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Outpatients - Clinic D - Bariatric Service

Ashford Hospital, London Road, Ashford, Middlesex, TW15 3AA

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Access Guide

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Getting To (Outpatients - Clinic D - Bariatric Service)

  • The most accessible route from the P1 Main Outpatients Car Park has a slight ramp or slope, a dropped kerb and bollards.
  • Access to Outpatients - Clinic D - Bariatric Service is via the Outpatients Entrance.
  • There is a drop-off point at this entrance.
  • Outpatients - Clinic D - Bariatric Service is located on the first floor.
  • Outpatients - Clinic D - Bariatric Service is approximately 40m from the lift.
  • Enter via the Outpatients entrance and follow the corridor ahead until you reach the lifts on your right.
    Take the lift to the first floor.
    As you exit the lift, turn right into the main reception area. Proceed through the main waiting area in to the main corridor and then turn right.
    Follow the corridor and the entrance to Outpatients - Clinic D - Bariatric Service is on your right hand side.
  • Internally the most accessible route has step-free level access, a lift and doors permanently held open.
  • Some flooring along the route is shiny .
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; standard toilets.
  • View more information on getting to and around the hospital (opens new tab)

Parking (P1 Main Outpatients Car Park)

  • Car Park View
    • The car park is located off Town Lane.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 480cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 15m from the Outpatients entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located next to the Outpatients entrance.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located to the left of the Outpatients entrance.
    • There is a dropped kerb without tactile paving from the drop-off point.

Entrance (Outpatients Entrance)

  • This entrance is located at the front of the hospital, off Town Lane.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is an intercom at a height of 100cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 112cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Lift (Outpatients)

  • The lift surveyed is located ahead from the Outpatients Entrance.
  • The distance from the Outpatients Entrance is 5m.
  • The most accessible route to the lift has step-free level access.
  • The ground and first floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 133cm (width) x 138cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

Stairs (Outpatients)

  • The stairs surveyed are located to the right from the Outpatients Entrance.
  • There is a single manual door to access the stairwell.
  • The ground and first floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps have some clear markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 13cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Reception (Main Reception)

  • The reception is located to the right from the lifts.
  • The distance from lift is 8m.
  • The most accessible route to reception has doors permanently held open.
  • There is step-free level access to reception.
  • The height of the reception desk is 110cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 73cm.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 90cm to 110cm from the floor.
  • There is the option to change the contrast of the text at the touchscreens.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • All patients visiting the Outpatients Department need to report to the main reception before being directed to the relevant clinic.

Department / Service (Outpatients - Clinic D - Bariatric Service)

  • Location and Access View
    • Outpatients - Clinic D - Bariatric Service is located on the first floor.
    • View information on opening times.
    • There is step-free level access into this area.
    • The width of the opening is 120cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include narrow walkways.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is not provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Facilities and Services View
    • There are 8 consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and bariatric chairs with armrests.
    • Some seating is fixed.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The following facilities are available for patients: a toilet with adaptations and standard toilets.

Toilet and Changing Facilities (Outpatients - Clinic D - Bariatric Service)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located off the waiting area in Clinic D.
    • The toilet with adaptations has a left hand transfer space.
    • The male and female step-free toilet facilities are located along the main corridor next to Clinic D.

Reception (Outpatients - Clinic D - Bariatric Service)

  • The reception is located ahead from the department entrance.
  • The distance from the Outpatients - Clinic D - Bariatric Service entrance is 6m.
  • There is step-free level access to reception.
  • The height of the reception desk is 107cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has windows.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: bariatric chairs with armrests, chairs with armrests and chairs without armrests.
  • Some seating is fixed.

Consultation / Medical Room (Consulting Room)

  • There are 7 consultation/medical rooms available.
  • The room surveyed was; Consulting Room D1.
  • The room is located off the reception area.
  • The most accessible route to the room has step-free level access.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request .
  • The door opens inwards.
  • The width of the opening is 88cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 190cm.
  • Seating available in the room includes: bariatric chairs with armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Pre-test Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Pre-test Room.
  • The room is located off the waiting area in Clinic D.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens outwards.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located off the waiting area in Clinic D.
    • The distance from the Clinic D entrance is 5m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial, written text and dementia friendly signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the cubicle are 250cm (width) x 194cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 60cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the right as you face the toilet.
    • The horizontal grab rail has a high visual contrast.
    • There is no vertical grab rail for the toilet.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 108cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 83cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 104cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 118cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a clinical waste bin.
    • There is one coat hook.
    • The coat hook is 178cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.