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Arnold Clark Mercedes-Benz of Dundee

King's Cross Road, Dunsinane Industrial Estate, Dundee, DD2 3PT

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Mercedes-Benz of Dundee branch page on their website (opens in a new tab).
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has no magnifying glass and no signature guide.
  • Documents can be provided in the following alternative formats: large print on request, Braille on request and different languages on request.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Dundee.
  • The dealership has its own car park.
  • Dealership Car Park View
    • The car park is located to the rear of the branch.
    • The car park type is open air/surface.
    • Parking is free for all customers.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is 1 Blue Badge parking bay.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated Blue Badge parking bay are 275cm x 480cm and all bays are the same size.
    • There is a hatched zone on one side only.
    • The hatched zone is at least 120cm.
    • The nearest designated bay is 15m from the entrance.
    • Clearly marked/signposted parent and child parking bays are not available.
    • The car park surface is tarmac and block paving.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Potential obstacles between the Blue Badge parking and the entrance include a lack of pedestrian walkways to cross the car park.
    • Blue Badge bays are not used for storage of stock vehicles.
  • Electric Vehicle Charging View
    • The electric vehicle charging point(s) is/are located at the side of the building.
    • There is/are 8 electric vehicle charging point(s).
    • The height of the electric vehicle charging point controls/screen is 120cm.
    • The height of the electric vehicle charging point nozzle slot is 110cm.

Dealership Forecourt

  • The surfaces in the forecourt are even.
  • There are not marked walkways in the forecourt to make routes safer for customers.
  • There is step-free access in the forecourt.
  • There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
  • There is not room for wheelchair users to manoeuvre between cars in the forecourt.
  • Not all signage is clearly presented/easy to read.

Entrance

  • This information is for the entrance located at the rear of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • Entrance View
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • There are double automatic doors which open by sliding.
    • The width of the door opening is 100cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the entrance.
    • There is a slope with a slight gradient and a width of at least 150cm.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Entrance (KIA Link)

  • This information is for the entrance located to the rear right of the branch.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • Entrance View
    • The entrance door(s) does/do contrast visually with the immediate surroundings.
    • There is a single manual door which is permanently held open.
    • The width of the door opening is 89cm.

Reception (Welcome Desk)

  • The reception point is located on the left as you enter.
  • The reception point is approximately 2m (6ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 104cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.

Showroom

  • There is step-free access throughout the branch.
  • The walkways are over 150cm wide.
  • There is room for wheelchair users to manoeuvre between cars in the showroom.
  • Display cars within the showroom are rarely moved.
  • No cars are accessed by a slightly raised area.
  • Signage is clearly presented/easy to read.
  • There is hard flooring in the showroom.

Sales Desks

  • There are 5 sales desks, and the nearest one is approximately 5m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s) .
  • The sales area has: chairs with armrests and armchairs.
  • The following furniture is permanently fixed: all of the tables.
  • Desk Features View
    • There are windows, TVs, glazed screens or mirrors at some desks and patterned backgrounds at some desks which could adversely affect the ability of someone to lip read.
    • The height of the desk(s) is 73cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • None of the desks have clear space under them.
    • Potential obstructions include; panels.

Customer Lounge

  • There is a customer lounge 5m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring in this area.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The following furniture is permanently fixed: all of the tables.
  • The customer lounge has: high stools.
  • The surface height of the highest table is 106cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service refreshment counter.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 100cm.
  • The counter does not have a clear knee recess.
  • There is a coffee machine.
  • There is not an entertainment or activity area for children.

Toilet with Adaptations

  • The nearest accessible toilet(s) is/are located within the adjoining Kia branch, please refer to the separate guide for details.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The gender neutral toilet is located at the rear of the branch.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 25m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial and tactile signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 83cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.
  • Baby Changing Facilities View
    • Baby change facilities are available in the gender neutral toilets.
    • There is a flip down baby change table available .
    • The height of the baby change table is 89cm.