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Arnold Clark Southampton Click & Collect

Spicer's Hill, Rushington Roundabout, Totton, Southampton, SO40 9EB

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Southampton Click & Collect branch page on their website (opens in a new tab).
  • The branch has no magnifying glass and no signature guide.
  • Documents can be provided in the following alternative formats: Braille on request, large print on request and different languages on request.
  • There is not a hearing assistance system.
  • For contact details, opening times, and vehicle hire information at this branch, please click here to visit the Arnold Clark Car & Van Rental branch page on their website (opens in a new tab).

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Totton.
  • The dealership has its own car park.
  • Dealership Car Park View
    • The car park is located at the front of the branch.
    • The car park type is open air/surface.
    • Parking is free for all customers.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is 1 Blue Badge parking bay.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated Blue Badge parking bay are 240cm x 496cm and there are no other bays.
    • There is a hatched zone on one side only.
    • The hatched zone is at least 120cm.
    • The nearest designated bay is 9m from the main entrance.
    • Clearly marked/signposted parent and child parking bays are not available.
    • The car park surface is tarmac.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • Electric Vehicle Charging View
    • The electric vehicle charging point(s) is/are located to the side of the vehicular access.
    • There is/are 6 electric vehicle charging point(s).
    • The height range of the electric vehicle charging point controls/screen is 75cm to 130cm.
    • The height of the electric vehicle charging point nozzle slot is 110cm.

Rental Collection and Return

  • The vehicle collection point can be found to the right of the main entrance.
  • The route from the reception to the collection point is accessible to a wheelchair user without assistance.
  • The vehicle return point can be found to the right of the main entrance.
  • The route from the vehicle return point to the reception is accessible to a wheelchair user without assistance.

Entrance

  • This information is for the entrance located to the left of the building facing away from Spicers Hill.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There are double manual doors (with one door locked) which open towards you.
  • The width of the door opening is 75cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Reception (Welcome Desk)

  • The reception point is located straight ahead from the main entrance.
  • The reception point is approximately 3m (9ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 72cm.
  • The reception has patterned backgrounds which could adversely affect the ability of someone to lip read.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is no (or very little) background noise here.
  • The counter is staffed.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • There is hard flooring in the reception area.
  • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
  • Reception Seating Area View
    • There is a seating area close to the reception point.
    • Access to the seating area is unobstructed.
    • There are sofas available in the reception area.
    • There is sufficient space for a wheelchair user to use the seating area.

Sales Desks

  • There are 3 sales desks, and the nearest one is approximately 10m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: tables which are accessible to wheelchair users and chairs with armrests.
  • There are windows, TVs, glazed screens or mirrors at some desks which could adversely affect the ability of someone to lip read.
  • The lowest desk is 68cm high and the highest desk is 70cm high.
  • There is sufficient space to write or sign documents on the desk(s).
  • None of the desks have clear space under them.
  • Potential obstructions include; There is a wooden panel, which restricts the space under the desk.
  • The Click & Collect pick-up point desk is immediately to the right of the main entrance.

Customer Lounge

  • There is a customer lounge 9m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring in this area.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • There is no (or very little) background noise here.
  • There is a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: sofas and coffee tables.
  • The distance between the floor and the underside of the table is 40cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service coffee bar.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 96cm.
  • The counter does not have a clear knee recess.
  • There is a coffee machine and a television.
  • There is an entertainment or activity area for children.

Meeting Rooms

  • There is 1 meeting room.
  • The meeting room is located on the left, behind the reception desk.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • There is a single manual door which opens inwards and has a high colour contrast.
  • The width of the door opening is 90cm.
  • The desk is 72cm high, and it is not height adjustable.
  • Furniture cannot be moved to make sufficient space for a wheelchair user to turn within the room .
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are potential trip hazards within the room.
  • There are storage items, boxes etc., on the floor.
  • There is low pile carpet in the room.

Toilet with Adaptations (No Transfer Space)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located straight ahead from the main entrance.
    • This accessible toilet is approximately 7m (22ft) from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 94cm (3ft 1in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is low.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 149cm x 194cm (4ft 10in x 6ft 4in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is not a lateral transfer space.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The height of the toilet seat above floor level is 48cm (1ft 6in).
    • The toilet has a wall which acts as a backrest.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 75cm (2ft 5in).
    • The contrast between the toilet roll holder and the wall is low.
    • The lighting levels are moderate to good.
    • The contrast between the walls and floor is high.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and pedal bin disposal units.
    • There is not a/are not coat hook(s).
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 88cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 89cm (2ft 11in).
    • The contrast between the hand dryer and the wall is low.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 80cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located straight ahead from the main entrance.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 7m from the main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 87cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.
  • Toilet Facilities 2 View
    • The female toilet is located in the accessible toilet.