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Outpatients - Clinic E

Ashford Hospital, London Road, Ashford, Middlesex, TW15 3AA

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Access Guide

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Getting To (Outpatients - Clinic E)

  • The most accessible route from the P1 Main Outpatients Car Park has a slight ramp or slope, a dropped kerb and bollards.
  • Access to Outpatients - Clinic E is via the Outpatients Entrance.
  • There is a drop-off point at this entrance.
  • Outpatients - Clinic E is located on the first floor.
  • Outpatients - Clinic E is approximately 45m from the lift.
  • Enter via the Outpatients entrance and follow the corridor ahead until you reach the lifts on your right.
    Take the lift to the first floor.
    As you exit the lift, turn right into the main reception area.
    Proceed through the main waiting area in to the main corridor and then turn right.
    Follow the corridor and the entrance to Outpatients - Clinic E is directly ahead.
  • Internally the most accessible route has step-free level access, a lift and doors permanently held open.
  • Some flooring along the route is shiny .
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; standard toilets.
  • View more information on getting to and around the hospital (opens new tab)

Parking (P1 Main Outpatients Car Park)

  • Car Park View
    • The car park is located off Town Lane.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 480cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 15m from the Outpatients entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located next to the Outpatients entrance.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located to the left of the Outpatients entrance.
    • There is a dropped kerb without tactile paving from the drop-off point.

Entrance (Outpatients Entrance)

  • This entrance is located at the front of the hospital, off Town Lane.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is an intercom at a height of 100cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 112cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Lift (Outpatients)

  • The lift surveyed is located ahead from the Outpatients Entrance.
  • The distance from the Outpatients Entrance is 5m.
  • The most accessible route to the lift has step-free level access.
  • The ground and first floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 133cm (width) x 138cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

Stairs (Outpatients)

  • The stairs surveyed are located to the right from the Outpatients Entrance.
  • There is a single manual door to access the stairwell.
  • The ground and first floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps have some clear markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 13cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Reception (Main Reception)

  • The reception is located to the right from the lifts.
  • The distance from lift is 8m.
  • The most accessible route to reception has doors permanently held open.
  • There is step-free level access to reception.
  • The height of the reception desk is 110cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 73cm.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 90cm to 110cm from the floor.
  • There is the option to change the contrast of the text at the touchscreens.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • All patients visiting the Outpatients Department need to report to the main reception before being directed to the relevant clinic.

Department / Service (Clinic E)

  • Location and Access View
    • Clinic E is located at the rear of the Outpatients department.
    • View information on opening times.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There are double manual doors with a high visual contrast.
    • The doors open away from you.
    • The width of the opening is 160cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include narrow walkways.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Facilities and Services View
    • There are 4 consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • There is not a hearing assistance system.
    • The nearest toilet with adaptations is located within Clinic D.

Seating Area (Clinic E - Waiting Area)

  • Clinic E Waiting Area is located ahead from the department entrance.
  • The most accessible route has step-free level access and narrow walkways.
  • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • The flooring is shiny.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • There is no (or very little) background noise in this area.
    • Lighting levels were even at the time of the survey.

Seating Area (Clinic E - Echo Waiting Area)

  • The Clinic E Echo Waiting Area is located to the right from the department entrance.
  • The most accessible route has step-free level access and narrow walkways.
  • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • The flooring is shiny.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • There is no (or very little) background noise in this area.
    • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Cardiology Exercise Treadmill Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Cardiology Exercise Treadmill Room.
  • The room is located along the Clinic E corridor.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request .
  • The door opens inwards.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 200cm.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (ECG Rooms)

  • There are 2 consultation/medical rooms available.
  • The room surveyed was; ECG Room 2.
  • The room is located along the Clinic E corridor.
  • The most accessible route to the room has step-free level access.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 86cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 190cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Consultation / Medical Room (Cardiology Echocardiography Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Cardiology Echocardiography Room.
  • The room is located along the Clinic E corridor.
  • The most accessible route to the room has step-free level access and narrow walkways.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request .
  • The door opens inwards.
  • The width of the opening is 88cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 200cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were low at the time of the survey.
  • Lighting levels are adjustable.