You are on Dealership Information. Skip to the next section.

Dealership Information

• For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Glasgow Crow Road Volkswagen branch page on their website (opens in a new tab).
• The dealership has access to a live BSL interpreter via video call.
• The branch has no magnifying glass and no signature guide.
• Documents can be provided in the following alternative formats: large print on request.
• There is not a hearing assistance system.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• The nearest train station is Jordanhill.
• The nearest underground tube station is Partick.
• The dealership has its own car park.
• The car park is located at the front of the branch.
• The car park type is open air/surface.
• Parking is free for all customers.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 3 Blue Badge parking bays.
• Designated parking bays are clearly marked/signposted.
• The dimensions of the designated Blue Badge parking bay are 260cm x 500cm and all bays are the same size.
• There is a hatched zone on both sides and to the rear.
• The hatched zone is at least 120cm.
• The nearest designated bay is 5m from the main entrance.
• Clearly marked/signposted parent and child parking bays are not available.
• The car park surface is tarmac.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving and a lack of pedestrian walkways to cross the car park.

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• Dealership Car Park View
  • Blue Badge bays are not used for storage of stock vehicles.
• Electric Vehicle Charging View
  • The electric vehicle charging point(s) is/are located to the right of the building, near the Service Department and side entrances.
  • There is/are 2 electric vehicle charging point(s).
  • The height range of the electric vehicle charging point controls/screen is 135cm to 180cm.
  • The height of the electric vehicle charging point nozzle slot is 135cm.
• Shared Car Park View
  • There is 1 designated Blue Badge bay near the main entrance and 2 near the Service Department and side entrances.

You are on Dealership Forecourt. Skip to the next section.

Dealership Forecourt

• The surfaces in the forecourt are even.
• There are not marked walkways in the forecourt to make routes safer for customers.
• There is step-free access in the forecourt.
• There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
• There is not room for wheelchair users to manoeuvre between cars in the forecourt.
• Signage is clearly presented/easy to read.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This information is for the entrance located at the front of the building.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with the immediate surroundings.
• There is a single automatic door which opens by sliding.
• The width of the door opening is 133cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• The second set of doors is a single automatic door which opens by sliding.
• The width of the door opening is 133cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

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• Ramp/Slope View
  • The ramp/slope is located leading up to the entrance.
  • There is a slope with a slight gradient and a width of at least 150cm.
  • The slope does not have handrails.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

You are on Entrance (Service Department Entrance). Skip to the next section.

Entrance (Service Department Entrance)

• This information is for the entrance located to the rear right of the building.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There is a single automatic door which opens by sliding.
• The width of the door opening is 133cm.
• The width of the door opening is 105cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

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• Ramp/Slope View
  • The ramp/slope is located to the right as you face the entrance.
  • There is a slope with a slight gradient and a width between 75cm and 150cm.
  • The slope has handrails on both sides.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

You are on Entrance (Side Entrance). Skip to the next section.

Entrance (Side Entrance)

• This information is for the entrance located to the right of the building.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There is a single automatic door which opens by sliding.
• The width of the door opening is 134cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• The second set of doors is a single automatic door which opens by sliding.
• The width of the door opening is 134cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

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• Ramp/Slope View
  • The ramp/slope is located leading up to the entrance.
  • There is a slope with a steep gradient and a width of at least 150cm.
  • The slope does not have handrails.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a slight slope with handrails on both sides for the Service Department entrance which can be also used for this entrance.

You are on Reception (Welcome Desk). Skip to the next section.

Reception (Welcome Desk)

• The reception point is located to the left as you enter.
• The reception point is approximately 5m (5yd 1ft) from the main entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 114cm.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• There is hard flooring in the reception area.

You are on Reception (Volkswagon Service). Skip to the next section.

Reception (Volkswagon Service)

• The reception point is located to the right as you enter.
• The reception point is approximately 5m (5yd 1ft) from the Service Department entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 110cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are tables and armchairs available in the reception area.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Reception (Audi Service). Skip to the next section.

Reception (Audi Service)

• The reception point is located to the left as you enter.
• The reception point is approximately 15m (16yd 1ft) from the Service Department entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 73cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are armchairs available in the reception area.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Showroom. Skip to the next section.

Showroom

• There is step-free access throughout the branch.
• The walkways are over 150cm wide.
• There is not room for wheelchair users to manoeuvre between cars in the showroom.
• Display cars within the showroom are rarely moved.
• Some cars are accessed by a slightly raised area.
• Signage is clearly presented/easy to read.
• There is hard flooring in the showroom.
• There is flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

You are on Ramp(s) or Slope(s) (Rear Showroom). Skip to the next section.

Ramp(s) or Slope(s) (Rear Showroom)

• There is a ramp/slope located between the main Sales Desks area and rear showroom.
• The ramp/slope is used to access the rear showroom, kids' corner and Service Department.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on the right going up.
• The lighting levels at the ramp/slope are moderate to good.
• This slope bypasses steep slopes from the Customer Lounge and rear corridor which do not offer handrails.

You are on Sales Desks. Skip to the next section.

Sales Desks

• There are more than 10 sales desks, and the nearest one is approximately 20m from the entrance.
• Clear signage for the desk(s) is not visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• The sales area has: chairs with armrests, sofas, armchairs and coffee tables.
• The following furniture is permanently fixed: some of the chairs.
• There are windows, TVs, glazed screens or mirrors at some desks which could adversely affect the ability of someone to lip read.
• The height of the desk(s) is 73cm.
• There is sufficient space to write or sign documents on the desk(s).
• None of the desks have clear space under them.
• Potential obstructions include; There are wooden panels, which restrict the space under desks.

You are on Customer Lounge. Skip to the next section.

Customer Lounge

• There is a customer lounge 15m from the entrance.
• There is step-free access to the customer lounge.
• There is hard flooring in this area.
• There is background noise here.
• There is not a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The following furniture is permanently fixed: some of the chairs.
• The customer lounge has: sofas, armchairs and high stools.
• The distance between the floor and the underside of the table is 70cm.
• The surface height of the lowest table is 46cm.
• The surface height of the highest table is 110cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do contrast visually with the floor.
• There is a self-service refreshment counter.
• Staff can bring food and/or drinks to customers.
• The height of the counter is 91cm.
• The counter does not have a clear knee recess.
• There is a coffee machine, a water dispenser and a television.
• There is an entertainment or activity area for children.

You are on Customer Lounge (Service Department). Skip to the next section.

Customer Lounge (Service Department)

• There is a customer lounge 10m from the entrance.
• There is step-free access to the customer lounge.
• There is hard flooring in this area.
• There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
• There is background noise here.
• There is a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The customer lounge has: tables which are accessible to wheelchair users, armchairs and coffee tables.
• The distance between the floor and the underside of the table is 70cm.
• The surface height of the lowest table is 37cm.
• The surface height of the highest table is 110cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do contrast visually with the floor.
• There is a self-service refreshment counter.
• Staff can bring food and/or drinks to customers.
• The height of the counter is 111cm.
• The counter does not have a clear knee recess.
• There is a coffee machine and a television.
• There is not an entertainment or activity area for children.
• There is a 78cm high table offering dog treats.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the rear left of the branch.
  • This accessible toilet is approximately 50m (54yd 2ft) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 177cm x 223cm (5ft 10in x 7ft 4in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 107cm (3ft 6in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a cistern.
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 86cm (2ft 10in).
  • The contrast between the toilet roll holder and the wall is medium.
  • The lighting levels are low to moderate.
  • The contrast between the walls and floor is medium.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are nappy/incontinence items bin and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 68cm (2ft 3in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 92cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 83cm (2ft 9in).
  • The contrast between the hand dryer and the wall is medium.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 85cm.

You are on Toilet with Adaptations (Service Department - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Service Department - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left as you enter, beyond the Audi service reception.
  • This accessible toilet is approximately 20m (21yd 2ft) from the Service Department entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 162cm x 237cm (5ft 4in x 7ft 9in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 94cm (3ft 1in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is medium.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is medium.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a cistern.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 91cm (2ft 12in).
  • The contrast between the toilet roll holder and the wall is low.
  • The lighting levels are good.
  • The contrast between the walls and floor is medium.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 89cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 97cm (3ft 2in).
  • The contrast between the hand dryer and the wall is low.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the rear left of the branch.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 50m from the main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 82cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The female and male toilets are located to the left as you enter, beyond the Audi service reception.
  • The standard toilet(s) is/are approximately 25m from the Service Department entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • The height of the wash basin(s) is 79cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.