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Arnold Clark Inverness Renault / Dacia

37 Harbour Road, Inverness, IV1 1LN

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Inverness Renault / Dacia branch page on their website (opens in a new tab).
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has a magnifying glass and no signature guide.
  • Documents can be provided in the following alternative formats: large print.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is not a bus stop within approximately 150m of the branch.
  • The nearest train station is Inverness.
  • The dealership has its own car park.
  • The car park is located in front of the entrance.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 2 Blue Badge parking bays.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are 240cm x 475cm and all bays are the same size.
  • There is a hatched zone on one side only.
  • The hatched zone is at least 120cm.
  • The nearest designated bay is 7m from the entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • There is additional parking for servicing and MOTs.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • Dealership Car Park View
    • Blue Badge bays are not used for storage of stock vehicles.
  • Electric Vehicle Charging View
    • The electric vehicle charging point(s) is/are located on the forecourt.
    • There is/are 2 electric vehicle charging point(s).
    • The height range of the electric vehicle charging point controls/screen is 125cm to 140cm.
    • The height range of the electric vehicle charging point nozzle slot is 106cm to 123cm.

Dealership Forecourt

  • The surfaces in the forecourt are even.
  • There are not marked walkways in the forecourt to make routes safer for customers.
  • There is step-free access in the forecourt.
  • There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
  • There is not room for wheelchair users to manoeuvre between cars in the forecourt.
  • Signage is clearly presented/easy to read.

Entrance

  • This information is for the entrance located at the side of the building.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There are double automatic doors which open towards you.
  • The width of the door opening is 130cm.
  • The second set of doors are double automatic doors which open towards you.
  • The width of the door opening is 135cm.
  • Entrance View
    • There is a slope with a very easy incline.
    • The slope is in front of the entrance.
  • Ramp/Slope View
    • There is a level landing at the top of the ramp/slope.

Reception (Welcome)

  • The reception point is located on the right as you enter the building.
  • The reception point is approximately 4m (4yd 1ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 100cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • For writing and signing documents, there is sufficient space at the counter.
  • There may be background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.

Showroom

  • There is step-free access throughout the branch.
  • The walkways are over 150cm wide.
  • There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
  • Display cars within the showroom are rarely moved.
  • No cars are accessed by a slightly raised area.
  • Signage is clearly presented/easy to read.
  • There is hard flooring in the showroom.
  • There is some flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

Sales Desks

  • There are 7 sales desks, and the nearest one is approximately 5m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: tables which are accessible to wheelchair users and chairs without armrests.
  • There are windows, TVs, glazed screens or mirrors at all desks which could adversely affect the ability of someone to lip read.
  • The height of the desk(s) is 76cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.

Customer Lounge

  • There is a customer lounge 18m from the entrance.
  • There is step-free access to the customer lounge.
  • There is low pile carpet in this area.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: chairs with armrests and coffee tables.
  • The surface height of the lowest table is 45cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service coffee bar.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 108cm.
  • The height of the lowered section of the refreshment counter is 76cm.
  • The counter has a clear knee recess.
  • There is a coffee machine and a television.
  • There is not an entertainment or activity area for children.

Toilet with Adaptations (Right Hand Transfer - Female)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to your left as you enter the building.
    • This accessible toilet is approximately 15m (16yd 1ft) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a female toilet.
    • A key is not required for the accessible toilet.
    • There is written text and Makaton signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens inwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 75cm (2ft 6in).
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 132cm x 215cm (4ft 4in x 7ft 1in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 58cm (1ft 11in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a cistern.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 94cm (3ft 1in).
    • The contrast between the toilet roll holder and the wall is high.
    • The lighting levels are good.
    • The contrast between the walls and floor is high.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 94cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 120cm (3ft 11in).
    • The contrast between the towel dispenser and the wall is high.
    • There is not a hand dryer.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 80cm.

Toilet with Adaptations (Left Hand Transfer - Male)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • The accessible toilet was out of use at the time of the survey.
    • This accessible toilet is located to your left as you enter the building.
    • This accessible toilet is approximately 14m (15yd 11in) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a male toilet.
    • A key is not required for the accessible toilet.
    • There is Makaton signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens inwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 76cm (2ft 6in).
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 130cm x 215cm (4ft 3in x 7ft 1in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 58cm (1ft 11in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a cistern.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 104cm (3ft 5in).
    • The contrast between the toilet roll holder and the wall is high.
    • The lighting levels are good.
    • The contrast between the walls and floor is high.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 99cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 110cm (3ft 7in).
    • The contrast between the towel dispenser and the wall is high.
    • There is not a hand dryer.

Standard Toilet(s)

  • Standard toilet facilities are not available.

Reception (Servicing)

  • The reception point is located to your left as you enter the building.
  • The reception point is approximately 14m (15yd 11in) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 75cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.
  • Reception Seating Area View
    • There is not a seating area close to the reception point.
    • Although there is not a waiting area with seats for this section, when customers are being served there are seats facing each service point.

Reception (Parts)

  • The reception point is located to your left as you enter the building.
  • The reception point is approximately 14m (15yd 11in) from the entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 110cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is not staffed, but there is a bell for attention.
  • There is hard flooring in the reception area.