• Staff can bring food and/or drinks to customers.
• The height of the counter is 96cm.
• The counter does not have a clear knee recess.
• There is a coffee machine and a television.
• There is not an entertainment or activity area for children.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the left as you enter.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 10m (10yd 2ft) from the main entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is High.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 94cm x 133cm (3ft 1in x 4ft 4in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the right as you enter.
  • The stairs are approximately 10m from the entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 28cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

You are on Reception (First Floor). Skip to the next section.

Reception (First Floor)

• The reception point is located on the first floor, near the top of the stairs.
• The reception point is approximately 25m (27yd 1ft) from the lift.
• Clear signage for the reception area/desk is not visible from the lift.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception, via lift.
• The height of the reception counter is 110cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

You are on Showroom (First Floor). Skip to the next section.

Showroom (First Floor)

• There is step-free access throughout the branch.
• The walkways are over 150cm wide.
• There is room for wheelchair users to manoeuvre between cars in the showroom.
• Display cars within the showroom are rarely moved.
• Signage is clearly presented/easy to read.
• There is hard flooring and low pile carpet in the showroom.

You are on Customer Lounge (Bar - First Floor). Skip to the next section.

Customer Lounge (Bar - First Floor)

• There is a customer lounge 20m from the lift.
• There is step-free access to the customer lounge, via lift.
• There is hard flooring and deep pile carpet in this area.
• There is background noise here.
• There is not a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The following furniture is permanently fixed: some of the tables.
• The customer lounge has: tables which are accessible to wheelchair users, chairs with armrests, armchairs, coffee tables and high stools.
• The distance between the floor and the underside of the table is 68cm.
• The surface height of the lowest table is 32cm.
• The surface height of the highest table is 105cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do contrast visually with the floor.
• There is a staffed coffee bar.
• Staff can bring food and/or drinks to customers.
• The height of the counter is 118cm.
• The height of the lowered section of the refreshment counter is 111cm.
• The counter does not have a clear knee recess.
• There is a coffee machine and a television.
• There is not an entertainment or activity area for children.

You are on Reception (MINI - First Floor). Skip to the next section.

Reception (MINI - First Floor)

• The reception point is located on the first floor, round to the left from the lift beyond the top of the stairs.
• The reception point is approximately 30m (32yd 2ft) from the lift.
• Clear signage for the reception area/desk is not visible from the lift.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception, via lift.
• The height of the reception counter is 110cm.
• There is not a low level counter at the recommended height for wheelchair users.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• There is hard flooring in the reception area.

You are on Showroom (MINI - First Floor). Skip to the next section.

Showroom (MINI - First Floor)

• There is step-free access throughout the branch.
• The walkways are over 150cm wide.
• There is room for wheelchair users to manoeuvre between cars in the showroom.
• Display cars within the showroom are rarely moved.
• Signage is clearly presented/easy to read.
• There is hard flooring and low pile carpet in the showroom.

You are on Sales Desks (MINI - First Floor). Skip to the next section.

Sales Desks (MINI - First Floor)

• There are 4 sales desks, and the nearest one is approximately 5m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to some of the desks, via lift.
• There is a clear unobstructed route to the desk(s).
• The sales area has: tables which are accessible to wheelchair users, chairs with armrests and armchairs.
• There are windows, TVs, glazed screens or mirrors at some desks which could adversely affect the ability of someone to lip read.
• The height of the desk(s) is 73cm.
• There is sufficient space to write or sign documents on the desk(s).
• All of the desks have clear space under them.
• Tables are also available on the ground floor.

You are on Customer Lounge (MINI - First Floor). Skip to the next section.

Customer Lounge (MINI - First Floor)

• There is a customer lounge 25m from the lift.
• There is step-free access to the customer lounge, via lift.
• There is hard flooring and deep pile carpet in this area.
• There is background noise here.
• There is not a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The following furniture is permanently fixed: some of the chairs.
• The customer lounge has: chairs with armrests, sofas and armchairs.
• The distance between the floor and the underside of the table is 72cm.
• The surface height of the lowest table is 46cm.
• The surface height of the highest table is 105cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do contrast visually with the floor.
• There is a self-service refreshment counter.
• Staff can bring food and/or drinks to customers.
• The height of the counter is 90cm.
• The counter does not have a clear knee recess.
• There is a coffee machine.
• There is not an entertainment or activity area for children.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located round to the rear of the ground floor.
  • This accessible toilet is approximately 30m (32yd 2ft) from the entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is low.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is low.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 170cm x 224cm (5ft 7in x 7ft 4in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 98cm (3ft 3in).
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is medium.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is low.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a backrest.
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 80cm (2ft 7in).
  • The contrast between the toilet roll holder and the wall is high.
  • The lighting levels are moderate to good.
  • The contrast between the walls and floor is medium.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 176cm from the floor.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 89cm (2ft 11in).
  • The contrast between the hand dryer and the wall is medium.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 83cm.

You are on Toilet with Adaptations (First Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the first floor, round to the left from the lift.
  • This accessible toilet is approximately 30m (32yd 2ft) from the lift.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is low.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is medium.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is low.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 160cm x 246cm (5ft 3in x 8ft 1in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 91cm (2ft 12in).
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is low.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is medium.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a backrest.
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 88cm (2ft 11in).
  • The lighting levels are good.
  • The contrast between the walls and floor is medium.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 176cm from the floor.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 80cm (2ft 7in).
  • The contrast between the hand dryer and the wall is medium.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 103cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located round to the rear of the showroom.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 30m from the entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.