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Arnold Clark Glasgow London Road Motorstore

15 Westhorn Drive, Glasgow East Investment Park, Glasgow, G32 8YX

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the London Road Glasgow Motorstore branch page on their website (opens in a new tab).
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has no magnifying glass and no signature guide.
  • Documents can be provided in the following alternative formats: Braille on request and large print on request.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is not a bus stop within approximately 150m of the branch.
  • The nearest train station is Carmyle.
  • The dealership has its own car park.
  • The car park is located at the front of the branch.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 2 Blue Badge parking bays.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are 263cm x 457cm and all bays are the same size.
  • There is a hatched zone on one side only.
  • The hatched zone is less than 120cm.
  • The nearest designated bay is 15m from the main entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • There is additional parking for servicing and MOTs.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving, level changes with no dropped kerbs and a lack of pedestrian walkways to cross the car park.

Dealership Forecourt

  • The surfaces in the forecourt are even.
  • There are not marked walkways in the forecourt to make routes safer for customers.
  • There is not step-free access in the forecourt.
  • There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
  • There is not room for wheelchair users to manoeuvre between cars in the forecourt.
  • Signage is clearly presented/easy to read.
  • Some areas of the forecourt are accessed via a kerb, creating a shallow step.

Entrance (Main)

  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There are double automatic doors which open by sliding.
  • The width of the door opening is 159cm.
  • The second set of doors are double automatic doors which open by sliding.
  • The width of the door opening is 131cm.
  • Ramp/Slope View
    • The ramp/slope is located to the right of the entrance.
    • There is a ramp with a steep gradient and a width between 75cm and 150cm.
    • The ramp has handrails on both sides.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • The ramp/slope does bypass the step(s).
    • There are some uneven areas at the concrete joints of the ramp creating a threshold. The ramp is over 5m in length and has resting areas that do not have a 150cm by 150cm turning space.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There are 7 steps, which are unmarked, with handrails on both sides.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • Handrails are easy to grip and are at a recommended height.
    • Handrails cover the length of the flight of stairs and do not extend beyond the first and last step.

Reception (Welcome Desk)

  • The reception point is located ahead as you enter.
  • The reception point is approximately 2m (2yd 7in) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 113cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.
  • Reception View
    • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
  • Reception Seating Area View
    • There is a seating area close to the reception point.
    • Access to the seating area is unobstructed.
    • There are coffee tables and sofas available in the reception area.
    • There is sufficient space for a wheelchair user to use the seating area.

Reception (Servicing - Repairs - Parts)

  • The reception point is located at the front left of the building.
  • The reception point is approximately 10m (10yd 2ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 72cm.
  • The reception has patterned backgrounds which could adversely affect the ability of someone to lip read.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.
  • Reception View
    • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
  • Reception Seating Area View
    • There is a seating area close to the reception point.
    • Access to the seating area is unobstructed.
    • There are chairs with armrests available in the reception area.
    • There is sufficient space for a wheelchair user to use the seating area.

Showroom

  • There is step-free access throughout the branch.
  • The majority of walkways are over 150cm wide.
  • There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
  • Display cars within the showroom are often moved.
  • No cars are accessed by a slightly raised area.
  • Signage is clearly presented/easy to read.
  • There is hard flooring in the showroom.
  • There is flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

Sales Desks

  • There are more than 10 sales desks, and the nearest one is approximately 5m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: tables which are accessible to wheelchair users and chairs with armrests.
  • The following furniture is permanently fixed: all of the tables.
  • There are patterned backgrounds at some desks, windows, TVs and glazed screens or mirrors at all desks which could adversely affect the ability of someone to lip read.
  • The height of the desk(s) is 73cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.

Customer Lounge

  • There is a customer lounge 5m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring in this area.
  • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: sofas and coffee tables.
  • The surface height of the lowest table is 40cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service coffee bar.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 97cm.
  • The counter does not have a clear knee recess.
  • There is a coffee machine and a television.
  • There is not an entertainment or activity area for children.

Toilet with Adaptations (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located at the rear left of the building.
    • This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens by sliding.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 80cm (2ft 7in).
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 147cm x 167cm (4ft 10in x 5ft 6in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 78cm (2ft 7in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is high.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a backrest.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 99cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is high.
    • The height of the light switch/pull cord is 134cm from floor level.
    • The lighting levels are moderate to good.
    • The contrast between the walls and floor is low.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are nappy/incontinence items bin and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 80cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 96cm (3ft 2in).
    • The contrast between the hand dryer and the wall is high.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 95cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located at the rear left of the building.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 15m from the main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 86cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.