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Bognor Regis Station

Station Road, Bognor Regis, West Sussex, PO21 1AB

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Access Guide

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Introduction

  • The station is a terminus on the West Coastway Line between Portsmouth and Brighton.
    There are two trains per hour to London Victoria via Horsham.
    There is a café within the main station concourse.
    There is a bookshop on the outside of the main building.
    There are co-working offices located within the station.

Assisted Travel Information

  • If you are travelling at short notice, require more individual support or need help filling in your form, please call us on 0800 138 1016 (your information may be recorded).
  • If you are booking a journey for the first time in a while and would like to talk it through with someone, please call our Assisted travel team.
  • Our Assisted Rail Travel helpline is open 24 hours a day, except on Christmas Day.
  • Our Accessible Travel Policy documents are available here in alternative formats including audio and large print versions.
  • Printed copies of our Making Rail Accessible document will shortly be available from all staffed stations across our network.

Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.

Opening Hours (Station)

  • The station is open 24hrs.

Opening Hours (Ticket Office)

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located off Richmond Road.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 350cm x 580cm (11ft 6in x 19ft).
    • The nearest Blue Badge bay is 34m (37yd 7in) from the Richmond Road access point.
    • The furthest Blue Badge bay is 49m (53yd 1ft) from the Richmond Road access point.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 210cm (6ft 11in).
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located outside the Richmond Road access point (photograph 5).

Outside Access (Station Road entrance)

  • Entrance View
    • This information is for the entrance located on Station Road.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are permanently held open.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Access Point (Richmond Road Access Point)

  • Access Point View
    • This information is for the access point located off Richmond Road.
    • There is an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • There is a gate which opens away from you (push).
    • The gate is permanently held open.
  • Ramp/Slope View
    • The ramp/slope is located in front of the access point.
    • The gradient of the ramp/slope is slight.
    • There is a level landing at the top of the ramp/slope.

Reception (Ticket Office Main Foyer)

  • The desk/counter is 7m (7yd 1ft) from the access point.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are varied.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 09/02/2023.
  • The hearing assistance system was working at the time of testing.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.

Waiting Room - Ticket Office Foyer

  • The waiting room is located off the main foyer. It is kept locked but you can request the code from a member of staff.
    There is a hearing loop in the waiting room.
    The door is push pad activated upon exiting.

Heygates Bookshop

  • There is a bookshop located to the left of the Station Road entrance.
    The bookshop is accessed via a single, heavy door which opens away from you.
    Some of the aisles may be narrow in width.

Ticket Barriers -Ticket Office Foyer to All Platforms

  • The ticket barriers are located ahead as you enter from the main entrance.
  • The standard ticket barriers open automatically away from you and have an opening width of 62cm.
  • The wide ticket barriers open automatically away from you and have an opening width of 106cm. The wide ticket barriers are suitable for wheelchair users and passengers with pushchairs.
  • There is a member of staff available at the ticket barriers for any assistance needs or queries.

Train Station

  • There are generally 6 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 10m (10yd 2ft) from the Richmond Road access point.
  • This office is located to the right after the Richmond Road access point.
  • There is a ticket office.
  • The ticket office is located to the right after the Richmond Road access point.
  • The ticket office is 10m (10yd 2ft) from the Richmond Road access point.
  • The train companies operating from within this station are Southern Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for Southern Railway.
  • There is a taxi rank at the station.
  • The taxi rank is located off Richmond Road.
  • The taxi rank is 4m (4yd 1ft) from the Richmond Road access point.
  • Shops and services within the station include coffee, waiting room, co-working space, book shop.
  • All key concourse shops and services have level access.
  • There are 4 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1, 2, 3 and 4.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1, 2, 3 and 4.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, ask a member of staff.

Eating and Drinking (Hi Coffee)

  • The following information is for the café.
  • The café is located off the main station concourse.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the Hi Coffee entrance.
  • The distance between the floor and the lowest table is 40cm (1ft 4in).
  • The distance between the floor and the highest table is 110cm (3ft 7in).
  • The standard height for tables is 70cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Accessible Toilet (Platform 1 - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • This accessible toilet is approximately 37m (40yd 1ft) from the Station Road entrance.
    • This accessible toilet is located on Platform 1 to the left, after the barriers.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 160cm x 265cm (5ft 3in x 8ft 8in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 63cm (2ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 72cm.
    • The shelf is located where it is reachable.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet cubicle.
    • The height of the baby change table once extended is 70cm (2ft 4in).
  • Comments View
    • The shelf is slightly obstructed by the wall mounted rail.

Standard Toilet(s) (Platform 1)

Additional Info

  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located outside the Station Road entrance.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.

Related Access Guides

  • To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
  • Digital coworking space located within Bognor Regis Station.
  • The_Track link (new tab) - click here.