You are on Dealership Information. Skip to the next section.

Dealership Information

• For contact details, opening times, and services available in this branch, please click here to visit the Stirling Mazda / MG branch page on their website (opens in a new tab).
• The dealership has access to a live BSL interpreter via video call.
• The branch has no magnifying glass and no signature guide.
• Documents can be provided in the following alternative formats: large print and different languages on request.
• There is not a hearing assistance system.

You are on Public Transport and Parking (MG). Skip to the next section.

Public Transport and Parking (MG)

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Stirling.
• The dealership has its own car park.
• The car park is located at the front of the branch.
• The car park is located off Kerse Road.
• The car park type is open air/surface.
• Parking is free for all customers.
• Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 2 Blue Badge parking bays.
• The dimensions of the designated Blue Badge parking bay are 240cm x 440cm and all bays are the same size.
• There is no hatched zone.
• The nearest designated bay is 18m from the entrance.
• The car park surface is tarmac.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.

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• Dealership Car Park View
  • Blue Badge bays may used for storage of stock vehicles.

You are on Dealership Forecourt. Skip to the next section.

Dealership Forecourt

• The surfaces in the forecourt are uneven.
• There are not marked walkways in the forecourt to make routes safer for customers.
• There is not step-free access in the forecourt.
• There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
• There is not room for wheelchair users to manoeuvre between cars in the forecourt.
• Signage is clearly presented/easy to read.

You are on Entrance (MG). Skip to the next section.

Entrance (MG)

• This information is for the entrance located at the front of the building .
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There is a single automatic door which opens by sliding.
• The width of the door opening is 109cm.

You are on Reception (MG). Skip to the next section.

Reception (MG)

• The reception point is located to the right as you enter the building.
• The reception point is approximately 1m (3ft 3in) from the the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 114cm.
• There is not a low level counter at the recommended height for wheelchair users.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception View
  • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.

You are on Showroom (MG). Skip to the next section.

Showroom (MG)

• There is step-free access throughout the branch.
• The majority of walkways are over 150cm wide.
• There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
• Display cars within the showroom are rarely moved.
• No cars are accessed by a small raised threshold.
• Signage is clearly presented/easy to read.
• There is hard flooring in the showroom.
• There is some flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

You are on Sales Desks (MG). Skip to the next section.

Sales Desks (MG)

• There are 5 sales desks, and the nearest one is approximately 7m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• The sales area has: armchairs and tables which are accessible to wheelchair users.
• There are windows, TVs, glazed screens or mirrors at all desks which could adversely affect the ability of someone to lip read.
• The height of the desk(s) is 72cm.
• There is sufficient space to write or sign documents on the desk(s).
• Potential obstructions include; there is a wooden panel, which restricts the space under the desk.

You are on Customer Lounge (MG). Skip to the next section.

Customer Lounge (MG)

• There is a customer lounge 17m from the entrance.
• There is step-free access to the customer lounge.
• There is hard flooring in this area.
• There is flooring in this area which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is background noise here.
• There is not a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The customer lounge has: chairs without armrests and coffee tables.
• The surface height of the highest table is 44cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do contrast visually with the floor.
• There is a self-service coffee bar.
• Staff can bring food and/or drinks to customers.
• The height of the counter is 95cm.
• The counter does not have a clear knee recess.
• There is a coffee machine, a water dispenser and a television.
• There is not an entertainment or activity area for children.

You are on Toilet with Adaptations (MG - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (MG - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to your left as you enter the building, between the male and female toilets.
  • This accessible toilet is approximately 24m (26yd 9in) from the entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 83cm (2ft 9in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 135cm x 170cm (4ft 5in x 5ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 48cm (1ft 7in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is medium.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is medium.
  • The toilet has a cistern.
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 84cm (2ft 9in).
  • The contrast between the toilet roll holder and the wall is high.
  • The lighting levels are good.
  • The contrast between the walls and floor is medium.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 142cm from the floor.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
  • The wash basin tap type is lever mixer.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 125cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The height of the hand dryer is 108cm (3ft 7in).
  • The contrast between the hand dryer and the wall is high.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 94cm.

You are on Standard Toilet(s) (MG). Skip to the next section.

Standard Toilet(s) (MG)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located to your left as you enter the building.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 23m from the entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • The height of the wash basin(s) is 76cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The male toilet is located to your left as you enter the building.
  • There is step-free access to the toilet(s).
  • The standard toilet(s) is/are approximately 22m from the ehtrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • The height of the wash basin(s) is 73cm.
  • Lighting levels are good.

You are on Reception (Service and Parts - MG). Skip to the next section.

Reception (Service and Parts - MG)

• The reception point is located next to the customer lounge.
• The reception point is approximately 23m (25yd 6in) from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 72cm.
• There is not a low level counter at the recommended height for wheelchair users.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception Seating Area View
  • There is not a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are chairs without armrests available in the reception area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • When customers are being served there are seats facing each service point.

You are on Public Transport and Parking (Mazda). Skip to the next section.

Public Transport and Parking (Mazda)

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Stirling.
• The dealership has its own car park.
• The car park is located off Kerse Road.
• The car park type is open air/surface.
• Parking is free for all customers.
• Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 2 Blue Badge parking bays.
• Designated parking bays are clearly marked/signposted.
• The dimensions of the designated Blue Badge parking bay are 230cm x 500cm and all bays are the same size.
• There is a hatched zone on both sides but not to the rear.
• The hatched zone is at least 120cm.
• The nearest designated bay is 35m from the entrance.
• Clearly marked/signposted parent and child parking bays are not available.
• The car park surface is tarmac.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Potential obstacles between the Blue Badge parking and the entrance include dropped kerbs without tactile paving.

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• Dealership Car Park View
  • Blue Badge bays are not used for storage of stock vehicles.

You are on Dealership Forecourt (Mazda). Skip to the next section.

Dealership Forecourt (Mazda)

• The surfaces in the forecourt are uneven.
• There are some marked walkways in the forecourt to make routes safer for customers.
• There is not step-free access in the forecourt.
• There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
• There is not room for wheelchair users to manoeuvre between cars in the forecourt.
• Signage is clearly presented/easy to read.

You are on Entrance (Mazda). Skip to the next section.

Entrance (Mazda)

• This information is for the entrance located on the east side of building.
• The entrance area/door is not clearly signed.
• There is stepped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There is a single automatic door which open by sliding.
• The width of the door opening is 95cm.
• The second set of doors is a single automatic door which opens by sliding.
• The width of the door opening is 134cm.

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• Step(s) View
  • The step(s) is/are located at the front door .
  • There is 1 step, which is unmarked, with handrails on both sides.
  • Handrails are easy to grip and are at a recommended height.
  • The outer door frame has a 6cm step between the entrance floor and the forecourt ground.

You are on Reception (Mazda). Skip to the next section.

Reception (Mazda)

• The reception point is located in front of you as you enter the building.
• The reception point is approximately 17m (18yd 1ft) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 106cm.
• There is not a low level counter at the recommended height for wheelchair users.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception Seating Area View
  • There is not a seating area close to the reception point.

You are on Showroom (Mazda). Skip to the next section.

Showroom (Mazda)

• There is step-free access throughout the branch.
• The majority of walkways are over 150cm wide.
• There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
• Display cars within the showroom are rarely moved.
• No cars are accessed by a small raised threshold.
• Signage is clearly presented/easy to read.
• There is hard flooring in the showroom.

You are on Sales Desks (Mazda). Skip to the next section.

Sales Desks (Mazda)

• There are 6 sales desks, and the nearest one is approximately 6m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• The sales area has: chairs with armrests and tables which are accessible to wheelchair users.
• There are windows, TVs, glazed screens or mirrors at all desks which could adversely affect the ability of someone to lip read.
• The height of the desk(s) is 73cm.
• There is sufficient space to write or sign documents on the desk(s).
• None of the desks have clear space under them.
• Potential obstructions include; there is a wooden panel, which restricts the space under the desk.

You are on Customer Lounge (Mazda). Skip to the next section.

Customer Lounge (Mazda)

• There is a customer lounge 7m from the entrance.
• There is step-free access to the customer lounge.
• There is hard flooring in this area.
• There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
• There is background noise here.
• There is not a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The customer lounge has: sofas and coffee tables.
• The surface height of the highest table is 45cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do not contrast visually with the floor.
• There is a self-service coffee bar.
• Staff can bring food and/or drinks to customers.
• The height of the counter is 96cm.
• The counter does not have a clear knee recess.
• There is a coffee machine and a television.

You are on Toilet with Adaptations (Mazda - Male - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Mazda - Male - Right Hand Transfer)

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• Location and Access View
  • This accessible toilet is located on your left as you approach the reception desk.
  • This accessible toilet is approximately 17m (18yd 1ft) from the entrance.
  • There is step-free access into the accessible toilet.
  • This is a male toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 170cm x 200cm (5ft 7in x 6ft 7in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 95cm (3ft 1in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is no dropdown rail.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a backrest.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 87cm (2ft 10in).
  • The contrast between the toilet roll holder and the wall is low.
  • The lighting levels are good.
  • The contrast between the walls and floor is medium.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 155cm from the floor.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 114cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The height of the hand dryer is 107cm (3ft 6in).
  • The contrast between the hand dryer and the wall is low.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 75cm.

You are on Toilet with Adaptations (Mazda - Female - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Mazda - Female - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on your left as you approach the reception desk.
  • This accessible toilet is approximately 15m (16yd 1ft) from the entrance.
  • There is step-free access into the accessible toilet.
  • This is a female toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 89cm (2ft 11in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 178cm x 210cm (5ft 10in x 6ft 11in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 110cm (3ft 7in).
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is no dropdown rail.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a backrest.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 85cm (2ft 9in).
  • The contrast between the toilet roll holder and the wall is low.
  • The lighting levels are good.
  • The contrast between the walls and floor is medium.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 155cm from the floor.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 112cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The height of the hand dryer is 115cm (3ft 9in).
  • The contrast between the hand dryer and the wall is low.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 75cm.

You are on Reception (Service and Parts - Mazda). Skip to the next section.

Reception (Service and Parts - Mazda)

• The reception point is located next to the Reception.
• The reception point is approximately 14m (15yd 11in) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 74cm.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception Seating Area View
  • There is not a seating area close to the reception point.
  • Although there is not a waiting area with seats for this section, when customers are being served there are seats facing each service point.