You are on Introduction. Skip to the next section.

Introduction

• The station is a terminus on the West Coastway Line between Portsmouth and Brighton.
  There are two trains per hour to London Victoria via Horsham.
  There is a café within the main station concourse.
  There is a bookshop on the outside of the main building.
  There are co-working offices located within the station.

You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• If you are travelling at short notice, require more individual support or need help filling in your form, please call us on 0800 138 1016 (your information may be recorded).
  
• If you are booking a journey for the first time in a while and would like to talk it through with someone, please call our Assisted travel team.
  
• Our Assisted Rail Travel helpline is open 24 hours a day, except on Christmas Day.
  
• Our Accessible Travel Policy documents are available here in alternative formats including audio and large print versions.
  
• Printed copies of our Making Rail Accessible document will shortly be available from all staffed stations across our network.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Hours (Station). Skip to the next section.

Opening Hours (Station)

• The station is open 24hrs.

You are on Opening Hours (Ticket Office). Skip to the next section.

Opening Hours (Ticket Office)

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located off Richmond Road.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 580cm (11ft 6in x 19ft).
  • The nearest Blue Badge bay is 34m (37yd 7in) from the Richmond Road access point.
  • The furthest Blue Badge bay is 49m (53yd 1ft) from the Richmond Road access point.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 210cm (6ft 11in).
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located outside the Richmond Road access point (photograph 5).

You are on Outside Access (Station Road entrance). Skip to the next section.

Outside Access (Station Road entrance)

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• Entrance View
  • This information is for the entrance located on Station Road.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are permanently held open.
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 140cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Access Point (Richmond Road Access Point). Skip to the next section.

Access Point (Richmond Road Access Point)

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• Access Point View
  • This information is for the access point located off Richmond Road.
  • There is an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is a gate which opens away from you (push).
  • The gate is permanently held open.
• Ramp/Slope View
  • The ramp/slope is located in front of the access point.
  • The gradient of the ramp/slope is slight.
  • There is a level landing at the top of the ramp/slope.

You are on Reception (Ticket Office Main Foyer). Skip to the next section.

Reception (Ticket Office Main Foyer)

• The desk/counter is 7m (7yd 1ft) from the access point.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are varied.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 09/02/2023.
• The hearing assistance system was working at the time of testing.
• There is a touch screen.
• The touch screen is at a suitable height for a wheelchair user.

You are on Waiting Room - Ticket Office Foyer. Skip to the next section.

Waiting Room - Ticket Office Foyer

• The waiting room is located off the main foyer. It is kept locked but you can request the code from a member of staff.
  There is a hearing loop in the waiting room.
  The door is push pad activated upon exiting.

You are on Heygates Bookshop. Skip to the next section.

Heygates Bookshop

• There is a bookshop located to the left of the Station Road entrance.
  The bookshop is accessed via a single, heavy door which opens away from you.
  Some of the aisles may be narrow in width.

You are on Ticket Barriers -Ticket Office Foyer to All Platforms. Skip to the next section.

Ticket Barriers -Ticket Office Foyer to All Platforms

• The ticket barriers are located ahead as you enter from the main entrance.
  
• The standard ticket barriers open automatically away from you and have an opening width of 62cm.
  
• The wide ticket barriers open automatically away from you and have an opening width of 106cm. The wide ticket barriers are suitable for wheelchair users and passengers with pushchairs.
  
• There is a member of staff available at the ticket barriers for any assistance needs or queries.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 6 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 10m (10yd 2ft) from the Richmond Road access point.
• This office is located to the right after the Richmond Road access point.
• There is a ticket office.
• The ticket office is located to the right after the Richmond Road access point.
• The ticket office is 10m (10yd 2ft) from the Richmond Road access point.
• The train companies operating from within this station are Southern Railway.
• The train companies that operate within this station include:.
• Please click here for access information for Southern Railway.
• There is a taxi rank at the station.
• The taxi rank is located off Richmond Road.
• The taxi rank is 4m (4yd 1ft) from the Richmond Road access point.
• Shops and services within the station include coffee, waiting room, co-working space, book shop.
• All key concourse shops and services have level access.
• There are 4 platform(s) in the station.
• The platform(s) which has/have level access is / are 1, 2, 3 and 4.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1, 2, 3 and 4.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1.
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, ask a member of staff.

You are on Eating and Drinking (Hi Coffee). Skip to the next section.

Eating and Drinking (Hi Coffee)

• The following information is for the café.
• The café is located off the main station concourse.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the Hi Coffee entrance.
• The distance between the floor and the lowest table is 40cm (1ft 4in).
• The distance between the floor and the highest table is 110cm (3ft 7in).
• The standard height for tables is 70cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Accessible Toilet (Platform 1 - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Platform 1 - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • This accessible toilet is approximately 37m (40yd 1ft) from the Station Road entrance.
  • This accessible toilet is located on Platform 1 to the left, after the barriers.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 89cm (2ft 11in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 160cm x 265cm (5ft 3in x 8ft 8in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 63cm (2ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 72cm.
  • The shelf is located where it is reachable.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet cubicle.
  • The height of the baby change table once extended is 70cm (2ft 4in).
• Comments View
  • The shelf is slightly obstructed by the wall mounted rail.

You are on Standard Toilet(s) (Platform 1). Skip to the next section.

Standard Toilet(s) (Platform 1)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on Platform 1 to the left, after the barriers.
  • The female and male toilets are approximately 36m (39yd 1ft) from the Station Road entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located outside the Station Road entrance.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Digital coworking space located within Bognor Regis Station.
• The_Track link (new tab) - click here.