You are on Dealership Information. Skip to the next section.

Dealership Information

• For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Stirling Volvo / Used Car Centre branch page on their website (opens in a new tab).
• For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Stirling Rental and Returns branch page on their website (opens in a new tab).
• The dealership has access to a live BSL interpreter via video call.
• The branch has a magnifying glass and no signature guide.
• Documents can be provided in the following alternative formats: Braille on request, large print and Makaton on request.
• There is not a hearing assistance system.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Stirling.
• The dealership has its own car park.
• The car park is located at the front of the branch.
• The car park type is open air/surface.
• Parking is free for all customers.
• Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There is 1 Blue Badge parking bay.
• Designated parking bays are clearly marked/signposted.
• The dimensions of the designated Blue Badge parking bay are 290cm x 465cm and there are no other bays.
• There is a hatched zone on both sides and to the rear.
• The hatched zone is less than 120cm.
• The nearest designated bay is 16m from the entrance.
• Clearly marked/signposted parent and child parking bays are not available.
• The car park surface is tarmac.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.

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• Dealership Car Park View
  • Blue Badge bays are not used for storage of stock vehicles.
• Electric Vehicle Charging View
  • The electric vehicle charging point(s) is/are located in the car park at the front of the building, and two locations at the side of the building.
  • There is/are 6 electric vehicle charging point(s).
  • The height range of the electric vehicle charging point controls/screen is 126cm to 130cm.
  • The height range of the electric vehicle charging point nozzle slot is 100cm to 120cm.

You are on Dealership Forecourt. Skip to the next section.

Dealership Forecourt

• The surfaces in the forecourt are even.
• There are marked walkways in the forecourt to make routes safer for customers.
• There is step-free access in the forecourt.
• There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
• There is room for wheelchair users to manoeuvre between most of the cars in the forecourt.
• Signage is clearly presented/easy to read.

You are on Entrance. Skip to the next section.

Entrance

• This information is for the entrance located at the front of the building.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There is a single automatic door which open by sliding.
• The width of the door opening is 103cm.

You are on Reception (Main). Skip to the next section.

Reception (Main)

• The reception point is located in front of the entrance.
• The reception point is approximately 9m (9yd 2ft) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 98cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception View
  • Customer seeking Parts are requested to attend this Reception and to explain their needs. The staff at Reception will take their details, and then direct the customer to the waiting area before contacting the appropriate department.
• Reception Seating Area View
  • There is not a seating area close to the reception point.

You are on Showroom. Skip to the next section.

Showroom

• There is step-free access throughout the branch.
• The majority of walkways are over 150cm wide.
• There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
• Display cars within the showroom are rarely moved.
• No cars are accessed by a small raised threshold.
• Signage is clearly presented/easy to read.
• There is hard flooring in the showroom.

You are on Sales Desks. Skip to the next section.

Sales Desks

• There are 4 sales desks, and the nearest one is approximately 11m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• The sales area has: tables which are accessible to wheelchair users and chairs without armrests.
• There are windows, TVs, glazed screens or mirrors at all desks which could adversely affect the ability of someone to lip read.
• The height of the desk(s) is 74cm.
• There is sufficient space to write or sign documents on the desk(s).
• All of the desks have clear space under them.

You are on Customer Lounge (Sales). Skip to the next section.

Customer Lounge (Sales)

• There is a customer lounge 10m from the entrance.
• There is step-free access to the customer lounge.
• There is hard flooring in this area.
• There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
• There is background noise here.
• There is not a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The customer lounge has: high stools.
• The distance between the floor and the underside of the table is 90cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do contrast visually with the floor.
• There is a self-service coffee bar.
• Staff can bring food and/or drinks to customers.
• There is a coffee machine.
• There is not an entertainment or activity area for children.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

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• Location and Access View
  • This accessible toilet is located to the right of the customer lounge, as you enter the building, through the door with the toilet signs and to your right is the accessible toilet.
  • This accessible toilet is approximately 30m (32yd 2ft) from the entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is low.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is medium.
  • The door does not have a horizontal grab rail.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 170cm x 360cm (5ft 7in x 11ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 102cm (3ft 4in).
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a backrest.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 80cm (2ft 7in).
  • The contrast between the toilet roll holder and the wall is low.
  • The contrast between the walls and floor is high.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 170cm from the floor.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 92cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 92cm (3ft).
  • The contrast between the hand dryer and the wall is low.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 91cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located to the right of the customer lounge, as you enter the building, through the door with the toilet signs and to your right is the female toilet..
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 28m from the entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The male toilet is located to the right of the customer lounge, as you enter the building, through the door with the toilet signs and to your right is the male toilet.
  • There is step-free access to the toilet(s).
  • The standard toilet(s) is/are approximately 29m from the entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is pictorial signage on or near the toilet door.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.

You are on Rental Collection and Return. Skip to the next section.

Rental Collection and Return

• The vehicle collection point can be found on the east side of the building.
• The route from the reception to the collection point is accessible to a wheelchair user with assistance.
• Assistance may be required due to slopes.
• The vehicle return point can be found on the opposite of the road from the Rental building.
• The route from the vehicle return point to the reception is accessible to a wheelchair user with assistance.
• Assistance may be required due to slopes.
• View further information on collections and returns.

You are on Entrance (Rentals). Skip to the next section.

Entrance (Rentals)

• This information is for the entrance located on the east side of the building.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There are double manual doors which open away from you.
• The width of the door opening is 143cm.
• The second set of doors are double manual doors which open towards you.
• The width of the door opening is 143cm.

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• Entrance View
  • Between the pickup point and the entrance is a roadway, to cross this is a sloped traffic calming slope, which is at the same level as the pavement in front of the entrance to the Arnold Clark Rental Reception.
• Ramp/Slope View
  • The ramp/slope is located at either side of the traffic calming walkway.
  • A width between 75cm and 150cm and There is a slope with a steep gradient.
  • The slope does not have handrails.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

You are on Reception (Rental). Skip to the next section.

Reception (Rental)

• The reception point is located to your right as you enter the building.
• The reception point is approximately 7m (7yd 1ft) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 73cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise which varies, depending on the time of day.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are sofas, armchairs and coffee tables available in the reception area.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Customer Lounge (Rentals). Skip to the next section.

Customer Lounge (Rentals)

• There is a customer lounge 9m from the entrance.
• There is step-free access to the customer lounge.
• There is hard flooring in this area.
• There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
• There is background noise which varies, depending on the time of day.
• There is space for an assistance dog to rest within the lounge.
• The customer lounge has: armchairs, coffee tables and sofas.
• The surface height of the highest table is 45cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do contrast visually with the floor.
• Staff can bring food and/or drinks to customers.
• The height of the counter is 90cm.
• There is a coffee machine, a water dispenser and a television.

You are on Toilet with Adaptations (Rental - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Rental - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to your left as you enter the building.
  • This accessible toilet is approximately 17m (18yd 1ft) from the entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 75cm (2ft 6in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 140cm x 250cm (4ft 7in x 8ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 68cm (2ft 3in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is not a/are not wall-mounted grab rail(s) available.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The height of the toilet seat above floor level is 41cm (1ft 4in).
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The toilet seat colour contrast is low.
  • There is not a toilet roll holder.
  • The lighting levels are good.
  • The contrast between the walls and floor is low.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is twist/turn.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 127cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The height of the hand dryer is 114cm (3ft 9in).
  • The contrast between the hand dryer and the wall is high.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The height of the baby change table is 96cm.
• Comments View
  • The baby changing unit is a portable table with some storage space.

You are on Reception (Service). Skip to the next section.

Reception (Service)

• The reception point is located to your left as you enter the building.
• The reception point is approximately 90m (98yd 1ft) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 110cm.
• There is not a low level counter at the recommended height for wheelchair users.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception View
  • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are coffee tables, a mixture of chairs with and without armrests and sofas available in the reception area.
  • There is sufficient space for a wheelchair user to use the seating area.