You are on Dealership Information. Skip to the next section.

Dealership Information

• For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Irvine BMW / MINI branch page on their website (opens in a new tab).
• The dealership has access to a live BSL interpreter via video call.
• The branch has no magnifying glass and no signature guide.
• Documents can be provided in the following alternative formats: large print.
• There is not a hearing assistance system.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Irvine.
• The dealership has its own car park.

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• Dealership Car Park View
  • The car park is located to the side of the branch.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 2 Blue Badge parking bays.
  • Designated parking bays are not clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are 270cm x 515cm and all bays are the same size.
  • There is a hatched zone on one side and to the rear.
  • The hatched zone is at least 120cm.
  • The nearest designated bay is 5m from the main entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.
  • Blue Badge bays are not used for storage of stock vehicles.
• Electric Vehicle Charging View
  • The electric vehicle charging point(s) is/are located at the front of the car park.
  • There is/are 4 electric vehicle charging point(s).
  • The height of the electric vehicle charging point controls/screen is 120cm.
  • The height of the electric vehicle charging point nozzle slot is 110cm.

You are on Dealership Forecourt. Skip to the next section.

Dealership Forecourt

• The surfaces in the forecourt are even.
• There are not marked walkways in the forecourt to make routes safer for customers.
• There is step-free access in the forecourt.
• There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
• There is not room for wheelchair users to manoeuvre between cars in the forecourt.
• Signage is clearly presented/easy to read.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This entrance is located at the front side of the building.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a slope at the entrance.
• The slope has a steep gradient.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 127cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.

You are on Entrance (Rear). Skip to the next section.

Entrance (Rear)

• This information is for the entrance located at the rear of the building.
• The entrance area/door is clearly signed.
• There is ramped/sloped or stepped access at this entrance.

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• Entrance View
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There are double automatic doors which open by sliding.
  • The width of the door opening is 87cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • The second set of doors are double automatic doors which open by sliding.
  • The width of the door opening is 93cm.
• Ramp/Slope View
  • The ramp/slope is located to the left as you face the entrance.
  • There is a slope with a steep gradient and a width of at least 150cm.
  • The slope does not have handrails.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There are 2 steps, which are unmarked, with no handrails.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.

You are on Reception (Welcome Desk). Skip to the next section.

Reception (Welcome Desk)

• The reception point is located ahead as you enter the main entrance.
• The reception point is approximately 7m (17.78cm) from the main entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 110cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• The counter does not have a hearing assistance system.
• There is background noise here.
• The counter is staffed.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• There is hard flooring in the reception area.

You are on Reception (MINI). Skip to the next section.

Reception (MINI)

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• Location View
  • The reception is located to the left as you enter the main entrance.
  • The distance from the main entrance is 20m.
• Route View
  • The most accessible route to the reception has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access to the reception.
  • The height of the reception desk is 112cm.
  • There is not a lowered section at the desk.
  • The reception has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Reception (Service). Skip to the next section.

Reception (Service)

• The reception point is located to the rear right as you enter the main entrance.
• The reception point is approximately 25m (63.5cm) from the main entrance.
• Clear signage for the reception area/desk is visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 110cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• The counter does not have a hearing assistance system.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

You are on Showroom (BMW). Skip to the next section.

Showroom (BMW)

• There is step-free access throughout the branch.
• The walkways are over 150cm wide.
• There is room for wheelchair users to manoeuvre between cars in the showroom.
• Display cars within the showroom are rarely moved.
• No cars are accessed by a slightly raised area.
• Signage is clearly presented/easy to read.
• There is hard flooring in the showroom.

You are on Sales Desks (BMW). Skip to the next section.

Sales Desks (BMW)

• There are 5 sales desks, and the nearest one is approximately 10m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• The sales area has: tables which are accessible to wheelchair users and armchairs.

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• Desk Features View
  • There are windows, TVs, glazed screens or mirrors at some desks which could adversely affect the ability of someone to lip read.
  • The height of the desk(s) is 66cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.
  • The counter does not have a hearing assistance system.

You are on Customer Lounge (BMW). Skip to the next section.

Customer Lounge (BMW)

• There is a customer lounge 20m from the entrance.
• There is step-free access to the customer lounge.
• There is hard flooring and deep pile carpet in this area.
• There is background noise here.
• There is not a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The customer lounge has: tables which are accessible to wheelchair users, chairs with armrests, armchairs and coffee tables.
• The distance between the floor and the underside of the table is 71cm.
• The surface height of the lowest table is 24cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do contrast visually with the floor.
• There is a self-service refreshment counter.
• Staff can bring food and/or drinks to customers.
• The height of the counter is 98cm.
• The counter does not have a clear knee recess.
• There is a coffee machine and a television.
• There is not an entertainment or activity area for children.

You are on Showroom (MINI). Skip to the next section.

Showroom (MINI)

• There is step-free access throughout the branch.
• The walkways are over 150cm wide.
• There is room for wheelchair users to manoeuvre between cars in the showroom.
• Display cars within the showroom are rarely moved.
• No cars are accessed by a slightly raised area.
• Signage is clearly presented/easy to read.
• There is hard flooring in the showroom.

You are on Sales Desks (MINI). Skip to the next section.

Sales Desks (MINI)

• There are 2 sales desks, and the nearest one is approximately 30m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• The sales area has: tables which are accessible to wheelchair users and chairs without armrests.

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• Desk Features View
  • There are patterned backgrounds at some desks and windows, TVs, glazed screens or mirrors at some desks which could adversely affect the ability of someone to lip read.
  • The height of the desk(s) is 67cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.
  • The counter does not have a hearing assistance system.

You are on Customer Lounge (MINI). Skip to the next section.

Customer Lounge (MINI)

• There is a customer lounge 40m from the entrance.
• There is step-free access to the customer lounge.
• There is hard flooring and deep pile carpet in this area.
• There is background noise here.
• There is not a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The customer lounge has: chairs without armrests and armchairs.
• The surface height of the lowest table is 42cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do contrast visually with the floor.
• There is a self-service refreshment counter.
• Staff can bring food and/or drinks to customers.
• The height of the counter is 98cm.
• The counter does not have a clear knee recess.
• There is a coffee machine and a television.
• There is not an entertainment or activity area for children.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the rear right of the MINI showroom.
  • This accessible toilet is approximately 55m (180.45ft) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is medium.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 87cm (2ft 10.25in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is medium.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 147cm x 211cm (4ft 9.87in x 6ft 11.07in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 74cm (2ft 5.13in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is medium.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is medium.
  • The height of the toilet seat above floor level is 47cm (1ft 6.5in).
  • The toilet has a wall which acts as a backrest.
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 95cm (3ft 1.4in).
  • The contrast between the toilet roll holder and the wall is medium.
  • The lighting levels are good.
  • The contrast between the walls and floor is medium.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 176cm from the floor.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 4.74in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 77cm (2ft 6.31in).
  • The contrast between the hand dryer and the wall is medium.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 91cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the rear right of the MINI showroom.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 55m from the main entrance .
  • The colour contrast between the external toilet door(s) and wall(s) is medium.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 77cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.