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The new name for DisabledGo

AccessAble is Go!

From today disabled people, carers or anyone needing to find out more about accessibility can check out 10,000s of Detailed Accessibility Guides on and the AccessAble App.

We’ve been working for over a year to develop the new AccessAble brand, website and App, involving our user community every step of the way. We’ve worked hard to make sure we build on the success of DisabledGo and improve the things you’ve said are important.

The website has been completely rebuilt, the search is faster and easier to use and there is inspirational content so you can find new places to explore. The Accessibility Guides themselves are simpler to use and more clearly laid out. If you are after the detail you can navigate to it easily through a side menu or if you would prefer just the key information and photos you can use an ‘easy read’ toggle. The whole website looks totally different with many more photos, videos and icons.

A major part of the development has been working with users of screen readers and assistive technology to make sure the website and App meet the broadest range of accessibility requirements possible.


Another development is our new Accessibility Symbols. We have gone from using 19 symbols to 32 symbols, which will enable anyone using the website or App to filter their results by the access requirements that are important to them. Our users have been really involved in telling us what new symbols we should include. We’ve looked to add more symbols relating to hidden impairments, including those that may be helpful for people with autism, visual impairments and learning disabilities. The symbols can also be used to filter by facilities like Changing Places, accessible toilets, Safe Places, hoists and accessible fitting rooms.

Speaking about the development, AccessAble’s  Executive Director, Anna Nelson said,

"AccessAble exists is to provide detailed information to venues throughout the UK and Ireland, so that disabled people, carers and anyone who needs to know more about accessibility can find out if a place will be right for them. We are passionate about delivering our social mission and helping more of the c.20m people who have accessibility requirements. We believe our new website, App and name is key to achieving that. I would like to sincerely thank NHS Property Services, our partners and users for all their help and support"

NHS Property Services and their service partner Mitie have provided funding to support the development of the new website and App and said,

“Every week millions of patients, their carers and their families visit NHS properties managed and owned by NHS Property Services. It’s important to us that all visitors have the information they need to make their stay as stress-free as possible. This is particularly important to those members of the public with additional accessibility needs. Through our three-year partnership with AccessAble we’re increasing the number of NHS sites with online user guides and are delighted that with our support the new website and mobile App will be a useful resource for all patients, staff and visitors to our buildings.”     

As part of the launch AccessAble are publishing an important survey that highlights the vital need for better accessibility information. The survey revealed that 99% of disabled people want to know about accessibility before visiting a new place and 98% search for accessibility information in advance.  You can see the full results from 26th October by visiting

To check out the new service visit the website at  or download the AccessAble App from the Apple Store or Google Play Store. If you have any feedback you can contact us at [email protected], on social media or give us a call on 01438 842710. 

Marketing Manager