You are on Dealership Information. Skip to the next section.

Dealership Information

• For contact details, opening times, and services available in this branch, please click here to visit the Lenzie Vauxhall branch page on their website (opens in a new tab).
• The dealership has access to a live BSL interpreter via video call.
• The branch has no magnifying glass and no signature guide.
• Documents can be provided in the following alternative formats: large print.
• There is not a hearing assistance system.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Lenzie.
• The dealership has its own car park.
• The car park is located off Lindsaybeg Road.
• The car park type is open air/surface.
• Parking is free for all customers.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There is 1 Blue Badge parking bay.
• Designated parking bays are clearly marked/signposted.
• The dimensions of the designated Blue Badge parking bay are 300cm x 480cm and there are no other bays.
• There is a hatched zone on one side only.
• The hatched zone is at least 120cm.
• The nearest designated bay is 25m from the accessible entrance.
• Clearly marked/signposted parent and child parking bays are not available.
• The car park surface is tarmac.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.

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• Dealership Car Park View
  • Blue Badge bays are not used for storage of stock vehicles.
• Electric Vehicle Charging View
  • The electric vehicle charging point(s) is/are located within the customer parking area.
  • There is/are 1 electric vehicle charging point(s).
  • The height of the electric vehicle charging point controls/screen is 130cm.
  • The height of the electric vehicle charging point nozzle slot is 110cm.

You are on Dealership Forecourt. Skip to the next section.

Dealership Forecourt

• The surfaces in the forecourt are even.
• There are not marked walkways in the forecourt to make routes safer for customers.
• There is step-free access in the forecourt.
• There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
• There is not room for wheelchair users to manoeuvre between cars in the forecourt.
• Signage is clearly presented/easy to read.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This information is for the entrance located on the north west side of the main building.
• The entrance area/door is clearly signed.
• There is stepped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There is a single manual door which open away from you.
• The width of the door opening is 100cm.
• The second set of doors is a single manual door which open towards you.
• The width of the door opening is 75cm.

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• Ramp/Slope View
  • The ramp/slope is located in front of the outside entrance.
  • There is a slope with a slight gradient and a width between 75cm and 150cm.
  • The slope does not have handrails.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp/slope does not bypass the step(s).
• Step(s) View
  • The step(s) is/are located between the outside door and the door into the showroom.
  • There are 3 steps, which are unmarked, with a handrail on the left.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • Handrails are easy to grip and are at a recommended height.
  • Handrails cover the length of the flight of stairs and do not extend beyond the first and last step.

You are on Entrance (Accessible). Skip to the next section.

Entrance (Accessible)

• This information is for the entrance located to the left as you enter the car park.
• The entrance area/door is not clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There is a single manual door which open by sliding.
• The width of the door opening is 155cm.

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• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • There is a slope with a steep gradient and a width of at least 150cm.
  • The slope has a handrail on the left.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp/slope does bypass the step(s).
  • The main entrance has a steps between the outer and the inner doors, therefore this entrance is used for customers that cannot use the main entrance.

You are on Reception. Skip to the next section.

Reception

• The reception point is located in the far right corner as you enter via the accessible entrance.
• The reception point is approximately 17m (18yd 1ft) from the accessible entrance.
• Clear signage for the reception area/desk is not visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 76cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception View
  • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
• Reception Seating Area View
  • There is not a seating area close to the reception point.

You are on Showroom. Skip to the next section.

Showroom

• There is step-free access throughout the branch.
• The majority of walkways are over 150cm wide.
• There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
• Display cars within the showroom are rarely moved.
• No cars are accessed by a slightly raised area.
• Signage is clearly presented/easy to read.
• There is hard flooring in the showroom.
• There is some flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

You are on Sales Desks. Skip to the next section.

Sales Desks

• There are 6 sales desks, and the nearest one is approximately 7m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• The sales area has: tables which are accessible to wheelchair users and chairs with armrests.
• There are windows, TVs, glazed screens or mirrors at some desks which could adversely affect the ability of someone to lip read.
• The height of the desk(s) is 76cm.
• There is sufficient space to write or sign documents on the desk(s).
• All of the desks have clear space under them.

You are on Customer Lounge. Skip to the next section.

Customer Lounge

• There is a customer lounge 9m from the entrance.
• There is step-free access to the customer lounge.
• There is hard flooring in this area.
• There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
• There is background noise here.
• There is not a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The customer lounge has: chairs without armrests and coffee tables.
• The surface height of the lowest table is 32cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do contrast visually with the floor.
• There is a self-service coffee bar.
• Staff can bring food and/or drinks to customers.
• The height of the counter is 100cm.
• There is a coffee machine and a television.
• There is an entertainment or activity area for children.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located in the cubicle off the landing on the steps up from the car park (using the main entrance).
    Access can also be gained via the door in front of the reception to the landing (using the accessible entrance). This toilet is marked as a female toilet.
  • This accessible toilet is approximately 9m (9yd 2ft) from the reception desk.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 132cm x 240cm (4ft 4in x 7ft 10in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 64cm (2ft 1in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 104cm (3ft 5in).
  • The contrast between the toilet roll holder and the wall is medium.
  • The height of the light switch/pull cord is 103cm from floor level.
  • The lighting levels are good.
  • The contrast between the walls and floor is low.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 121cm.
  • The shelf is located where it is reachable.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 81cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 90cm (2ft 11in).
  • The contrast between the hand dryer and the wall is high.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 87cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located within the accessible toilet.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
• Toilet Facilities 2 View
  • The male toilet is located within the cubicle on the landing of the steps from the car park.
  • There is step-free access to the toilet(s).
  • The standard toilet(s) is/are approximately 8m from the main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 79cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
• Comments View
  • A baby changing facility is available within the accessable toilet.

You are on Entrance (Service). Skip to the next section.

Entrance (Service)

• This information is for the entrance located on the front and to the left of the service bays.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There is a single manual door which open away from you.
• The width of the door opening is 82cm.

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• Entrance View
  • There is a slope with a very easy incline.

You are on Reception (Service). Skip to the next section.

Reception (Service)

• The reception point is located inside the entrance to the service building to your left.
• The reception point is approximately 5m (5yd 1ft) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 75cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is no (or very little) background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception View
  • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • There are armchairs available in the reception area.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Entrance (Parts). Skip to the next section.

Entrance (Parts)

• This information is for the entrance located within the customer parking area.
• The entrance area/door is clearly signed.
• There is stepped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does/do contrast visually with the immediate surroundings.
• There are double manual doors (with one door locked) which open away from you.
• The width of the door opening is 70cm.

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• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There are 4 steps, which are unmarked, with a handrail on the left.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • Handrails are easy to grip and are at a recommended height.
  • Handrails cover the length of the flight of stairs and do not extend beyond the first and last step.

You are on Reception (Parts). Skip to the next section.

Reception (Parts)

• The reception point is located at the front of the parts department.
• The reception point is approximately 5m (5yd 1ft) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 110cm.
• There is not a low level counter at the recommended height for wheelchair users.
• For writing and signing documents, there is sufficient space at the counter.
• There is no (or very little) background noise here.
• The counter is not staffed, but there is a bell for attention.
• There is low pile carpet in the reception area.

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• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are chairs with armrests available in the reception area.
  • There is not sufficient space for a wheelchair user to use the seating area.