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Retreat

Ashford Hospital, London Road, Ashford, Middlesex, TW15 3AA

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Access Guide

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Getting To The Hospital (Ashford Hospital)

  • By Road View
    • Ashford Hospital is located near Heathrow Airport and is approximately 3 miles away from Junction 13 of the M25.
      From Junction 13 follow the A30 east until you reach a roundabout from where the hospital is signposted.
    • Parking Charges: Up to 20 minutes free for drop off. Up to 2 hours £4.50. 2-3 hours £5.50. 3-4 hours £6.50. 4-5 hours £7.50. 5-6 hours £8.00 Day rate (over 6 hours) £10.00 Weekly rate £25.00
      Blue Badge Parking: Blue Badge parking is free at our hospitals. Blue Badges must be displayed in your vehicle and can be shown or scanned on exit. All our disabled spaces are located close to the main hospital entrances and signs clearly direct the way for people with a disability. There is access on both sites for wheelchair users.
      At St Peter’s Hospital, disabled car parking is mainly located in the A and E car park. There is easy access into the corridor behind A and E. From here you can access the main reception area and the lift to other parts of the hospital. At Ashford, there are ramps at both the Main Entrance and the Outpatient Department entrances. Both sites have easy access to lifts.
      For those with mobility issues who find it difficult to reach our clinics or wards, wheelchairs are located at the main hospital entrances.
      Parking Concessions: We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors: Weekly parking permit - £25.00 Patients attending Haematology / Oncology Day units: Free for period of treatment. Patients attending long term cardiac rehabilitation clinics: Free for period of treatment. Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital: Three weekly permit - £20.00.
  • By Bus View
    • There are regular bus services operating to Ashford Hospital from Heathrow Airport, Hounslow and other surrounding areas.
      There is a White Bus 446 service that operates between the hospitals but this is only free for staff use.
  • By Train View
    • The nearest train stations to the hospital are in Ashford (approximately 1.6km away) or Staines (approximately 3.2km away).
      Both stations are on the main bus routes.
  • Useful Links View

Getting Help and Assistance

  • Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.

Parking (Main Visitors Car Park)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 11 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 380cm x 500cm (12ft 6in x 16ft 5in).
  • The nearest Blue Badge bay is 16m (17yd 1ft) from the main hospital entrance.
  • The furthest Blue Badge bay is 45m (49yd 8in) from the main hospital entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is block paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
  • There is a designated drop off point.
  • The drop off point is located in front of the main entrance.

Getting To (Retreat)

  • The Retreat is/are located on the ground floor in the reception area.
  • Access to the Retreat is via the main entrance.
  • From the main entrance, the Retreat entrance is on your left hand side.
  • There is step free access to the Retreat.
  • The Retreat is approximately 3m from the main entrance.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Ashford Hospital Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 186cm (6ft 1in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 186cm (6ft 1in).
  • Comments View
    • There is a dark mat between both sets of entrance doors.
    • There are wheelchairs to borrow at this entrance.

Opening Times

  • Monday 09:00 - 15:30.
  • Tuesday 09:00 - 15:30.
  • Wednesday 09:00 - 15:30.
  • Thursday 09:00 - 15:30.
  • Friday 09:00 - 15:30.
  • Saturday Closed.
  • Sunday Closed.

Outside Access (Lobby Entrance)

  • This information is for the entrance located off the entrance lobby.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 230cm (7ft 7in).

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are bright.

Restaurant Bar Internal

  • The following information is for the cafe.
  • Once inside, there is level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks cannot be brought to the table.
  • There is not a lowered section at the service counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 2m (2yd 7in) from the lobby entrance.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • The distance between the floor and the highest table is 73cm (2ft 5in).
  • Menus are wall only.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold drinks and snacks.

Toilet with Adaptations

  • The nearest accessible toilets are located off the corridor leading to Chaucer and Wordsworth wards.

Standard Toilet(s)

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