Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Children and Young People's Outpatients

Ashford Hospital, London Road, Ashford, Middlesex, TW15 3AA

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting To (Children and Young People's Outpatients)

  • The most accessible route from the P2 Main Visitors Car Park has a very easy slope and bollards.
  • Access to Children and Young People's Outpatients is via the main entrance.
  • There is not a drop-off point at this entrance.
  • Children and Young People's Outpatients is located on the ground floor of the Ward Block.
  • Children and Young People's Outpatients is approximately 50m from the main entrance.
  • From the main entrance, proceed ahead through the double automatic doors into the lift lobby.
    Continue along the corridor directly ahead and the entrance to Children and Young People's Outpatients is on the left.
  • Internally the most accessible route has step-free level access, doors permanently held open and automatic doors.
  • Some flooring along the route is shiny .
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; a toilet with adaptations (with right hand transfer) and standard toilets.
  • View more information on getting to and around the hospital (opens new tab)

Parking (P2 Main Visitors Car Park)

  • Car Park View
    • The car park is located off Town Lane.
    • The car park is open air/surface.
    • The car park surface consists of block paving.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 350cm (width) x 480cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 140cm.
    • The nearest designated bay is 27m from the main entrance.
    • The most accessible route from the Blue Badge parking has a very easy slope and bollards.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located in the reception area.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Main Entrance)

  • This entrance is located at the front of the hospital.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 171cm.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 175cm.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.
  • This entrance brings you in to the Reception area on the ground floor.

Department / Service (Children and Young People's Outpatients)

  • Location and Access View
    • Children and Young People's Outpatients is located on the ground floor of Ward Block.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There is an intercom at a height of 131cm.
    • The height of the hand sanitiser is 135cm.
    • There are double manual doors with a high visual contrast.
    • The doors open towards you.
    • The width of the opening is 148cm.
    • There is a push pad or push button to exit at a height of 113cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Some flooring is shiny and patterned.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Facilities and Services View
    • There are 10+ consultation/medical rooms available.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • There is not a hearing assistance system.
    • The following facilities are available for patients: a toilet with adaptations and standard toilets.

Toilet and Changing Facilities (Children and Young People's Outpatients)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located along the department corridor.
    • The toilet with adaptations has a right hand transfer space.
    • The shared step-free toilet facilities are located along the department corridor.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located along the department corridor.

Reception (Children and Young People's Outpatients)

  • The reception is located to the left from the Children and Young People's Outpatients entrance.
  • The distance from the Children and Young People's Outpatients entrance is 3m.
  • There is step-free level access to reception.
  • The height of the reception desk is 120cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 73cm.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Some flooring is patterned.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.

Consultation / Medical Room (Clinic Rooms)

  • There are 8 consultation/medical rooms available.
  • The room surveyed was; Clinic Room 1.
  • The room is located along the department corridor.
  • The most accessible route to the room has step-free level access.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request .
  • The door opens inwards.
  • The width of the opening is 86cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 190cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Height and Weight Rooms)

  • There are 2 consultation/medical rooms available.
  • The room surveyed was; Height and Weight Room.
  • The room is located to the right from the Children and Young People's Outpatients entrance.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 84cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Furniture available in the room includes: tables.
  • The tables are fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • The height of the baby change table is 94cm.

Consultation / Medical Room (Treatment Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Treatment Room.
  • The room is located along the department corridor.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request .
  • The door opens inwards.
  • The width of the opening is 86cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is patterned.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 190cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Parent and Baby Room / Feeding Room (Baby Feeding and Changing Room)

  • The room surveyed is located along the department corridor.
  • The distance from the Children and Young People's Outpatients entrance is 12m.
  • The most accessible route to the room has step-free level access.
  • There is step-free level access into the room.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • Internally the door has a high visual contrast.
  • The height of the baby change facility when in use is 95cm.
  • There is a wash basin and a paper towel dispenser in the room.
  • The wash basin has a lever mixer tap.
  • The room has a clinical waste bin.
  • Seating available in the room includes: chairs with armrests.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located along the department corridor.
    • The distance from the Children and Young People's Outpatients entrance is 7m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 84cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the cubicle are 170cm (width) x 225cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 93cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 36cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 86cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 80cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 94cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 133cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a clinical waste bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.