You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Ticket Office.
• Services / facilities within the grounds include Platforms 1 and 2.

You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• If you are travelling at short notice, require more individual support or need help filling in your form, please call us on 0800 138 1016 (your information may be recorded).
  
• If you are booking a journey for the first time in a while and would like to talk it through with someone, please call our Assisted travel team.
  
• Our Assisted Rail Travel helpline is open 24 hours a day, except on Christmas Day.
  
• Our Accessible Travel Policy documents are available here in alternative formats including audio and large print versions.
  
• Printed copies of our Making Rail Accessible document will shortly be available from all staffed stations across our network.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking (Platform 1 Car Park). Skip to the next section.

Parking (Platform 1 Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located to the right of the Platform 1 ticket office entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 410cm x 580cm (13ft 5in x 19ft).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the Platform 1 access point.
  • The furthest Blue Badge bay is 25m (27yd 1ft) from the Platform 1 access point.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located outside the platform 1 ticket office entrance.

You are on Access Point (Platform 2 - Most Accessible). Skip to the next section.

Access Point (Platform 2 - Most Accessible)

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• Access Point View
  • This information is for the access point located off the Causeway.
  • There is not an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is a gate which opens towards you (pull).
  • The gate is easy to open.
  • The gate has a latch lock.
• Ramp/Slope View
  • The ramp/slope is located in front of the access point.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
• Comments View
  • The Platform 2 access point gives step-free access to platform 2.
    The route from the station to the platform 2 access point is via a footpath which crosses over a road bridge (photograph 3 and 4) and along a path off the Causeway (photograph 5).
    The distance from the station to the platform 2 access point is approximately 500 metres.
    The footpath is narrow and uneven in places and runs alongside a busy road before turning off down a path which may be muddy and slippery in wet weather.

You are on Outside Access (Platform 1 Ticket Office). Skip to the next section.

Outside Access (Platform 1 Ticket Office)

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• Entrance View
  • This information is for the entrance located at the front of the building, leading from the car park.
  • There is stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 62cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 60cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Access Point (Platform 1). Skip to the next section.

Access Point (Platform 1)

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• Access Point View
  • This information is for the access point located to the left as you face the station.
  • There is an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is no gate at this access point.
• Ramp/Slope View
  • The ramp/slope is located immediately beyond the access point.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Reception (Platform 1 Ticket Office). Skip to the next section.

Reception (Platform 1 Ticket Office)

• The desk/counter is 2m (2yd 7in) from the Platform 1 Ticket Office Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 08/02/2023.
• The hearing assistance system was working at the time of testing.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 2m (2yd 7in) from the Platform 1 Ticket Office Entrance.
• This office is located on Platform 1 at the Ticket Office or the office by the Platform 1 Ticket Office entrance.
• There is a ticket office.
• The ticket office is located to the left after the Platform 1 entrance.
• The ticket office is 2m (2yd 7in) from the Platform 1 Ticket Office entrance.
• The train companies operating from within this station are Southern Railway.
• The train companies that operate within this station include:.
• Please click here for access information for Southern Railway.
• There is a taxi rank at the station.
• The taxi rank is located next to Platform 1.
• The taxi rank is 10m (10yd 2ft) from the Platform 1 entrance.
• There are 2 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are 1 and 2.
• The platform(s) accessed by steps only is / are 1 and 2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are not available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1 and 2.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Level Change (Footbridge Platform 1 and 2). Skip to the next section.

Level Change (Footbridge Platform 1 and 2)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the end of platform 1 and 2.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Platform 1 Waiting Room. Skip to the next section.

Platform 1 Waiting Room

• There is a waiting room with sofas and armchairs located on Platform 1. The doors to access the waiting room are double and open away from you. They have a width of 120cm and may be difficult to open.

You are on Level Change (Footbridge to The Causeway). Skip to the next section.

Level Change (Footbridge to The Causeway)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on the footbridge leading to the Causeway.
• There is/are 4 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are not available.

You are on Standard Toilet(s) (Platform 1). Skip to the next section.

Standard Toilet(s) (Platform 1)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on Platform 1 to the right after the Platform 1 entrance.
  • The female and male toilets are approximately 25m (27yd 1ft) from the Platform 1 entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water cannot be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.