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Arnold Clark Stirling Vauxhall

117-125 Glasgow Road, Stirling, FK7 0PG

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Access Guide

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Dealership Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Stirling Vauxhall branch page on their website (opens in a new tab).
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has no magnifying glass and no signature guide.
  • Documents can be provided in the following alternative formats: large print.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Stirling.
  • The dealership has its own car park.
  • The car park is located off Glasgow Road.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 2 Blue Badge parking bays.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are 230cm x 490cm and all bays are the same size.
  • There is a hatched zone on one side only.
  • The hatched zone is less than 120cm.
  • The nearest designated bay is 10m from the the Service and Parts entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • There is additional parking for servicing and MOTs.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Dealership Car Park View
    • Blue Badge bays may used for storage of stock vehicles.
  • Electric Vehicle Charging View
    • The electric vehicle charging point(s) is/are located at the rear of the Service and Parts building.
    • There is/are 4 electric vehicle charging point(s).
    • The height range of the electric vehicle charging point controls/screen is 112cm to 185cm.
    • The height range of the electric vehicle charging point nozzle slot is 90cm to 135cm.

Dealership Forecourt

  • The surfaces in the forecourt are even.
  • There are not marked walkways in the forecourt to make routes safer for customers.
  • There is step-free access in the forecourt.
  • There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
  • There is room for wheelchair users to manoeuvre between most of the cars in the forecourt.
  • Signage is clearly presented/easy to read.

Entrance (Sales)

  • This information is for the entrance located on the north side of the sales building.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with the immediate surroundings.
  • There are double manual doors (with one door locked) which open away from you.
  • The width of the door opening is 82cm.
  • Step(s) View
    • The step(s) is/are located to your left as you face the Sales department entrance.
    • There are 4 steps, which are unmarked, with a handrail on the right.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • Handrails are not easy to grip and are at a recommended height.
    • Handrails cover the length of the flight of stairs and extend beyond the first and last step.

Reception (Sales)

  • The reception point is located to your left as you enter the sales department.
  • The reception point is approximately 5m (5yd 1ft) from the sales entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 110cm.
  • There is a low level counter at the recommended height for wheelchair users.
  • The lowered section at the counter is 76cm high, with no clear knee recess beneath.
  • For writing and signing documents, there is sufficient space at the counter and lowered counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.

Showroom

  • There is step-free access throughout the branch.
  • The walkways are over 150cm wide.
  • There is room for wheelchair users to manoeuvre between cars in the showroom.
  • Display cars within the showroom are rarely moved.
  • Some cars are accessed by a small raised threshold.
  • Signage is clearly presented/easy to read.
  • There is hard flooring in the showroom.

Sales Desks

  • There are 8 sales desks, and the nearest one is approximately 12m from the entrance.
  • The desk(s) is/are is clearly visible from the entrance.
  • There is step-free access to the desk(s).
  • There is a clear unobstructed route to the desk(s).
  • The sales area has: tables which are accessible to wheelchair users and armchairs.
  • The height of the desk(s) is 75cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • All of the desks have clear space under them.

Customer Lounge (Sales)

  • There is a customer lounge 6m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring in this area.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: tables which are accessible to wheelchair users, coffee tables and chairs without armrests.
  • The surface height of the highest table is 43cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service coffee bar.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 100cm.
  • The counter does not have a clear knee recess.
  • There is a coffee machine and a television.
  • There is not an entertainment or activity area for children.

Entrance (Service and Parts)

  • This information is for the entrance located at the front of the Service and Parts department.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There are double manual doors (with one door locked) which open away from you.
  • The width of the door opening is 66cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • There is a slope with a steep gradient and a width between 75cm and 150cm.
    • The slope has a handrail on the right.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to your right as you face the Service and Parts entrance.
    • There is 1 step, which are unmarked, with no handrails.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The depth of the step(s) is/are between 30cm and 45cm.

Reception (Service and Parts)

  • The reception point is located in front of the entrance.
  • The reception point is approximately 6m (6yd 1ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 110cm.
  • There is a low level counter at the recommended height for wheelchair users.
  • The lowered section at the counter is 76cm high, with a clear knee recess beneath.
  • The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • For writing and signing documents, there is sufficient space at the counter and lowered counter.
  • There is background noise here.
  • The counter is staffed.
  • There is hard flooring in the reception area.
  • Reception Seating Area View
    • There is a seating area close to the reception point.
    • Access to the seating area is obstructed.
    • There are chairs without armrests available in the reception area.
    • There is sufficient space for a wheelchair user to use the seating area.
    • The seating for Reception consist of two high chairs without arm rests.

Customer Lounge (Service and Parts)

  • There is a customer lounge 15m from the entrance.
  • There is step-free access to the customer lounge.
  • There is hard flooring in this area.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • There is background noise here.
  • There is not a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: tables which are accessible to wheelchair users, chairs with armrests and chairs without armrests.
  • The distance between the floor and the underside of the table is 73cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do not contrast visually with the floor.
  • There is a self-service coffee bar.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 101cm.
  • The counter does not have a clear knee recess.
  • There is a coffee machine.
  • There is not an entertainment or activity area for children.

Toilet with Adaptations (Service and Parts - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located within the Service and Parts building next to the reception desk.
    • This accessible toilet is approximately 13m (14yd 8in) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 78cm (2ft 7in).
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 160cm x 200cm (5ft 3in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm (2ft 11in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • The toilet has a backrest and a cistern.
    • There is a lid attached to the toilet seat.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 92cm (3ft).
    • The contrast between the toilet roll holder and the wall is low.
    • The height of the light switch/pull cord is 135cm from floor level.
    • The lighting levels are good.
    • The contrast between the walls and floor is low.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary, nappy/incontinence items bin, general waste (with lid) and general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 97cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 90cm (2ft 11in).
    • The contrast between the hand dryer and the wall is high.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 89cm.

Standard Toilet(s) (Service and Parts)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located to your right as you enter the building, at the far end of the building.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 25m from the the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 78cm.
    • The wash basin(s) tap type is twist/turn.
  • Toilet Facilities 2 View
    • The female toilet is located to your right as you enter the building, at the far end of the building.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 25m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 78cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are good.