You are on Dealership Information. Skip to the next section.

Dealership Information

• For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Stafford Motorstore branch page on their website (opens in a new tab).
• The dealership has access to a live BSL interpreter via video call.
• The branch has no magnifying glass and no signature guide.
• Documents can be provided in the following alternative formats: large print on request and different languages on request.
• There is not a hearing assistance system.
• There is a wheelchair to borrow at the Welcome Desk.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is not a bus stop within approximately 150m of the branch.
• The nearest train station is Stafford.
• The dealership has its own car park.
• The car park is located at the front of the branch.
• The car park type is open air/surface.
• Parking is free for all customers.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 6 Blue Badge parking bays.
• Designated parking bays are clearly marked/signposted.
• The dimensions of the designated Blue Badge parking bay are 260cm x 505cm and all bays are the same size.
• There is a hatched zone on both sides but not to the rear.
• The hatched zone is less than 120cm.
• The nearest designated bay is 15m from the showroom entrance.
• Clearly marked/signposted parent and child parking bays are not available.
• There is additional parking for servicing and MOTs.
• The car park surface is block paving.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving and a lack of pedestrian walkways to cross the car park.

Collapse all Expand all

• Dealership Car Park View
  • Blue Badge bays are not used for storage of stock vehicles.

You are on Rental Collection and Return. Skip to the next section.

Rental Collection and Return

• The vehicle collection point can be found to the left end of the customer parking area.
• The route from the reception to the collection point is accessible to a wheelchair user with assistance.
• Assistance may be required due to dropped kerbs without tactile paving and slopes.
• The vehicle return point can be found to the left end of the customer parking area.
• The route from the vehicle return point to the reception is accessible to a wheelchair user with assistance.
• Assistance may be required due to dropped kerbs without tactile paving and slopes.

You are on Dealership Forecourt. Skip to the next section.

Dealership Forecourt

• The surfaces in the forecourt are even.
• There are not marked walkways in the forecourt to make routes safer for customers.
• There is not step-free access in the forecourt.
• There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
• There is not room for wheelchair users to manoeuvre between cars in the forecourt.
• Signage is clearly presented/easy to read.

You are on Step(s) (Forecourt Access). Skip to the next section.

Step(s) (Forecourt Access)

• There is a/are step(s) located between the customer parking and the forecourt.
• The step(s) is/are used to access the forecourt.
• There is/are 1 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 10cm.
• There is not a/are not handrail(s) at the step(s).

You are on Entrance (Showroom). Skip to the next section.

Entrance (Showroom)

• This information is for the entrance located at the front of the showroom.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There is a single automatic door which opens by sliding.
• The width of the door opening is 118cm.

Collapse all Expand all

• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • There is a slope with a steep gradient and a width of at least 150cm.
  • The slope does not have handrails.

You are on Reception (Welcome Desk). Skip to the next section.

Reception (Welcome Desk)

• The reception point is located ahead from the entrance.
• The reception point is approximately 9m (9yd 2ft) from the showroom entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 117cm.
• There is a low level counter at the recommended height for wheelchair users.
• The lowered section at the counter is 76cm high, with no clear knee recess beneath.
• For writing and signing documents, there is sufficient space at the counter and not sufficient space at the lowered counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

Collapse all Expand all

• Reception View
  • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.

You are on Showroom. Skip to the next section.

Showroom

• There is step-free access throughout the branch.
• The walkways are over 150cm wide.
• There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
• Display cars within the showroom are often moved.
• No cars are accessed by a small raised threshold.
• Signage is clearly presented/easy to read.
• There is hard flooring in the showroom.
• There is some flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

You are on Sales Desks. Skip to the next section.

Sales Desks

• There are more than 10 sales desks, and the nearest one is approximately 23m from the entrance.
• Clear signage for the desk(s) is not visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• The sales area has: tables which are accessible to wheelchair users, chairs with armrests and chairs without armrests.
• The following furniture is permanently fixed: all of the tables.
• The height of the desk(s) is 73cm.
• There is sufficient space to write or sign documents on the desk(s).
• All of the desks have clear space under them.

You are on Customer Lounge. Skip to the next section.

Customer Lounge

• There is a customer lounge 47m from the entrance.
• There is step-free access to the customer lounge.
• There is hard flooring in this area.
• There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
• There is background noise here.
• There is a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The following furniture is permanently fixed: some of the tables.
• The customer lounge has: armchairs, chairs with armrests, tables which are accessible to wheelchair users, coffee tables, chairs without armrests, high stools and sofas.
• The distance between the floor and the underside of the table is 71cm.
• The surface height of the lowest table is 30cm.
• The surface height of the highest table is 110cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do contrast visually with the floor.
• There is a self-service coffee bar.
• Staff can bring food and/or drinks to customers.
• The height of the counter is 97cm.
• The counter does not have a clear knee recess.
• There is a sink with lever type taps.
• The tap is 109cm high.
• There is a coffee machine.
• There is an entertainment or activity area for children.
• Refreshments are also provided from the Welcome Desk.

You are on Entrance (Car & Van Rental). Skip to the next section.

Entrance (Car & Van Rental)

• This information is for the entrance located at the front left of the building .
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There is a single automatic door which is permanently held open.
• The width of the door opening is 117cm.

Collapse all Expand all

• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • There is a slope with a steep gradient and a width of at least 150cm.
  • The slope does not have handrails.

You are on Reception (Car & Van Rental). Skip to the next section.

Reception (Car & Van Rental)

• The reception point is located ahead from the entrance.
• The reception point is approximately 9m (9yd 2ft) from the car & van rental entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 117cm.
• There is a low level counter at the recommended height for wheelchair users.
• The lowered section at the counter is 76cm high, with no clear knee recess beneath.
• For writing and signing documents, there is sufficient space at the counter and lowered counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

Collapse all Expand all

• Reception View
  • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.

You are on Reception (Service). Skip to the next section.

Reception (Service)

• The reception point is located ahead from the showroom entrance.
• The reception point is approximately 48m (52yd 1ft) from the entrance.
• Clear signage for the reception area/desk is not visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 75cm.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

Collapse all Expand all

• Reception View
  • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are chairs with armrests available in the reception area.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Reception (Handover Area). Skip to the next section.

Reception (Handover Area)

• The reception point is located ahead from the showroom entrance.
• The reception point is approximately 45m (49yd 8in) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 75cm.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

Collapse all Expand all

• Reception View
  • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are chairs with armrests available in the reception area.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Entrance (Innovation Centre - External Entrance). Skip to the next section.

Entrance (Innovation Centre - External Entrance)

• This information is for the entrance located to the front right of the showroom.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There are double automatic doors which open by sliding.
• The width of the door opening is 219cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Collapse all Expand all

• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • There is a slope with a steep gradient and a width of at least 150cm.
  • The slope does not have handrails.

You are on Entrance (Innovation Centre - Internal Entrance). Skip to the next section.

Entrance (Innovation Centre - Internal Entrance)

• This information is for the entrance located to the right of the showroom.
• The entrance area/door is clearly signed.
• There is step-free access at this entrance.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There are double manual doors which are permanently held open.
• The width of the door opening is 260cm.

You are on Reception (Innovation Centre). Skip to the next section.

Reception (Innovation Centre)

• The reception point is located ahead from the Innovation Centre external entrance.
• The reception point is approximately 4m (4yd 1ft) from the Innovation Centre external entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 112cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• There is hard flooring in the reception area.

Collapse all Expand all

• Reception View
  • There is some flooring in the reception area which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are sofas and coffee tables available in the reception area.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located ahead from the entrance, at the rear of the showroom.
  • This accessible toilet is approximately 80m (87yd 1ft) from the showroom entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 140cm x 189cm (4ft 7in x 6ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 73cm (2ft 5in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a backrest and a cistern.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 83cm (2ft 9in).
  • The contrast between the toilet roll holder and the wall is medium.
  • The lighting levels are moderate to good.
  • The contrast between the walls and floor is high.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 96cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 88cm (2ft 11in).
  • The contrast between the hand dryer and the wall is medium.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 102cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The female and male toilets are located ahead from the entrance, at the rear of the showroom.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 80m from the showroom entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is lever.
  • Lighting levels are good.

You are on Rental Collection and Return. Skip to the next section.

Rental Collection and Return

• View further information on collections and returns.