Access Guide
Introduction
- The station is a terminus on the West Coastway Line between Portsmouth and Brighton.
There are two trains per hour to London Victoria via Horsham.
There is a café within the main station concourse.
There is a bookshop on the outside of the main building.
There are co-working offices located within the station.
Assisted Travel Information
- If you are travelling at short notice, require more individual support or need help filling in your form, please call us on 0800 138 1016 (your information may be recorded).
- If you are booking a journey for the first time in a while and would like to talk it through with someone, please call our Assisted travel team.
- Our Assisted Rail Travel helpline is open 24 hours a day, except on Christmas Day.
- Our Accessible Travel Policy documents are available here in alternative formats including audio and large print versions.
- Printed copies of our Making Rail Accessible document will shortly be available from all staffed stations across our network.
Location
- The venue is in a pedestrian area.
- There is a bus stop within 150m (164yds) of the venue.
Opening Hours (Station)
- The station is open 24hrs.
Opening Hours (Ticket Office)
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located off Richmond Road.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 4 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 350cm x 580cm (11ft 6in x 19ft).
- The nearest Blue Badge bay is 34m (37yd 7in) from the Richmond Road access point.
- The furthest Blue Badge bay is 49m (53yd 1ft) from the Richmond Road access point.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 210cm (6ft 11in).
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located outside the Richmond Road access point (photograph 5).
Outside Access (Station Road entrance)
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Entrance
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- This information is for the entrance located on Station Road.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are permanently held open.
- The door(s) is/are double width.
- The width of the door opening is 140cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 140cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Access Point (Richmond Road Access Point)
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Access Point
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- This information is for the access point located off Richmond Road.
- There is an information board/map at this access point.
- There is ramped/sloped access at this access point.
- There is a gate which opens away from you (push).
- The gate is permanently held open.
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Ramp/Slope
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- The ramp/slope is located in front of the access point.
- The gradient of the ramp/slope is slight.
- There is a level landing at the top of the ramp/slope.
Reception (Ticket Office Main Foyer)
- The desk/counter is 7m (7yd 1ft) from the access point.
- There is level access to the desk/counter from the entrance.
- The desk/counter is low (76cm or lower).
- The lighting levels are varied.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 09/02/2023.
- The hearing assistance system was working at the time of testing.
- There is a touch screen.
- The touch screen is at a suitable height for a wheelchair user.
Waiting Room - Ticket Office Foyer
- The waiting room is located off the main foyer. It is kept locked but you can request the code from a member of staff.
There is a hearing loop in the waiting room.
The door is push pad activated upon exiting.
Heygates Bookshop
- There is a bookshop located to the left of the Station Road entrance.
The bookshop is accessed via a single, heavy door which opens away from you.
Some of the aisles may be narrow in width.
Ticket Barriers -Ticket Office Foyer to All Platforms
- The ticket barriers are located ahead as you enter from the main entrance.
- The standard ticket barriers open automatically away from you and have an opening width of 62cm.
- The wide ticket barriers open automatically away from you and have an opening width of 106cm. The wide ticket barriers are suitable for wheelchair users and passengers with pushchairs.
- There is a member of staff available at the ticket barriers for any assistance needs or queries.
Train Station
- There are generally 6 member(s) of staff on duty.
- The station is staffed.
- There is an office to obtain help.
- The office to obtain help is 10m (10yd 2ft) from the Richmond Road access point.
- This office is located to the right after the Richmond Road access point.
- There is a ticket office.
- The ticket office is located to the right after the Richmond Road access point.
- The ticket office is 10m (10yd 2ft) from the Richmond Road access point.
- The train companies operating from within this station are Southern Railway.
- The train companies that operate within this station include:.
- Please click here for access information for Southern Railway.
- There is a taxi rank at the station.
- The taxi rank is located off Richmond Road.
- The taxi rank is 4m (4yd 1ft) from the Richmond Road access point.
- Shops and services within the station include coffee, waiting room, co-working space, book shop.
- All key concourse shops and services have level access.
- There are 4 platform(s) in the station.
- The platform(s) which has/have level access is / are 1, 2, 3 and 4.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1, 2, 3 and 4.
- Accessible toilets are located on the platform(s).
- Accessible toilets are located on platform(s) 1.
- Accessible toilets are not located on the main station concourse.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, ask a member of staff.
Eating and Drinking (Hi Coffee)
- The following information is for the café.
- The café is located off the main station concourse.
- The bar does serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 2m (2yd 7in) from the Hi Coffee entrance.
- The distance between the floor and the lowest table is 40cm (1ft 4in).
- The distance between the floor and the highest table is 110cm (3ft 7in).
- The standard height for tables is 70cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Toilet with Adaptations (Platform 1 - Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- This accessible toilet is approximately 37m (40yd 1ft) from the Station Road entrance.
- This accessible toilet is located on Platform 1 to the left, after the barriers.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 89cm (2ft 11in).
- The door is easy to open.
- The dimensions of the accessible toilet are 160cm x 265cm (5ft 3in x 8ft 8in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 63cm (2ft 1in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf does not have the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 72cm.
- The shelf is located where it is reachable.
- There is not a mirror.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet cubicle.
- The height of the baby change table once extended is 70cm (2ft 4in).
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Comments
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- The shelf is slightly obstructed by the wall mounted rail.
Standard Toilet(s) (Platform 1)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on Platform 1 to the left, after the barriers.
- The female and male toilets are approximately 36m (39yd 1ft) from the Station Road entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are moderate to good.
Additional Info
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located outside the Station Road entrance.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
Related Access Guides
- To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
- Digital coworking space located within Bognor Regis Station.
- The_Track link (new tab) - click here.