You are on Dealership Information. Skip to the next section.

Dealership Information

• For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Oldbury Motorstore branch page on their website (opens in a new tab).
• The dealership has access to a live BSL interpreter via video call.
• The branch has no magnifying glass and no signature guide.
• Documents can be provided in the following alternative formats: large print on request.
• There is not a hearing assistance system.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Sandwell and Dudley.
• The dealership has its own car park.
• The car park is located at the front of the branch.
• The car park type is open air/surface.
• Parking is free for all customers.
• Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 2 Blue Badge parking bays.
• Designated parking bays are clearly marked/signposted.
• The dimensions of the designated Blue Badge parking bay are 220cm x 460cm and all bays are the same size.
• There is a hatched zone on both sides and to the rear.
• The hatched zone is at least 120cm.
• Clearly marked/signposted parent and child parking bays are not available.
• The car park surface is tarmac.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Potential obstacles between the Blue Badge parking and the entrance include a lack of pedestrian walkways to cross the car park.

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• Dealership Car Park View
  • Blue Badge bays may used for storage of stock vehicles.
• Electric Vehicle Charging View
  • The electric vehicle charging point(s) is/are located next to the parts entrance.
  • There is/are 2 electric vehicle charging point(s).
  • The height of the electric vehicle charging point controls/screen is 120cm.
  • The height of the electric vehicle charging point nozzle slot is 140cm.

You are on Dealership Forecourt. Skip to the next section.

Dealership Forecourt

• The surfaces in the forecourt are even.
• There are not marked walkways in the forecourt to make routes safer for customers.
• There is not step-free access in the forecourt.
• There is not room for wheelchairs users to manoeuvre around the cars in the forecourt.
• There is not room for wheelchair users to manoeuvre between cars in the forecourt.
• Signage is clearly presented/easy to read.

You are on Entrance (Main Showroom). Skip to the next section.

Entrance (Main Showroom)

• This entrance is located to the side of the building facing the car park.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a slope at the entrance.
• The slope has a steep gradient.
• There is a single automatic door.
• The door opens by sliding.
• The width of the opening is 126cm.
• There is a small lip on the threshold of the opening.
• The door has a low colour contrast.
• There is a second, single automatic door.
• The door opens by sliding.
• The width of the opening is 117cm.
• There is a small lip on the threshold of the opening.
• The door has a low colour contrast.

You are on Reception (Main Showroom). Skip to the next section.

Reception (Main Showroom)

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• Location View
  • The reception is located to left from entrance.
  • The distance from the entrance is 3m.
• Route View
  • The most accessible route to the reception has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access to the reception.
  • The height of the reception desk is 112cm.
  • There is not a lowered section at the desk.
  • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls or windows.

You are on Area (Main Showroom). Skip to the next section.

Area (Main Showroom)

• There is step-free level access to this area.
• There is no signage on or near the entrance.
• Services in this area include: sales.
• There is step-free level access throughout all areas.
• There are no doors along circulation routes in this area.
• Access throughout may include pillars.
• There is room for a wheelchair user to manoeuvre.
• Some flooring is shiny.
• The walls and floor have a high colour contrast.
• Some of the walls have a reflective finish.
• Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas and benches.
• Some seating is fixed.
• Furniture available in this area includes: tables and coffee tables.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area.
• Area signage is not provided.
• Wayfinding signage is not provided.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Toilet with Adaptations (Main Showroom - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Main Showroom - Right Hand Transfer)

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• Location View
  • The toilet surveyed is located to the far left from the show room entrance.
  • The distance from the entrance is 27m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 86cm.
  • The door has a lever twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a low colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 162cm (width) x 221cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 87cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a medium colour contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 95cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a medium colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 105cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium colour contrast.
  • The hand dryer is 101cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 140cm from the floor.
  • The height of the baby change facility when in use is 94cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Entrance (Fiat/Jeep Showroom and Service). Skip to the next section.

Entrance (Fiat/Jeep Showroom and Service)

• This information is for the entrance located at the side of the showroom.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.

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• Entrance View
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There are double automatic doors which open away from you.
  • The width of the door opening is 140cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • There is a slope with a steep gradient and a width of at least 150cm.
  • The slope does not have handrails.

You are on Reception (Fiat Service). Skip to the next section.

Reception (Fiat Service)

• The reception point is located at the rear of the showroom .
• The reception point is approximately 13m (33.0cm) from the main service entrance.
• The reception area/desk is clearly visible from the entrance.
• There is not a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 110cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The lowered section at the counter is 74cm high, with a clear knee recess beneath.
• The reception has patterned backgrounds which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception Seating Area View
  • There is not a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Reception (Jeep Service). Skip to the next section.

Reception (Jeep Service)

• The reception point is located at the rear of the showroom.
• The reception point is approximately 17m (18yd 1ft) from the main entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 110cm.
• There is not a low level counter at the recommended height for wheelchair users.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is not staffed.
• There is hard flooring in the reception area.

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• Reception Seating Area View
  • There is not a seating area close to the reception point.

You are on Sales Desks (Abarth). Skip to the next section.

Sales Desks (Abarth)

• There are 2 sales desks, and the nearest one is approximately 14m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• The sales area has: tables which are accessible to wheelchair users and chairs with armrests.
• The following furniture is permanently fixed: all of the tables.
• The height of the desk(s) is 74cm.
• There is sufficient space to write or sign documents on the desk(s).
• All of the desks have clear space under them.

You are on Showroom (Jeep and Fiat). Skip to the next section.

Showroom (Jeep and Fiat)

• There is step-free access throughout the branch.
• The majority of walkways are over 150cm wide.
• There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
• Display cars within the showroom are rarely moved.
• Some cars are accessed by a slightly raised area.
• Signage is clearly presented/easy to read.
• There is hard flooring in the showroom.

You are on Customer Lounge (Services). Skip to the next section.

Customer Lounge (Services)

• There is a customer lounge 23m from the entrance.
• There is step-free access to the customer lounge.
• There is hard flooring and low pile carpet in this area.
• There is background noise here.
• There is a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The customer lounge has: sofas, armchairs and coffee tables.
• The distance between the floor and the lowest table is 31cm.
• The distance between the floor and the highest table is 42cm.
• The surface height of the lowest table is 33cm.
• The surface height of the highest table is 45cm.
• There is not sufficient space for a wheelchair user to use the seating area.
• The tables do not contrast visually with the floor.
• There is a self-service refreshment counter.
• Staff can bring food and/or drinks to customers.
• The height of the counter is 72cm.
• The counter does not have a clear knee recess.
• There is an entertainment or activity area for children.

You are on Toilet with Adaptations (Services - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Services - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located rear corner of the showroom, furthest from the main entrance.
  • This accessible toilet is approximately 36m (39yd 1ft) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 154cm x 192cm (5ft 1in x 6ft 4in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 76cm (2ft 6in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a cistern.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 99cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is high.
  • The lighting levels are good.
  • The contrast between the walls and floor is good.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 85cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 108cm (3ft 7in).
  • The contrast between the hand dryer and the wall is good.

You are on Standard Toilet(s) (Services). Skip to the next section.

Standard Toilet(s) (Services)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located rear corner of the showroom, furthest from the main entrance.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 37m from the main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 82cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
  • The accessible toilet is used also as a female toilet.

You are on Entrance (Parts and Service). Skip to the next section.

Entrance (Parts and Service)

• This information is for the entrance located at the side of the showroom.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does/do contrast visually with the immediate surroundings.
• There are double manual doors which open towards you.
• The width of the door opening is 71cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

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• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • There is a slope with a steep gradient and a width of at least 150cm.
  • The slope does not have handrails.

You are on Reception (Parts and Service). Skip to the next section.

Reception (Parts and Service)

• The reception point is located ahead from the parts entrance.
• The reception point is approximately 3m (3yd 10in) from the parts entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 100cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is no (or very little) background noise here.
• The counter is not staffed, but there is a bell for attention.
• There is hard flooring in the reception area.

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• Reception View
  • The bell to attract attention is positioned at the counter, 150cm from floor.
• Reception Seating Area View
  • There is not a seating area close to the reception point.