Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Arnold Clark Motherwell Motorstore

Shields Road, Motherwell, North Lanarkshire, ML1 2LD

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Motherwell Motorstore branch page on their website (opens in a new tab).
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has no magnifying glass and a signature guide.
  • Documents can be provided in the following alternative formats: large print.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Shiledmuir.
  • The dealership has its own car park.
  • The car park is located in front of the neighbouring Servicing & Repairs building.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 3 Blue Badge parking bays.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are cm x cm and all bays are the same size.
  • There is a hatched zone on one side only.
  • The hatched zone is less than 120cm.
  • The nearest designated bay is 15m from the main entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Potential obstacles between the Blue Badge parking and the entrance include a lack of pedestrian walkways to cross the car park.

Dealership Forecourt

  • The surfaces in the forecourt are even.
  • There are not marked walkways in the forecourt to make routes safer for customers.
  • There is step-free access in the forecourt.
  • There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
  • There is not room for wheelchair users to manoeuvre between cars in the forecourt.
  • Signage is clearly presented/easy to read.

Entrance (Main)

  • This information is for the entrance located at the front side of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • There is a single automatic door which open away from you.
  • The door is activated by a push pad at a suitable height.
  • The width of the door opening is 107cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • The second set of doors are double manual doors which open both ways.
  • The width of the door opening is 148cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the entrance.
    • There is a slope with a slight gradient and a width of at least 150cm.
    • The slope does not have handrails.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Entrance (Rear)

  • This information is for the entrance located at the rear of the building, to the lower ground floor.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There are double manual doors (with one door locked) which open away from you.
  • The width of the door opening is 73cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • The second set of doors are double manual doors which open both ways.
  • The width of the door opening is 148cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the entrance.
    • There is a slope with a slight gradient and a width of at least 150cm.
    • The slope does not have handrails.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
  • Lift View
    • There are 2 similar first sets of doors on either side of the corner here.

Reception (Welcome Desk)

  • The reception point is located ahead as you enter.
  • The reception point is approximately 3m (3yd 10in) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 112cm.
  • There is not a low level counter at the recommended height for wheelchair users.
  • The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • There is hard flooring in the reception area.

Showroom

  • There is step-free access throughout the branch.
  • The majority of walkways are over 150cm wide.
  • There is room for wheelchair users to manoeuvre between cars in the showroom.
  • Display cars within the showroom are rarely moved.
  • Signage is clearly presented/easy to read.
  • There is hard flooring in the showroom.
  • There is flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

Ramp(s) or Slope(s) and Step(s) (Lower Ground Floor)

  • There is a ramp/slope located to the right of the steps leading to the lower ground floor area.
  • The ramp/slope is used to access the lower showroom, sales desks, rear customer lounge and accessible toilet.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up the ramp.
  • The width of the ramp/slope is 95cm (3ft 1in).
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
  • There is a/are step(s) located leading down to the lower ground floor area.
  • The step(s) is/are used to access the lower showroom, sales desks, rear customer lounge and accessible toilet.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Sales Desks

  • There are more than 10 sales desks, and the nearest one is approximately 35m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is ramped/sloped or stepped access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: chairs with armrests.
  • There are windows, TVs, glazed screens or mirrors at some desks which could adversely affect the ability of someone to lip read.
  • The height of the desk(s) is 73cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.

Customer Lounge

  • There is a customer lounge 25m from the entrance.
  • There is ramped/sloped or stepped access to the customer lounge.
  • There is hard flooring in this area.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: tables which are accessible to wheelchair users and chairs without armrests.
  • The distance between the floor and the underside of the table is 73cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service refreshment counter.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 96cm.
  • The counter does not have a clear knee recess.
  • There is a coffee machine, a water dispenser and a television.
  • There is an entertainment or activity area for children.
  • The is level access to the children's activity areas.

Ramp(s) or Slope(s) and Step(s) (Customer Lounge)

  • There is a ramp/slope located to the right as you enter.
  • The ramp/slope is used to access the Customer Lounge.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up the ramp.
  • The width of the ramp/slope is 100cm (3ft 3in).
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
  • There is a/are step(s) located to the left of the ramp.
  • The step(s) is/are used to access the Customer Lounge.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 11cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Customer Lounge (Rear)

  • There is a customer lounge 55m from the entrance.
  • There is ramped/sloped or stepped access to the customer lounge.
  • There is hard flooring in this area.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: armchairs and coffee tables.
  • The surface height of the lowest table is 40cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.

Toilet with Adaptations

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located at the rear right of the lower ground floor.
    • This accessible toilet is approximately 50m (54yd 2ft) from the main entrance.
    • There is ramped/sloped or stepped access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is poor.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 96cm (3ft 2in).
    • The contrast between the internal door and wall is poor.
    • The door does not have a horizontal grab rail.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 136cm x 239cm (4ft 6in x 7ft 10in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is not a lateral transfer space.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a cistern.
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 98cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is medium.
    • The lighting levels are moderate to good.
    • The contrast between the walls and floor is good.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
    • The height of the coat hook is 165cm from the floor.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm (2ft 7in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 96cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 103cm (3ft 5in).
    • The contrast between the towel dispenser and the wall is fair.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 108cm (3ft 7in).
    • The contrast between the hand dryer and the wall is poor.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 88cm.
  • Comments View
    • The accessible toilet is approximately 20m from the rear entrance.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located in the neighbouring Arnold Clark Motherwell Servicing & Repairs building.
  • Comments View
    • The accessible toilet here can also used as a standard toilet.