Access Guide
Getting To The Hospital
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By Road
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- St Peter’s Hospital is located between Woking and Chertsey, approximately 1.5 miles away from junction 11 of the M25.
From junction 11 follow the A317 west until you reach a roundabout from where the hospital is signposted. - Parking Charges:
Up to 20 minutes free for drop off.
Up to 2 hours £4.50.
2-3 hours £5.50.
3-4 hours £6.50.
4-5 hours £7.50.
5-6 hours £8.00
Day rate (over 6 hours) £10.00
Weekly rate £25.00
Blue Badge Parking: Blue Badge parking is free at our hospitals. Blue Badges must be displayed in your vehicle and can be shown or scanned on exit. All our disabled spaces are located close to the main hospital entrances and signs clearly direct the way for people with a disability. There is access on both sites for wheelchair users.
At St Peter’s Hospital, disabled car parking is mainly located in the A and E car park. There is easy access into the corridor behind A and E. From here you can access the main reception area and the lift to other parts of the hospital. At Ashford, there are ramps at both the Main Entrance and the Outpatient Department entrances. Both sites have easy access to lifts.
For those with mobility issues who find it difficult to reach our clinics or wards, wheelchairs are located at the main hospital entrances.
Parking Concessions: We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors: Weekly parking permit - £25.00 Patients attending Haematology / Oncology Day units: Free for period of treatment. Patients attending long term cardiac rehabilitation clinics: Free for period of treatment. Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital: Three weekly permit - £20.00.
- St Peter’s Hospital is located between Woking and Chertsey, approximately 1.5 miles away from junction 11 of the M25.
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By Bus
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- There are regular bus services operating to Ashford Hospital from Heathrow Airport, Hounslow and other surrounding areas.
There is a White Bus 446 service that operates between the hospitals but this is only free for staff use.
- There are regular bus services operating to Ashford Hospital from Heathrow Airport, Hounslow and other surrounding areas.
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By Train
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- The nearest train stations to the hospital are in Chertsey (approximately 1.8km away) or Woking (approximately 7.1km away). Both stations are on the main bus routes.
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Useful Links
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- Parking information at the hospital.
- To view the web page described above click here (opens in new tab).
- White bus service for staff.
- To view the web page described above click here (opens in new tab).
- National Rail Enquiries Website.
- To view the web page described above click here (opens in new tab).
- Travelling to Ashford and St. Peter's hospitals by bus.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located on level 2 of the main hospital building, to the right as you enter the Outpatients level 2 main entrance.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 01932 723 553.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found at major junctions throughout the hospital corridors.
- Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
- BSL interpreters can be provided on request.
- Additional hospital services link (new tab) - click here.
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Comments
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- PALS can be contacted from any internal hospital phone by dialling 3553.
Parking
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is next to Abbey Wing.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 10 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 380cm x 560cm (12ft 6in x 18ft 4in).
- The nearest Blue Badge bay is 100m (109yd 1ft) from the main entrance.
- The furthest Blue Badge bay is 140m (153yd 4in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is a road to cross between the car park and the entrance.
- The road is generally quiet.
- The car park does not have a height restriction barrier.
- There is not a designated drop off point.
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Comments
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- Patient/visitor parking is situated in a number of places.
- These include pay and display and pay on exit car parks.
- There are a number of Blue Badge bays close to hospital entrances.
- Unless you are visiting out of peak weekday hours it is recommended you park in the main Outpatients visitor car park where most spaces are available.
- Parking charges are free for the first 20 minutes and then start at £3.50 for up to 2 hours, increasing by £1 an hour up to six hours.
- Parking machines accept the following coins: 10p, 20p, 50p, £1 and £2; and also £5, £10 and £20 notes. Credit/debit cards are accepted by the pay stations. Please click here for more information.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the venue.
- There is not level access into the venue.
- The intercom is in a suitable position to allow wheelchair users to gain access.
- The main door(s) open away from you (push).
- The doors are double width.
- The door(s) is / are heavy.
- The door opening is 196cm (6ft 5in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
Lift
- There is a lift for public use.
- The lift is located to the right on entering the building.
- The lift is approximately 8m (8yd 2ft) from the main entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1.
- Staff do not need to be notified for use of the lift.
- The clear door width is 78cm (2ft 7in).
- The dimensions of the lift are 102cm x 124cm (3ft 4in x 4ft 1in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Opening Times
- Access is by appointment only.
Inside Access
- There is level access to the service(s).
- Wayfinding signage is not available.
- The type of flooring in walkways and corridors is vinyl/laminate.
- The lighting levels are varied.
Waiting Room / Area
- There is a waiting room / area.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate.
- Some chairs are permanently fixed.
- All chairs have armrests.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a television.
- Vending machines are not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are bright.
Consultation / Treatment Room (Relatives 1)
- There is / are 3 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Relatives 1.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 84cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are some chairs with armrests available.
- No tables are permanently fixed.
- Lighting levels are bright.
Toilet with Adaptations
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is tactile, pictorial and Braille signage on or near the toilet door.
- This accessible toilet is located to the right as you enter.
- This accessible toilet is approximately 5m (5yd 1ft) from the main entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The dimensions of the accessible toilet are 130cm x 210cm (4ft 3in x 6ft 11in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 88cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 107cm (3ft 6in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the internal door and wall.
- The contrast between the external door and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
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- There is an identical toilet on the first floor.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Abbey Wing link (new tab) - click here.