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Birth Reflection Service

St Peter's Hospital, Guildford Road, Chertsey, Surrey, KT16 0PZ

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Access Guide

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Getting To The Hospital

  • By Road View
    • St Peter’s Hospital is located between Woking and Chertsey, approximately 1.5 miles away from junction 11 of the M25.
      From junction 11 follow the A317 west until you reach a roundabout from where the hospital is signposted.
    • Parking Charges: Up to 20 minutes free for drop off. Up to 2 hours £4.50. 2-3 hours £5.50. 3-4 hours £6.50. 4-5 hours £7.50. 5-6 hours £8.00 Day rate (over 6 hours) £10.00 Weekly rate £25.00
      Blue Badge Parking: Blue Badge parking is free at our hospitals. Blue Badges must be displayed in your vehicle and can be shown or scanned on exit. All our disabled spaces are located close to the main hospital entrances and signs clearly direct the way for people with a disability. There is access on both sites for wheelchair users.
      At St Peter’s Hospital, disabled car parking is mainly located in the A and E car park. There is easy access into the corridor behind A and E. From here you can access the main reception area and the lift to other parts of the hospital. At Ashford, there are ramps at both the Main Entrance and the Outpatient Department entrances. Both sites have easy access to lifts.
      For those with mobility issues who find it difficult to reach our clinics or wards, wheelchairs are located at the main hospital entrances.
      Parking Concessions: We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors: Weekly parking permit - £25.00 Patients attending Haematology / Oncology Day units: Free for period of treatment. Patients attending long term cardiac rehabilitation clinics: Free for period of treatment. Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital: Three weekly permit - £20.00.
  • By Bus View
    • There are regular bus services operating to Ashford Hospital from Heathrow Airport, Hounslow and other surrounding areas.
      There is a White Bus 446 service that operates between the hospitals but this is only free for staff use.
  • By Train View
    • The nearest train stations to the hospital are in Chertsey (approximately 1.8km away) or Woking (approximately 7.1km away). Both stations are on the main bus routes.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on level 2 of the main hospital building, to the right as you enter the Outpatients level 2 main entrance.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01932 723 553.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at major junctions throughout the hospital corridors.
  • Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
  • BSL interpreters can be provided on request.
  • Additional hospital services link (new tab) - click here.
  • Comments View
    • PALS can be contacted from any internal hospital phone by dialling 3553.

Hospital Parking (8 Blanche Heriot)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the right when facing the Abbey Wing entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are signposted and have markings which are faded.
    • There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 480cm x 590cm (15ft 9in x 19ft 4in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and throughout the car park.
    • Payment signs are located outside the hospital entrance.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located at the front of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is not clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 47m (51yd 1ft) from the Abbey Wing entrance.

Hospital Parking (Abbey Wing Upper Level)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the Abbey Wing entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • There is a touchscreen at the barrier.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 3 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 380cm x 480cm (12ft 6in x 15ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located outside the Abbey Wing entrance.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 16m (17yd 1ft) from the Abbey Wing entrance.

Getting To (Birth Reflection Service)

  • Birth Reflection Service is/are located on level 1 of the Abbey Wing.
  • Access to Birth Reflection Service is via the Abbey Wing main entrance.
  • Enter via the Abbey Wing main entrance.
    Proceed ahead, turn right and continue along the main corridor, past the lift lobby and through the set of double doors.
    After entering the doors, turn left and the Birth Reflection Service is located on the right.
  • There is step free access to Birth Reflection Service.
  • Birth Reflection Service is approximately 18m from the Abbey Wing main entrance.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Abbey Wing Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 175cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 174cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Comments View
    • Level access to this entrance is by vehicle only.
    • Pedestrian access is via slopes or steps from the lower level.

Reception

  • The desk/counter is 7m (7yd 1ft) from the Abbey Wing entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • There is sufficient space to write or sign documents on the desk/counter.

Opening Times (Birth Reflection Service)

  • Access is by appointment only.

Department / Service (Birth Reflection Service)

  • Department / Service Access View
    • Birth Reflection Service is located on level 1 of the Abbey Wing.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are low to moderate.
  • Department / Service Facilities View
    • This department/service has; a consultation room.
    • There are 1 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located along the Abbey Wing main corridor.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located along the Abbey Wing main corridor.

Room / Area (Birth Reflection Service)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Birth Reflection Service.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 85cm (2ft 9in).
  • The type of flooring is vinyl/laminate and wood.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room / area.
  • Lighting levels are good.

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