Access Guide
Dealership Information
- For contact details, opening times, and services available in this branch, please click here to visit the Arnold Clark Wolverhampton Service Centre branch page on their website (opens in a new tab).
- The dealership has access to a live BSL interpreter via video call.
- Documents can be provided in the following alternative formats: large print on request and Braille on request.
- There is not a hearing assistance system.
Public Transport and Parking
- There is not a bus stop within approximately 150m of the branch.
- The nearest train station is Wolverhampton.
- The dealership has its own car park.
- The car park is located at the front of the branch.
- The car park type is open air/surface.
- Parking is free for all customers.
- There are 7 Blue Badge parking bays.
- The dimensions of the designated Blue Badge parking bay are 230cm x 470cm and bays vary in size.
- There is a hatched zone on both sides but not to the rear.
- The nearest designated bay is 26m from the the entrance.
- The car park surface is tarmac.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
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Dealership Car Park
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- Blue Badge bays may used for storage of stock vehicles.
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Electric Vehicle Charging
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- The electric vehicle charging point(s) is/are located to the right of the entrance.
- There is/are 1 electric vehicle charging point(s).
- The height range of the electric vehicle charging point controls/screen is 140cm to 156cm.
- The height of the electric vehicle charging point nozzle slot is 100cm.
Approach
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Approach
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- The surface of the approach is tarmac and block paving.
- The approach surface is uneven in places.
- There is a/are fixed bollard(s) on the approach.
- The minimum width between the bollards/wall is 140cm.
- The height of the bollard(s) is 90cm.
- The bollards contrast visually with the paving.
- The bollards range between 87 and 90cm in height.
- There is step-free access on the approach.
Entrance
- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with the immediate surroundings.
- There is a single automatic door which opens by sliding.
- The width of the door opening is 129cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Reception
- The reception point is located directly in front of the doors.
- The reception point is approximately 5m (5yd 1ft) from the entrance.
- The reception area/desk is clearly visible from the entrance.
- There is a clear unobstructed route to the reception point.
- There is step-free access to this reception.
- The height of the reception counter is 73cm.
- For writing and signing documents, there is sufficient space at the counter.
- The counter does not have a hearing assistance system.
- There is background noise here.
- The counter is staffed.
- There is low pile carpet in the reception area.
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Reception Seating Area
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- There is sufficient space for a wheelchair user to use the seating area.
Customer Lounge
- There is a customer lounge 10m from the entrance.
- There is step-free access to the customer lounge.
- There is low pile carpet in this area.
- There is background noise here.
- There is space for an assistance dog to rest within the lounge.
- The customer lounge has: tables which are accessible to wheelchair users, chairs with armrests, sofas, armchairs and coffee tables.
- The distance between the floor and the underside of the table is 36cm.
- The surface height of the lowest table is 43cm.
- There is sufficient space for a wheelchair user to use the seating area.
- The tables do contrast visually with the floor.
- There is a self-service coffee bar.
- Staff can bring food and/or drinks to customers.
- The height of the counter is 97cm.
- There is a coffee machine and a television.
- The coffee tables in the customer lounge are glass-topped which, could be an issue for the visually impaired.
Toilet with Adaptations (Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to the far left in the customer lounge.
- This accessible toilet is approximately 12m (13yd 4in) from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 87cm (2ft 10in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is low.
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Dimensions and Features
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- The dimensions of the accessible toilet are 130cm x 225cm (4ft 3in x 7ft 5in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 66cm (2ft 2in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is a vertical wall-mounted grab rail on the transfer side.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet has a backrest.
- The toilet seat colour contrast is low.
- There is not a toilet roll holder.
- The contrast between the walls and floor is high.
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Additional Fixtures and Fittings
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- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
- There is not a mirror.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is not a wall fixed soap dispenser.
- There is a handheld soap dispenser available.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is low.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 75cm.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located to the right of the reception desk.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 8m from the entrance.
- The colour contrast between the external toilet door(s) and wall(s) is low.
- There is pictorial signage on or near the toilet door.
- The height of the wash basin(s) is 79cm.
- Lighting levels are moderate to good.