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Rapid Access Centre

Ashford Hospital, London Road, Ashford, Middlesex, TW15 3AA

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Access Guide

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Getting To The Hospital (Ashford Hospital)

  • By Road View
    • Ashford Hospital is located near Heathrow Airport and is approximately 3 miles away from Junction 13 of the M25.
      From Junction 13 follow the A30 east until you reach a roundabout from where the hospital is signposted.
    • Parking Charges: Up to 20 minutes free for drop off. Up to 2 hours £4.50. 2-3 hours £5.50. 3-4 hours £6.50. 4-5 hours £7.50. 5-6 hours £8.00 Day rate (over 6 hours) £10.00 Weekly rate £25.00
      Blue Badge Parking: Blue Badge parking is free at our hospitals. Blue Badges must be displayed in your vehicle and can be shown or scanned on exit. All our disabled spaces are located close to the main hospital entrances and signs clearly direct the way for people with a disability. There is access on both sites for wheelchair users.
      At St Peter’s Hospital, disabled car parking is mainly located in the A and E car park. There is easy access into the corridor behind A and E. From here you can access the main reception area and the lift to other parts of the hospital. At Ashford, there are ramps at both the Main Entrance and the Outpatient Department entrances. Both sites have easy access to lifts.
      For those with mobility issues who find it difficult to reach our clinics or wards, wheelchairs are located at the main hospital entrances.
      Parking Concessions: We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors: Weekly parking permit - £25.00 Patients attending Haematology / Oncology Day units: Free for period of treatment. Patients attending long term cardiac rehabilitation clinics: Free for period of treatment. Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital: Three weekly permit - £20.00.
  • By Bus View
    • There are regular bus services operating to Ashford Hospital from Heathrow Airport, Hounslow and other surrounding areas.
      There is a White Bus 446 service that operates between the hospitals but this is only free for staff use.
  • By Train View
    • The nearest train stations to the hospital are in Ashford (approximately 1.6km away) or Staines (approximately 3.2km away).
      Both stations are on the main bus routes.
  • Useful Links View

Getting Help and Assistance

  • Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.

Parking (Main Visitors Car Park)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 11 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 380cm x 500cm (12ft 6in x 16ft 5in).
  • The nearest Blue Badge bay is 16m (17yd 1ft) from the main hospital entrance.
  • The furthest Blue Badge bay is 45m (49yd 8in) from the main hospital entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is block paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
  • There is a designated drop off point.
  • The drop off point is located in front of the main entrance.

Getting To (Rapid Access Centre)

  • The Rapid Access Centre is/are located on the ground floor of the Ward Block.
  • Access to the Rapid Access Centre is via the main entrance.
  • From the main entrance, proceed past reception automatic double doors in front of you into the lift lobby. From the lift lobby and follow the corridor through the open double doors. The entrance is to the right.
  • There is step free access to the Rapid Access Centre.
  • The Rapid Access Centre is approximately 22m from the main entrance.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Ashford Hospital Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 186cm (6ft 1in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 186cm (6ft 1in).
  • Comments View
    • There is a dark mat between both sets of entrance doors.
    • There are wheelchairs to borrow at this entrance.

Opening Times

  • Monday 09:30 - 15:00.
  • Tuesday 09:30 - 15:00.
  • Wednesday 09:30 - 15:00.
  • Thursday 09:30 - 15:00.
  • Friday 09:30 - 15:00.
  • Saturday Closed.
  • Sunday Closed.

Outside Access (Centre Entrance)

  • This information is for the entrance located on the ground floor corridor.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 156cm (5ft 1in).

Reception

  • The desk is 1m (3ft 3in) from the clinic entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high.
  • The desk does not have a lowered section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The scooter can be used throughout the clinic.
  • The lighting levels are bright.

Waiting Room / Area

  • There is a waiting room / area.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • Announcements are audible and in person.
  • The waiting room / area does not have background music playing.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.

Consultation / Treatment Room (Nurses Room)

  • There is / are 4 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; 1.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 74cm (2ft 5in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is not a chair.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • The room does not have background music playing.
  • Lighting levels are bright.

Consultation / Treatment Room (Physiotherapy Room)

  • There is / are 4 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; 4.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 78cm (2ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is not a chair.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • The room does not have background music playing.
  • Lighting levels are bright.

Accessible Toilet (Male)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial, tactile and Braille signage on or near the toilet door.
    • This accessible toilet is located to the right on entering.
    • This accessible toilet is approximately 7m (7yd 1ft) from the clinic entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This toilet is designated male.
    • A key is not required for the accessible toilet.
    • The door opens inwards and outwards.
    • The door is locked by a twist lock.
    • The door is light.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The dimensions of the accessible toilet are 220cm x 180cm (7ft 3in x 5ft 11in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 86cm (2ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is twist/turn.
    • There is not a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are not available.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 107cm (3ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm (2ft 7in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Accessible Toilet (Female)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial, Braille and tactile signage on or near the toilet door.
    • This accessible toilet is located to the rear of the clinic in the waiting room.
    • This accessible toilet is approximately 15m (16yd 1ft) from the clinic entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is not a unisex toilet.
    • This toilet is designated female.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The door is heavy.
    • The width of the accessible toilet door is 81cm (2ft 8in).
    • The dimensions of the accessible toilet are 205cm x 225cm (6ft 9in x 7ft 5in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 164cm (5ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 104cm (3ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

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