You are on Dealership Information. Skip to the next section.

Dealership Information

• For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Wirral Renault/Dacia branch page on their website (opens in a new tab).
• The dealership has access to a live BSL interpreter via video call.
• The branch has no magnifying glass and no signature guide.
• Documents can be provided in the following alternative formats: Braille on request and large print on request.
• There is not a hearing assistance system.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Upton.
• The nearest Metro station is Rock Ferry.
• The dealership has its own car park.
• The car park is located at the front of the branch.
• The car park type is open air/surface.
• Parking is free for all customers.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 2 Blue Badge parking bays.
• Designated parking bays are clearly marked/signposted.
• The dimensions of the designated Blue Badge parking bay are 230cm x 446cm and all bays are the same size.
• There is a hatched zone on one side only.
• The hatched zone is at least 120cm.
• The nearest designated bay is 5m from the Dacia entrance.
• Clearly marked/signposted parent and child parking bays are not available.
• The car park surface is tarmac.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Potential obstacles between the Blue Badge parking and the entrance include level changes with no dropped kerbs and a lack of pedestrian walkways to cross the car park.

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• Dealership Car Park View
  • Blue Badge bays may used for storage of stock vehicles.

You are on Dealership Forecourt. Skip to the next section.

Dealership Forecourt

• The surfaces in the forecourt are even.
• There are not marked walkways in the forecourt to make routes safer for customers.
• There is step-free access in the forecourt.
• There is room for wheelchairs users to manoeuvre around the cars in the forecourt.
• There is not room for wheelchair users to manoeuvre between cars in the forecourt.
• Signage is clearly presented/easy to read.

You are on Entrance (Dacia). Skip to the next section.

Entrance (Dacia)

• This information is for the entrance located at the front right of the building.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There are double automatic doors which open by sliding.
• The width of the door opening is 117cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

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• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • There is a ramp with a slight gradient and a width of at least 150cm.
  • The ramp does not have handrails.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

You are on Reception (Welcome Desk). Skip to the next section.

Reception (Welcome Desk)

• The reception point is located ahead as you enter via the Dacia entrance.
• The reception point is approximately 5m (5yd 1ft) from the Dacia entrance.
• The reception area/desk is clearly visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 76cm.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter.
• There is background noise here.
• The counter is staffed.
• There is hard flooring in the reception area.

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• Reception View
  • There is flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.

You are on Reception (Parts). Skip to the next section.

Reception (Parts)

• The reception point is located at the rear left of the Dacia showroom.
• The reception point is approximately 10m (10yd 2ft) from the Dacia entrance.
• Clear signage for the reception area/desk is visible from the entrance.
• There is a clear unobstructed route to the reception point.
• There is step-free access to this reception.
• The height of the reception counter is 108cm.
• There is a low level counter at the recommended height for wheelchair users.
• The lowered section at the counter is 85cm high, with no clear knee recess beneath.
• The reception has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• For writing and signing documents, there is sufficient space at the counter and lowered counter.
• There is background noise here.
• The counter is not staffed, but there is a bell for attention.
• There is hard flooring and low pile carpet in the reception area.

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• Reception View
  • There is some flooring in the reception area which is shiny and could cause issues with glare or look slippery to some people.
• Reception Seating Area View
  • There is not a seating area close to the reception point.

You are on Showroom (Dacia). Skip to the next section.

Showroom (Dacia)

• There is step-free access throughout the branch.
• The majority of walkways are over 150cm wide.
• There is room for wheelchair users to manoeuvre between most of the cars in the showroom.
• Display cars within the showroom are often moved.
• No cars are accessed by a slightly raised area.
• Signage is clearly presented/easy to read.
• There is hard flooring in the showroom.
• There is flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

You are on Sales Desks (Dacia). Skip to the next section.

Sales Desks (Dacia)

• There are 2 sales desks, and the nearest one is approximately 2m from the entrance.
• The desk(s) is/are is clearly visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• The sales area has: tables which are accessible to wheelchair users and chairs without armrests.
• The following furniture is permanently fixed: all of the tables.
• There are windows, TVs, glazed screens or mirrors at all desks which could adversely affect the ability of someone to lip read.
• The height of the desk(s) is 76cm.
• There is sufficient space to write or sign documents on the desk(s).
• All of the desks have clear space under them.

You are on Customer Lounge (Dacia). Skip to the next section.

Customer Lounge (Dacia)

• There is a customer lounge 5m from the entrance.
• There is step-free access to the customer lounge.
• The width of the door opening is 169cm (5ft 7in).
• There is hard flooring and low pile carpet in this area.
• There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
• There is background noise here.
• There is not a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The following furniture is permanently fixed: some of the chairs.
• The customer lounge has: tables which are accessible to wheelchair users, chairs without armrests and bench seats.
• The distance between the floor and the underside of the table is 71cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do contrast visually with the floor.
• There is a self-service coffee bar.
• Staff can bring food and/or drinks to customers.
• The height of the counter is 106cm.
• The counter does not have a clear knee recess.
• There is a coffee machine, a water dispenser and a television.
• There is not an entertainment or activity area for children.

You are on Toilet with Adaptations (Dacia - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Dacia - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located at the rear of the Dacia customer lounge.
  • This accessible toilet is approximately 15m (16yd 1ft) from the Dacia entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is medium.
  • The door does not have a horizontal grab rail.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 230cm x 155cm (7ft 7in x 5ft 1in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 86cm (2ft 10in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail, however it is not on the transfer side.
  • The contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • The toilet has a backrest.
  • There is a lid attached to the toilet seat.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 76cm (2ft 6in).
  • The contrast between the toilet roll holder and the wall is low.
  • The height of the light switch/pull cord is 142cm from floor level.
  • The lighting levels are good.
  • The contrast between the walls and floor is low.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 81cm (2ft 8in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 146cm (4ft 9in).
  • The contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 99cm.
• Comments View
  • The toilet with adaptations is also used as the female standard toilet.

You are on Standard Toilet(s) (Dacia). Skip to the next section.

Standard Toilet(s) (Dacia)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located at the rear of the customer lounge in the Dacia showroom.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the Dacia entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 82cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are good.

You are on Entrance (Internal - Dacia to Renault). Skip to the next section.

Entrance (Internal - Dacia to Renault)

• This information is for the entrance located at the left of the Dacia showroom.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• The entrance door(s) does not/do not contrast visually with the immediate surroundings.
• There is a single manual door which opens both ways.
• The width of the door opening is 91cm.

You are on Showroom (Renault). Skip to the next section.

Showroom (Renault)

• There is step-free access throughout the branch.
• The majority of walkways are over 150cm wide.
• There is room for wheelchair users to manoeuvre between cars in the showroom.
• Display cars within the showroom are often moved.
• No cars are accessed by a slightly raised area.
• Signage is clearly presented/easy to read.
• There is hard flooring in the showroom.
• There is flooring in the showroom which is shiny and could cause issues with glare or look slippery to some people.

You are on Sales Desks (Renault). Skip to the next section.

Sales Desks (Renault)

• There are 4 sales desks, and the nearest one is approximately 25m from the entrance.
• Clear signage for the desk(s) is not visible from the entrance.
• There is step-free access to the desk(s).
• There is a clear unobstructed route to the desk(s).
• The sales area has: tables which are accessible to wheelchair users and chairs without armrests.
• The following furniture is permanently fixed: all of the tables.
• There are patterned backgrounds at some desks, windows, TVs and glazed screens or mirrors at some desks which could adversely affect the ability of someone to lip read.
• The height of the desk(s) is 71cm.
• There is sufficient space to write or sign documents on the desk(s).
• All of the desks have clear space under them.

You are on Customer Lounge (Renault). Skip to the next section.

Customer Lounge (Renault)

• There is a customer lounge 30m from the entrance.
• There is step-free access to the customer lounge.
• There is a small raised threshold in this area.
• There is hard flooring and low pile carpet in this area.
• There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
• There is background noise here.
• There is not a red flashing fire alarm beacon within the lounge.
• There is space for an assistance dog to rest within the lounge.
• The customer lounge has: chairs with armrests and coffee tables.
• The surface height of the lowest table is 45cm.
• There is sufficient space for a wheelchair user to use the seating area.
• The tables do contrast visually with the floor.
• There is a self-service coffee bar.
• Staff can bring food and/or drinks to customers.
• The height of the counter is 90cm.
• The counter does not have a clear knee recess.
• There is a coffee machine, a water dispenser and a television.
• There is not an entertainment or activity area for children.

You are on Toilet with Adaptations (Renault - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Renault - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located at the rear left of the Renault showroom.
  • This accessible toilet is approximately 25m (27yd 1ft) from the Dacia entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 230cm x 147cm (7ft 7in x 4ft 10in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 68cm (2ft 3in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • The toilet has a backrest.
  • There is a lid attached to the toilet seat.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 84cm (2ft 9in).
  • The contrast between the toilet roll holder and the wall is low.
  • The height of the light switch/pull cord is 145cm from floor level.
  • The lighting levels are low to moderate.
  • The contrast between the walls and floor is low.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 149cm from the floor.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 81cm (2ft 8in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 141cm (4ft 8in).
  • The contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 92cm.
• Comments View
  • The toilet with adaptations is also used as the female standard toilet.

You are on Standard Toilet(s) (Renault). Skip to the next section.

Standard Toilet(s) (Renault)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located on the rear right of the Renault showroom.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 25m from the Dacia entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are good.