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Arnold Clark Hexham

Corbridge Road, Hexham, NE46 1UL

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Hexham branch page on their website (opens in a new tab).
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has a magnifying glass and no signature guide.
  • Documents can be provided in the following alternative formats: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Hexham.
  • The dealership has its own car park.
  • The car park is located at the front of the branch.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is 1 Blue Badge parking bay.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are 230cm x 463cm and there are no other bays.
  • There is no hatched zone.
  • The nearest designated bay is 3m from the main entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • There is additional parking for servicing and MOTs.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • Dealership Car Park View
    • Blue Badge bays may used for storage of stock vehicles.
  • Electric Vehicle Charging View
    • The electric vehicle charging point(s) is/are located at the right side of the building.
    • There is/are 1 electric vehicle charging point(s).
    • The height of the electric vehicle charging point controls/screen is 135cm.
    • The height of the electric vehicle charging point nozzle slot is 105cm.

Dealership Forecourt

  • The surfaces in the forecourt are even.
  • There are not marked walkways in the forecourt to make routes safer for customers.
  • There is step-free access in the forecourt.
  • There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
  • There is not room for wheelchair users to manoeuvre between cars in the forecourt.
  • Signage is clearly presented/easy to read.

Entrance

  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There is a single manual door which opens both ways.
  • The width of the door opening is 81cm.

Reception (Welcome Point)

  • The reception point is located ahead as you enter.
  • The reception point is approximately 3m (3yd 10in) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 73cm.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.
  • Reception View
    • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.

Reception (Servicing)

  • The reception point is located ahead and slightly to the right as you enter.
  • The reception point is approximately 5m (5yd 1ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 107cm.
  • There is a low level counter at the recommended height for wheelchair users.
  • The lowered section at the counter is 80cm high, with no clear knee recess beneath.
  • The reception has patterned backgrounds which could adversely affect the ability of someone to lip read.
  • For writing and signing documents, there is sufficient space at the counter and sufficient space at the lowered counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.

Showroom

  • There is step-free access throughout the branch.
  • The majority of walkways are over 150cm wide.
  • There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
  • Display cars within the showroom are often moved.
  • No cars are accessed by a slightly raised area.
  • Signage is clearly presented/easy to read.
  • There is hard flooring in the showroom.
  • There is flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

Sales Desks

  • There are 4 sales desks, and the nearest one is approximately 10m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: tables which are accessible to wheelchair users and chairs with armrests.
  • The following furniture is permanently fixed: all of the tables.
  • The height of the desk(s) is 75cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.

Customer Lounge

  • There is a customer lounge 5m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring in this area.
  • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: tables which are accessible to wheelchair users and chairs without armrests.
  • The distance between the floor and the underside of the table is 72cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do not contrast visually with the floor.
  • There is a self-service refreshment counter.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 94cm.
  • The counter does not have a clear knee recess.
  • There is a coffee machine, a water dispenser and a television.
  • There is not an entertainment or activity area for children.

Toilet with Adaptations (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located in the corridor, through the doorway to the left of the welcome desk.
    • This accessible toilet is approximately 10m (10yd 2ft) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is tactile and pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 85cm (2ft 9in).
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 160cm x 126cm (5ft 3in x 4ft 2in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 101cm (3ft 4in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is low.
    • There is not a/are not wall-mounted grab rail(s) available.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a cistern.
    • There is a lid attached to the toilet seat.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 87cm (2ft 10in).
    • The contrast between the toilet roll holder and the wall is high.
    • The height of the light switch/pull cord is 114cm from floor level.
    • The lighting levels are moderate to good.
    • The contrast between the walls and floor is medium.
  • Additional Fixtures and Fittings View
    • There is not an emergency alarm.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and pedal bin disposal units.
    • There is not a/are not coat hook(s).
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm (2ft 7in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The wash basin tap type is twist/turn.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 107cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 117cm (3ft 10in).
    • The contrast between the hand dryer and the wall is low.
  • Comments View
    • There is a door to access the toilet area, to the left of the welcome desk.
    • The door is 76cm wide.

Standard Toilet(s) (Male)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located in the corridor, through the door to the left of the customer welcome desk.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 10m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is tactile and pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 78cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are moderate to good.
    • The accessible toilet is also used as the female standard toilet. There is a door to access the toilet area, to the left of the welcome desk. The door is 76cm wide.