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Arnold Clark Kirkcaldy BMW

Carberry Place, Mitchelston Industrial Estate, Kirkcaldy, KY1 3NQ

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Kirkcaldy BMW branch page on their website (opens in a new tab).
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has no magnifying glass and no signature guide.
  • Documents can be provided in the following alternative formats: different languages on request and large print.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Kirkcaldy.
  • The car park is located the east side of the building.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is 1 Blue Badge parking bay.
  • The dimensions of the designated Blue Badge parking bay are 240cm x 495cm and there are no other bays.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is at least 120cm.
  • The nearest designated bay is 30m from the entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • Potential obstacles between the Blue Badge parking and the entrance include a marked car park crossing point.
  • Dealership Car Park View
    • Blue Badge bays are not used for storage of stock vehicles.
  • Electric Vehicle Charging View
    • The electric vehicle charging point(s) is/are located within the car park.
    • There is/are 2 electric vehicle charging point(s).
    • The height of the electric vehicle charging point controls/screen is 133cm.
    • The height of the electric vehicle charging point nozzle slot is 112cm.

Dealership Forecourt

  • The surfaces in the forecourt are even.
  • There are some marked walkways in the forecourt to make routes safer for customers.
  • There is not step-free access in the forecourt.
  • There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
  • There is room for wheelchair users to manoeuvre between most of the cars in the forecourt.
  • Signage is clearly presented/easy to read.

Entrance

  • This information is for the entrance located at the front of the building.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • There are double automatic doors which opens towards you.
  • The width of the door opening is 130cm.
  • The second set of doors are double automatic doors which opens towards you.
  • The width of the door opening is 150cm.
  • Ramp/Slope View
    • The ramp/slope is located between the car park and the entrance.
    • There is a slope with a steep gradient and a width of at least 150cm.
    • The slope does not have handrails.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.

Reception

  • The reception point is located in front of the entrance.
  • The reception point is approximately 6m (6yd 1ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 107cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.
  • Reception View
    • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats on the floor that might be perceived as holes.
  • Reception Seating Area View
    • There is not a seating area close to the reception point.

Showroom

  • There is step-free access throughout the branch.
  • The majority of walkways are over 150cm wide.
  • There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
  • Display cars within the showroom are rarely moved.
  • Some cars are accessed by a slightly raised area.
  • Signage is clearly presented/easy to read.
  • There is hard flooring in the showroom.
  • There is some flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

Sales Desks

  • There are 3 sales desks, and the nearest one is approximately 22m from the entrance.
  • Clear signage for the desk(s) is not visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: tables which are accessible to wheelchair users, armchairs and coffee tables.
  • There are patterned backgrounds at some desks, windows, TVs and glazed screens or mirrors at all desks which could adversely affect the ability of someone to lip read.
  • The height of the desk(s) is 73cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.
  • Potential obstructions include; there is a wooden panel, which restricts the space under the desk.
  • The three sales desks are contained within three cubicles on the far right wall.

Customer Lounge

  • There is a customer lounge 13m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring in this area.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: tables which are accessible to wheelchair users, chairs with armrests and chairs without armrests.
  • The distance between the floor and the lowest table is 43cm.
  • The distance between the floor and the highest table is 70cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service coffee bar.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 117cm.
  • The counter does not have a clear knee recess.
  • There is a coffee machine, a water dispenser and a television.
  • There is not an entertainment or activity area for children.

Toilet with Adaptations (Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located in the corridor ahead of you and to your right as you pass the customer lounge.
    • This accessible toilet is approximately 30m (32yd 2ft) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is low.
    • The door opens inwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 81cm (2ft 8in).
    • The contrast between the internal door and wall is low.
    • The door does not have a horizontal grab rail.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 145cm x 190cm (4ft 9in x 6ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a backrest.
    • The toilet seat colour contrast is high.
    • There is not a toilet roll holder.
    • The height of the light switch/pull cord is 107cm from floor level.
    • The lighting levels are good.
    • The contrast between the walls and floor is low.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
    • There is not a mirror.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 105cm.
    • The shelf is not located where it is reachable.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 97cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • The contrast between the hand dryer and the wall is low.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 85cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located in the corridor ahead of you and to your right as you pass the customer lounge.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 31m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is low.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 98cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.
  • Toilet Facilities 2 View
    • The female toilet is located in the corridor ahead of you and to your right as you pass the customer lounge.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 32m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is low.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 98cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.

Reception (Service)

  • The reception point is located to your right as you enter the building.
  • The reception point is approximately 30m (32yd 2ft) from the entrance.
  • Clear signage for the reception area/desk is not visible from the lift.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 73cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is low pile carpet in the reception area.
  • Reception Seating Area View
    • There is not a seating area close to the reception point.
    • Although there is not a waiting area with seats for this section, when customers are being served there are seats facing each service point.

Reception (Parts)

  • The reception point is located as you enter the building move to your right and you will see the Parts Department.
  • The reception point is approximately 32m (34yd 2ft) from the entrance.
  • Clear signage for the reception area/desk is visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 73cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • Reception Seating Area View
    • There is not a seating area close to the reception point.
    • There is not sufficient space for a wheelchair user to use the seating area.