You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Ticket Office.
• Services / facilities within the grounds include Platforms 1 and 2.

You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• If you are travelling at short notice, require more individual support or need help filling in your form, please call us on 0800 138 1016 (your information may be recorded).
  
• If you are booking a journey for the first time in a while and would like to talk it through with someone, please call our Assisted travel team.
  
• Our Assisted Rail Travel helpline is open 24 hours a day, except on Christmas Day.
  
• Our Accessible Travel Policy documents are available here in alternative formats including audio and large print versions.
  
• Printed copies of our Making Rail Accessible document will shortly be available from all staffed stations across our network.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking (Platform 1 Car Park). Skip to the next section.

Parking (Platform 1 Car Park)

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located to the right of the Platform 1 ticket office entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 410cm x 580cm (13ft 5in x 19ft).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the Platform 1 access point.
  • The furthest Blue Badge bay is 25m (27yd 1ft) from the Platform 1 access point.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located outside the platform 1 ticket office entrance.

You are on Access Point (Platform 2 - Most Accessible). Skip to the next section.

Access Point (Platform 2 - Most Accessible)

Collapse all Expand all

• Access Point View
  • This information is for the access point located off the Causeway.
  • There is not an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is a gate which opens towards you (pull).
  • The gate is easy to open.
  • The gate has a latch lock.
• Ramp/Slope View
  • The ramp/slope is located in front of the access point.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
• Comments View
  • The Platform 2 access point gives step-free access to platform 2.
    The route from the station to the platform 2 access point is via a footpath which crosses over a road bridge (photograph 3 and 4) and along a path off the Causeway (photograph 5).
    The distance from the station to the platform 2 access point is approximately 500 metres.
    The footpath is narrow and uneven in places and runs alongside a busy road before turning off down a path which may be muddy and slippery in wet weather.

You are on Outside Access (Platform 1 Ticket Office). Skip to the next section.

Outside Access (Platform 1 Ticket Office)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the building, leading from the car park.
  • There is stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 62cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 60cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Access Point (Platform 1). Skip to the next section.

Access Point (Platform 1)

Collapse all Expand all

• Access Point View
  • This information is for the access point located to the left as you face the station.
  • There is an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is no gate at this access point.
• Ramp/Slope View
  • The ramp/slope is located immediately beyond the access point.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Reception (Platform 1 Ticket Office). Skip to the next section.

Reception (Platform 1 Ticket Office)

• The desk/counter is 2m (2yd 7in) from the Platform 1 Ticket Office Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 08/02/2023.
• The hearing assistance system was working at the time of testing.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 2m (2yd 7in) from the Platform 1 Ticket Office Entrance.
• This office is located on Platform 1 at the Ticket Office or the office by the Platform 1 Ticket Office entrance.
• There is a ticket office.
• The ticket office is located to the left after the Platform 1 entrance.
• The ticket office is 2m (2yd 7in) from the Platform 1 Ticket Office entrance.
• The train companies operating from within this station are Southern Railway.
• The train companies that operate within this station include:.
• Please click here for access information for Southern Railway.
• There is a taxi rank at the station.
• The taxi rank is located next to Platform 1.
• The taxi rank is 10m (10yd 2ft) from the Platform 1 entrance.
• There are 2 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are 1 and 2.
• The platform(s) accessed by steps only is / are 1 and 2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are 2.

Collapse all Expand all

• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are not available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1 and 2.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Level Change (Footbridge Platform 1 and 2). Skip to the next section.

Level Change (Footbridge Platform 1 and 2)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the end of platform 1 and 2.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Platform 1 Waiting Room. Skip to the next section.

Platform 1 Waiting Room

• There is a waiting room with sofas and armchairs located on Platform 1. The doors to access the waiting room are double and open away from you. They have a width of 120cm and may be difficult to open.

You are on Level Change (Footbridge to The Causeway). Skip to the next section.

Level Change (Footbridge to The Causeway)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on the footbridge leading to the Causeway.
• There is/are 4 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

You are on Standard Toilet(s) (Platform 1). Skip to the next section.

Standard Toilet(s) (Platform 1)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on Platform 1 to the right after the Platform 1 entrance.
  • The female and male toilets are approximately 25m (27yd 1ft) from the Platform 1 entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water cannot be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.