You are on Getting To The Hospital (Ashford Hospital). Skip to the next section.

Getting To The Hospital (Ashford Hospital)

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• By Road View
  • Ashford Hospital is located near Heathrow Airport and is approximately 3 miles away from Junction 13 of the M25.
    From Junction 13 follow the A30 east until you reach a roundabout from where the hospital is signposted.
  • The hospital has a couple of onsite car parks all of which are chargeable including parking for Blue Badge holders.
    There are free 20 minute pickup and drop off points at the front of the hospital.
    The hospital also offers a number of concessions as well as a scheme for eligible patients to claim back their parking and travel costs.
    Parking charges are as follows: First 20 minutes free for drop off. Up to 2 hours £3.50. 2 to 3 hours £4.00. 3 to 4 hours £5.00. 4 to 5 hours £6.00. 5 to 6 hours £7.00. 6 to 24 hours £8.00. Up to one week £20.00.
    For Blue Badge holders who may find it easier to pre-purchase parking tickets, the hospital offers the facility to purchase up to six 2 hour tickets in advance, at £3.50 each.
    This can be done through the Travel Plan Office at St Peter’s Hospital or from the Cashier’s Office at Ashford Hospital.
    For those with mobility issues who find it difficult to reach the clinics or wards, porters can be pre-booked to help you on arrival. Please call 01932 722036 two days in advance and one of the team will make sure they are on hand to greet you when you arrive.
    We recognise that for some patients visiting the hospital regularly car parking costs can be a burden. The hospital therefore offers the following concessions which are applicable at both hospital sites: Frequent visitors weekly parking permit - £20.00. Patients attending Haematology/Oncology Day units - free for period of treatment. Patients attending long term cardiac rehabilitation clinics - free for period of treatment. Parents attending the Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital - three weekly permit - £20.00.
• By Bus View
  • There are regular bus services operating to Ashford Hospital from Heathrow Airport, Hounslow and other surrounding areas.
    There is also a hopper shuttle bus which runs between Ashford and St Peters hospital sites, on Monday to Friday only, and is freely available to all staff, patients and visitors.
    Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to the limited capacity of the vehicles and no secure storage available on the vehicles.
• By Train View
  • The nearest train stations to the hospital are in Ashford (approximately 1.6km away) or Staines (approximately 3.2km away).
    Both stations are on the main bus routes.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.

You are on Parking (Main Visitors Car Park). Skip to the next section.

Parking (Main Visitors Car Park)

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is free for Blue Badge holders.
• The car park is located in front of the main hospital.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There is/are 11 Blue Badge parking bay(s) within the car park.
• The dimensions of the Blue Badge parking bay(s) are 380cm x 500cm (12ft 6in x 16ft 5in).
• The nearest Blue Badge bay is 16m (17yd 1ft) from the main hospital entrance.
• The furthest Blue Badge bay is 45m (49yd 8in) from the main hospital entrance.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• The car park surface is block paving.
• There is not a road to cross between the car park and the entrance.
• The car park does not have a height restriction barrier.
• There is a designated drop off point.
• The drop off point is located in front of the main entrance.

You are on Getting To (Wordsworth Ward). Skip to the next section.

Getting To (Wordsworth Ward)

• The Wordsworth Ward is/are located on the ground floor of the Ward Block.
• Access to the Wordsworth Ward is via the main entrance.
• From the main entrance, proceed past reception and through the automatic double doors into the lift lobby. From the lift lobby, proceed along the corridor and through the open double doors. The entrance is located to the left.
• There is step free access to the Wordsworth Ward.
• The Wordsworth Ward is approximately 27m from the main entrance.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Ashford Hospital Main Entrance). Skip to the next section.

Outside Access (Ashford Hospital Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 186cm (6ft 1in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 186cm (6ft 1in).
• Comments View
  • There is a dark mat between both sets of entrance doors.
  • There are wheelchairs to borrow at this entrance.

You are on Outside Access (Ward Entrance). Skip to the next section.

Outside Access (Ward Entrance)

• This information is for the entrance located on the ground floor corridor.
• There is level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are heavy.

You are on Reception (Nurses' Station). Skip to the next section.

Reception (Nurses' Station)

• The desk/counter is 10m (10yd 2ft) from the ground floor entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The desk/counter is staffed.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played within the bed bays.
• Motorised scooters are welcomed in public parts of the venue.
• The type of flooring in walkways and corridors is vinyl/laminate.
• The lighting levels are bright.

You are on Ward (Wordsworth Ward). Skip to the next section.

Ward (Wordsworth Ward)

• There is level access in the ward.
• The ward is unisex.
• The ward is not single sex.
• There is/are 4 bay(s) available.
• There is/are 5 side room(s) available.
• The area/room/bay surveyed was Bay A.
• There is not a/are not door(s) to the area/room/bay.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre around the bed(s)/between beds.
• The bed(s) is/are adjustable.
• The bed(s) has/have bedside storage.
• A hoist is available.
• The hoist is powered overhead.
• A sling is available.
• There is an accessible toilet for visitors to use on the ward.
• There is a standard toilet for visitors to use on the ward.
• There is a bathroom on the ward.
• Lighting levels are adjustable.
• A flashing alarm is available.
• A vibrating alarm is available.

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• Comments View
  • The ward is mixed but the separate bays are single sex bays.
  • Morning visiting hours 11:00 - 12:00
  • Afternoon visiting hours 15:00 - 16:30
  • Evening visiting hours 18:00 - 20:00.

You are on Accessible Shower (Ward). Skip to the next section.

Accessible Shower (Ward)

• Accessible shower facilities are available.
• The accessible shower(s) surveyed is/are located to the right on entering.
• The facilities available in the accessible shower(s) include; an adjustable shower head and handrails.
• There is level access to the services from the accessible shower facilities.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile and Braille signage on or near the toilet door.
  • This accessible toilet is located opposite the Nurses Station.
  • This accessible toilet is approximately 10m (10yd 2ft) from the ward entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • There are separate male and female changing rooms.
  • A key is not required for the accessible toilet.
  • The door opens inwards and outwards.
  • The door is locked by a twist lock.
  • The door is light.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 150cm (4ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are not available.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 120cm (3ft 11in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the internal door and wall is good.
  • The contrast between the external door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other access guides that are related to this one please use the links below.
• Ashford Hospital - Main Entrance link (new tab) - click here.
• Chaucer Ward link (new tab) - click here.
• Paediatrics and CAMHS Outpatients Clinic link (new tab) - click here.