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Arnold Clark Glasgow Pollokshaws Road Volkswagen

1646 Pollokshaws Road, Pollokshaws, Glasgow, G43 1RQ

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Glasgow Pollokshaws Road Volkswagen branch page on their website (opens in a new tab).
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has no magnifying glass and a signature guide.
  • Documents can be provided in the following alternative formats: different languages on request.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Shawlands or Pollokshaws West.
  • The nearest underground tube station is Shields Road.
  • The dealership has its own car park.
  • The car park is located at the front of the branch.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 3 Blue Badge parking bays.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are 270cm x 490cm and all bays are the same size.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is less than 120cm.
  • The nearest designated bay is 40m from the entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • Dealership Car Park View
    • Blue Badge bays are not used for storage of stock vehicles.
  • Electric Vehicle Charging View
    • The electric vehicle charging point(s) is/are located at the front of the building.
    • There is/are 2 electric vehicle charging point(s).
    • The height of the electric vehicle charging point controls/screen is 124cm.
    • The height range of the electric vehicle charging point nozzle slot is 115cm to 120cm.

Dealership Forecourt

  • The surfaces in the forecourt are even.
  • There are not marked walkways in the forecourt to make routes safer for customers.
  • There is step-free access in the forecourt.
  • There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
  • Signage is clearly presented/easy to read.

Entrance

  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • There is a single automatic door which opens by sliding.
  • The width of the door opening is 162cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • The second set of doors is a single automatic door which opens by sliding.
  • The width of the door opening is 162cm.

Reception (Welcome Desk)

  • The reception point is located to the left as you enter.
  • The reception point is approximately 5m (5yd 1ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 113cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.

Showroom

  • There is step-free access throughout the branch.
  • The majority of walkways are over 150cm wide.
  • There is room for wheelchair users to manoeuvre between cars in the showroom.
  • Display cars within the showroom are rarely moved.
  • Some cars are accessed by a slightly raised area.
  • Signage is clearly presented/easy to read.
  • There is hard flooring in the showroom.

Sales Desks

  • There are 5 sales desks, and the nearest one is approximately 40m from the entrance.
  • Clear signage for the desk(s) is not visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: armchairs and booths.
  • There are windows, TVs, glazed screens or mirrors at some desks which could adversely affect the ability of someone to lip read.
  • The height of the desk(s) is 73cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.

Meeting Rooms

  • There is 1 meeting room.
  • Manager's Office is located beyond reception.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • There is a single manual door which opens inwards and has a medium colour contrast.
  • The width of the door opening is 86cm.
  • The desk is 70cm high, and it is not height adjustable.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are windows, TVs, glazed screens or mirrors at the desk(s) which could adversely affect the ability of someone to lip read.
  • There are no potential trip hazards within the room.
  • There is low pile carpet in the room.

Customer Lounge

  • There is a customer lounge 15m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring in this area.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The following furniture is permanently fixed: some of the chairs.
  • The customer lounge has: tables which are accessible to wheelchair users, sofas and armchairs.
  • The distance between the floor and the underside of the table is 74cm.
  • The surface height of the lowest table is 45cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service refreshment counter.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 91cm.
  • The counter does not have a clear knee recess.
  • There is a coffee machine, a water dispenser and a television.
  • There is an entertainment or activity area for children.

Customer Lounge (Rear)

  • There is a customer lounge 45m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring in this area.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The following furniture is permanently fixed: some of the chairs.
  • The customer lounge has: sofas, coffee tables and stools.
  • The surface height of the lowest table is 45cm.
  • The surface height of the highest table is 48cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a television.
  • There is an entertainment or activity area for children.

Toilet with Adaptations (Female - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the rear left of the branch.
    • This accessible toilet is approximately 40m (43yd 2ft) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a female toilet. There is a separate male accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is low.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 89cm (2ft 11in).
    • The contrast between the internal door and wall is medium.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is low.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 164cm x 218cm (5ft 5in x 7ft 2in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 96cm (3ft 2in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is medium.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is medium.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a cistern.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 99cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is medium.
    • The lighting levels are moderate to good.
    • The contrast between the walls and floor is medium.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 94cm (3ft 1in).
    • The contrast between the hand dryer and the wall is medium.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 93cm.
  • Comments View
    • This accessible toilet is also used as the standard female toilet.

Toilet with Adaptations (Male - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the rear left of the branch.
    • This accessible toilet is approximately 40m (43yd 2ft) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a male toilet. There is a separate female accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is low.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 89cm (2ft 11in).
    • The contrast between the internal door and wall is medium.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is low.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 164cm x 223cm (5ft 5in x 7ft 4in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 94cm (3ft 1in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is medium.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is medium.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a cistern.
    • There is a lid attached to the toilet seat.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 94cm (3ft 1in).
    • The contrast between the toilet roll holder and the wall is medium.
    • The lighting levels are moderate to good.
    • The contrast between the walls and floor is medium.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 94cm (3ft 1in).
    • The contrast between the hand dryer and the wall is low.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 95cm.
  • Comments View
    • This accessible toilet is also used as the standard male toilet.