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Arnold Clark Nottingham Motorstore

Redfield Road, Lenton Lane Industrial Estate, Nottingham, NG7 2UJ

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Nottingham Motorstore branch page on their website (opens in a new tab).
  • The dealership has access to a live BSL interpreter via video call.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Nottingham.
  • The dealership has its own car park.
  • The car park is located at the front of the branch.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • There are 2 Blue Badge parking bays.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are 230cm x 465cm and all bays are the same size.
  • There is a hatched zone on one side and to the rear.
  • The hatched zone is at least 120cm.
  • The nearest designated bay is 10m from the main entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • Dealership Car Park View
    • Blue Badge bays may used for storage of stock vehicles.
  • Electric Vehicle Charging View
    • The electric vehicle charging point(s) is/are located to the left of the main entrance.
    • There is/are 2 electric vehicle charging point(s).
    • The height of the electric vehicle charging point controls/screen is 120cm.
    • The height of the electric vehicle charging point nozzle slot is 110cm.

Dealership Forecourt

  • The surfaces in the forecourt are even.
  • There are some marked walkways in the forecourt to make routes safer for customers.
  • There is step-free access in the forecourt.
  • There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
  • There is not room for wheelchair users to manoeuvre between cars in the forecourt.
  • Signage is clearly presented/easy to read.

Entrance (Main, Accessible)

  • This information is for the entrance located at the front left of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There are double automatic doors which open by sliding.
  • The width of the door opening is 187cm.
  • The second set of doors are double automatic doors which open by sliding.
  • The width of the door opening is 187cm.

Reception (Welcome Desk)

  • The reception point is located directly in front of the entrance.
  • The reception point is approximately 5m (5yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 112cm.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • There is hard flooring in the reception area.
  • Reception View
    • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.

Showroom

  • There is step-free access throughout the branch.
  • The walkways are over 150cm wide.
  • There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
  • Display cars within the showroom are often moved.
  • Signage is clearly presented/easy to read.
  • There is hard flooring in the showroom.
  • There is flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

Rental Collection and Return (Car and Van Hire)

  • The vehicle collection point can be found to the right of the main entrance.
  • The route from the reception to the collection point is accessible to a wheelchair user without assistance.
  • The vehicle return point can be found to the right of the main entrance.
  • The route from the vehicle return point to the reception is accessible to a wheelchair user without assistance.
  • View further information on collections and returns.

Sales Desks (Showroom)

  • There are more than 10 sales desks, and the nearest one is approximately 20m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: chairs with armrests and chairs without armrests.
  • The height of the desk(s) is 74cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.

Sales Desks (Car and Van Rental, Accident Repair)

  • Clear signage for the desk(s) is visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: chairs with armrests and chairs without armrests.
  • There are windows, TVs, glazed screens or mirrors at all desks which could adversely affect the ability of someone to lip read.
  • The height of the desk(s) is 83cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.

Sales Desks (Click and Collect)

  • There are 4 sales desks, and the nearest one is approximately 40m from the entrance.
  • Clear signage for the desk(s) is visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: tables which are accessible to wheelchair users, chairs with armrests, chairs without armrests and booths.
  • The lowest desk is 73cm high and the highest desk is 75cm high.
  • There is sufficient space to write or sign documents on the desk(s).
  • Some of the desks have clear space under them.

Sales Desks (Servicing and Repairs)

  • There are 3 sales desks, and the nearest one is approximately 30m from the entrance.
  • Clear signage for the desk(s) is visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: chairs without armrests and chairs with armrests.
  • There are windows, TVs, glazed screens or mirrors at all desks which could adversely affect the ability of someone to lip read.
  • The height of the desk(s) is 83cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.
  • Potential obstructions include; wooden panel.
  • The counter does not have a hearing assistance system.

Customer Lounge

  • There is a customer lounge 20m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring in this area.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • There is background noise here.
  • There is space for an assistance dog to rest within the lounge.
  • The following furniture is permanently fixed: some of the chairs.
  • The customer lounge has: chairs with armrests, chairs without armrests, sofas, bench seats and high stools.
  • The distance between the floor and the lowest table is 47cm.
  • The distance between the floor and the highest table is 110cm.
  • The surface height of the lowest table is 50cm.
  • The surface height of the highest table is 114cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service coffee bar, refreshment counter and counter.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 96cm.
  • The counter does not have a clear knee recess.
  • There is a coffee machine and a television.
  • There is an entertainment or activity area for children.

Toilet with Adaptations (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is poor.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 87cm (2ft 10in).
    • The contrast between the internal door and wall is poor.
    • The contrast between the horizontal grab rail and internal door is good.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 155cm x 268cm (5ft 1in x 8ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft 6in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a cistern.
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 90cm (2ft 11in).
    • The contrast between the toilet roll holder and the wall is low.
    • The lighting levels are good.
    • The contrast between the walls and floor is good.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary, nappy/incontinence items bin and general waste (with lid) disposal units.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 85cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 97cm (3ft 2in).
    • The contrast between the hand dryer and the wall is poor.
  • Accessible Shower View
    • The shower does have an unobstructed minimum 150cm x 150cm turning space.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 90cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located at the far left corner of the showroom.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 30m from the main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is medium.
    • There is pictorial and written text signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.