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Arnold Clark Stoke-on-Trent Motorstore - Servicing & Repairs

Brymbo Road, Lymedale Park, Stoke-on-Trent, ST5 9HX

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Access Guide

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Dealership Information (Servicing & Repairs)

  • For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Stoke-on-Trent Motorstore branch page on their website (opens in a new tab).
  • The dealership has access to a live BSL interpreter via video call.
  • The branch has no magnifying glass and no signature guide.
  • Documents can be provided in the following alternative formats: large print on request.
  • There is not a hearing assistance system.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Longport.
  • The dealership has its own car park.
  • The car park is located to the side of the branch.
  • The car park type is open air/surface.
  • Parking is free for all customers.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 4 Blue Badge parking bays.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated Blue Badge parking bay are 287cm x 475cm and bays vary in size.
  • There is a hatched zone on both sides but not to the rear.
  • The hatched zone is less than 120cm.
  • The nearest designated bay is 8m from the entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The car park surface is tarmac.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Potential obstacles between the Blue Badge parking and the entrance include level changes with no dropped kerbs.

Approach (From Brymbo Road)

  • The surface of the approach is tarmac.
  • A width of at least 150cm and There is a slope with a steep gradient on approach.
  • The slope does not have handrails.
  • There is a level landing at the top of the ramp/slope.
  • The approach from the footpath on Brymbo Road is via the access road to the branch.
    There are dropped kerbs with tactile paving from both directions.

Entrance

  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • There is a single manual door which opens away from you.
  • The width of the door opening is 100cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • There is a slope with a steep gradient and a width between 75cm and 150cm.
    • The slope does not have handrails.

Reception (Servicing and Repairs)

  • The reception point is located ahead from the entrance.
  • The reception point is approximately 5m (5yd 1ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is a clear unobstructed route to the reception point.
  • There is step-free access to this reception.
  • The height of the reception counter is 73cm.
  • The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
  • For writing and signing documents, there is sufficient space at the counter.
  • There is background noise here.
  • The counter is staffed.
  • There is low pile carpet in the reception area.

Customer Lounge

  • There is a customer lounge 3m from the entrance.
  • There is step-free access to the customer lounge.
  • There is low pile carpet in this area.
  • There is background noise here.
  • There is a red flashing fire alarm beacon within the lounge.
  • There is space for an assistance dog to rest within the lounge.
  • The customer lounge has: chairs with armrests, tables which are accessible to wheelchair users and sofas.
  • The distance between the floor and the underside of the table is 72cm.
  • There is sufficient space for a wheelchair user to use the seating area.
  • The tables do contrast visually with the floor.
  • There is a self-service coffee bar.
  • Staff can bring food and/or drinks to customers.
  • The height of the counter is 96cm.
  • The counter does not have a clear knee recess.
  • There is a coffee machine, a water dispenser and a television.
  • There is not an entertainment or activity area for children.

Toilet with Adaptations (No Transfer Space)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the right from the entrance.
    • This accessible toilet is approximately 9m (9yd 2ft) from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 87cm (2ft 10in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 142cm x 215cm (4ft 8in x 7ft 1in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is not a lateral transfer space.
    • There is a spatula type lever flush.
    • There is a dropdown rail.
    • The contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • The contrast between the wall-mounted grab rail(s) and wall is low.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a cistern.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 76cm (2ft 6in).
    • The contrast between the toilet roll holder and the wall is medium.
    • The height of the light switch/pull cord is 137cm from floor level.
    • The lighting levels are moderate to good.
    • The contrast between the walls and floor is high.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 177cm from the floor.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is lever mixer.
    • There is not a wall fixed soap dispenser.
    • There is a handheld soap dispenser available.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The contrast between the towel dispenser and the wall is low.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 108cm (3ft 7in).
    • The contrast between the hand dryer and the wall is low.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 84cm.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located in the main showroom area.