You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • St Peter’s Hospital is located between Woking and Chertsey, approximately 1.5 miles away from junction 11 of the M25.
    From junction 11 follow the A317 west until you reach a roundabout from where the hospital is signposted.
  • Parking Charges: Up to 20 minutes free for drop off. Up to 2 hours £4.50. 2-3 hours £5.50. 3-4 hours £6.50. 4-5 hours £7.50. 5-6 hours £8.00 Day rate (over 6 hours) £10.00 Weekly rate £25.00
    Blue Badge Parking: Blue Badge parking is free at our hospitals. Blue Badges must be displayed in your vehicle and can be shown or scanned on exit. All our disabled spaces are located close to the main hospital entrances and signs clearly direct the way for people with a disability. There is access on both sites for wheelchair users.
    At St Peter’s Hospital, disabled car parking is mainly located in the A and E car park. There is easy access into the corridor behind A and E. From here you can access the main reception area and the lift to other parts of the hospital. At Ashford, there are ramps at both the Main Entrance and the Outpatient Department entrances. Both sites have easy access to lifts.
    For those with mobility issues who find it difficult to reach our clinics or wards, wheelchairs are located at the main hospital entrances.
    Parking Concessions: We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors: Weekly parking permit - £25.00 Patients attending Haematology / Oncology Day units: Free for period of treatment. Patients attending long term cardiac rehabilitation clinics: Free for period of treatment. Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital: Three weekly permit - £20.00.
• By Bus View
  • There are regular bus services operating to Ashford Hospital from Heathrow Airport, Hounslow and other surrounding areas.
    There is a White Bus 446 service that operates between the hospitals but this is only free for staff use.
• By Train View
  • The nearest train stations to the hospital are in Chertsey (approximately 1.8km away) or Woking (approximately 7.1km away). Both stations are on the main bus routes.
• Useful Links View
  • Parking information at the hospital.
  • To view the web page described above click here (opens in new tab).
  • White bus service for staff.
  • To view the web page described above click here (opens in new tab).
  • National Rail Enquiries Website.
  • To view the web page described above click here (opens in new tab).
  • Travelling to Ashford and St. Peter's hospitals by bus.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on level 2 of the main hospital building, to the right as you enter the Outpatients level 2 main entrance.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01932 723 553.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at major junctions throughout the hospital corridors.
• Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
• BSL interpreters can be provided on request.
• Additional hospital services link (new tab) - click here.

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• Comments View
  • PALS can be contacted from any internal hospital phone by dialling 3553.

You are on Hospital Parking (Multi Storey Car Park). Skip to the next section.

Hospital Parking (Multi Storey Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the hospital main entrance.
  • The car park type is multi storey.
  • The car park does have a height restriction barrier.
  • The maximum height is 220cm (7ft 3in).
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 32 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm (7ft 7in x 15ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the hospital main entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs are located on level 2 of the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located on level 2 of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 35m (38yd 10in) from the main entrance.
• Comments View
  • Visitor parking is located on levels 2 and 2.5.
  • Blue Badge bays are located on level 2 and there is step free access from the bays to the hospital main entrance.
  • There is a steep slope to exit the car park and access the hospital main entrance.
  • There is a wheelchair collection and drop off point located next to the payment machines on level 2.

You are on Parking (Drop Off Only). Skip to the next section.

Parking (Drop Off Only)

• The venue does not have its own car park.
• There is a designated drop off point.
• The drop off point is located in front of the entrance.
• There is a dropped kerb from the drop off point.
• There is tactile paving on the dropped kerb.

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• Comments View
  • Patient/visitor parking is situated in a number of places. These include pay and display and pay on exit car parks. There are a number of Blue Badge bays close to hospital entrances.
  • Unless you are visiting out of peak weekday hours it is recommended you park in the main Outpatients visitor car park where most spaces are available.
  • Parking charges are free for the first 20 minutes and then start at £3.50 for up to 2 hours, increasing by £1 an hour up to six hours. Parking machines accept the following coins: 10p, 20p, 50p, £1 and £2; and also £5, £10 and £20 notes. Credit/debit cards are accepted by the pay stations. Please click here for more information.

You are on Getting To (Cherry Ward). Skip to the next section.

Getting To (Cherry Ward)

• Cherry Ward is/are located on the ground floor of the Duchess of Kent Wing.
• Access to Cherry Ward is via the Duchess of Kent Wing entrance.
• Enter via the Duchess of Kent Wing entrance.
  Follow the corridor to the right and take the first right, through the Cherry and Maple Short Stay Units entrance.
  Continue ahead and the entrance to Cherry Ward is on the left.
• There is step free access to Cherry Ward.
• Cherry Ward is approximately 20m from the Duchess of Kent Wing entrance.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Duchess of Kent Wing Main Entrance). Skip to the next section.

Outside Access (Duchess of Kent Wing Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are single width.
• The door opening is 160cm (5ft 3in) wide.

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• Comments View
  • This entrance leads into level 3 of the hospital.

You are on Level Change (Duchess of Kent Wing Main Entrance). Skip to the next section.

Level Change (Duchess of Kent Wing Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is permanent.

You are on Entrance (Cherry Ward and Maple Ward). Skip to the next section.

Entrance (Cherry Ward and Maple Ward)

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• Entrance Details View
  • This information is for the entrance located on level 3 of the Duchess of Kent Wing.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 137cm (4ft 6in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 130cm (4ft 3in).
  • There is a door release button when exiting.
  • The height of the door release button is 115cm (3ft 9in).
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 174cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 168cm.

You are on Ward (Cherry Ward). Skip to the next section.

Ward (Cherry Ward)

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• Ward Information View
  • This is a/an older persons short stay ward.
  • This is a shared ward.
  • There is/are 4 bay(s) available.
  • There is/are 3 side room(s) available.
  • There is/are 29 bed(s) on this ward in total.
• Ward Access View
  • There is a/are door(s) leading into the ward.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 160cm (5ft 3in).
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • There is level access throughout the ward.
  • There is clear signage on the ward.
  • The type of flooring is vinyl/laminate.
  • There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
• Reception/Nurses' Station View
  • The height of the Nurses' Station desk is 102cm.
  • There is not a lowered section.
  • There is not a hearing assistance system available at the desk.
• Relatives' Room View
  • There is not a relatives' room for the ward.
• Example Side Room View
  • There are no side rooms available with an accessible ensuite.
  • The width of the door opening into the side room is over 75cm.
  • The side room surveyed does not have a ceiling track hoist.
  • There is not sufficient space next to the bed for a mobile hoist to operate.
  • There is not room for a wheelchair user to manoeuvre around the bed.
  • Bedside storage is available.
  • The colour contrast between the walls and the floor in the side room is good.
  • The lighting levels in the side room are good.
• Ward Features and Patient Facilities View
  • A hearing assistance system is not available on the ward.
  • The ward does not play background music.
  • There is not a chair with armrests on both sides.
  • A mobile hoist is available on the ward.
  • There are washroom facilities for patients on the ward.
  • There are toilet facilities for patients on the ward.
• Visitor Facilities View
  • There are no accessible toilet facilities on the ward for visitors.
  • Accessible toilet facilities for visitors are located just inside the entrance to the Duchess of Kent Wing.
  • There are no standard toilet facilities on the ward for visitors.
  • Standard toilet facilities for visitors are located just inside the entrance to the Duchess of Kent Wing.
• Visiting Times View
  • There are set visiting times for the ward.
  • Visiting times are 14:00 to 20:00.
  • The visiting times are the same for each day.

You are on Washroom (Shower - Male). Skip to the next section.

Washroom (Shower - Male)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 2 washroom(s) of this type in the ward.
  • The washroom surveyed is located along the ward corridor, before Bay 4.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is male.
  • There is Braille, tactile, pictorial and written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards and outwards.
  • The door(s) is/are locked by a twist lock.
  • The door is easy to open.
  • The width of the door opening is 85cm (2ft 9in).
  • The dimensions of the washroom are 275cm x 245cm (9ft x 8ft).
  • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 160cm from the floor.
  • There is a mirror.
  • There is a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The height of the wash basin is 73cm.
  • As you face the wash basin the wall-mounted grab rails are on both sides.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 114cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The height of the towel dispenser is 104cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • There is a/are nappy/incontinence items bin disposal units.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 110cm.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 100cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head is height adjustable.
  • The shower control type is twist/turn.
  • There is no seat for the shower.
  • There are wall-mounted grab rails available for the shower.
  • The shower tray is accessed via a steep slope.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The toilet seat colour contrast is poor.
  • The colour contrast between the shower wall-mounted grab rails and wall is good.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are good.
• Comments View
  • There is a similar female washroom at the other end of the ward corridor.

You are on Washroom (Assisted Male Shower). Skip to the next section.

Washroom (Assisted Male Shower)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 1 washroom(s) of this type in the ward.
  • The washroom surveyed is located along the main ward corridor.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is male.
  • There is Braille, tactile, pictorial and written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door is easy to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The dimensions of the washroom are 295cm x 243cm (9ft 8in x 7ft 12in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 160cm from the floor.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 76cm.
  • As you face the wash basin the wall-mounted grab rails are on the left.
  • The tap type is lever. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 124cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 115cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • There is a/are nappy/incontinence items bin disposal units.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • There is not a lateral transfer space.
  • There is a flush.
  • There is a dropdown rail but no transfer space.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The height of the toilet roll holder is 116cm.
  • There is a shelf next to the toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 75cm.
  • The shelf is located where it is reachable.
  • There is a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head is height adjustable.
  • The shower control type is twist/turn.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 42cm (1ft 5in).
  • There are wall-mounted grab rails available for the shower.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the dropdown rail(s) and wall is fair.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is fair.
  • The toilet seat colour contrast is good.
  • The colour contrast between the shower wall-mounted grab rails and wall is fair.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located along the ward corridor.
  • There is step-free access into the toilet(s).
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • The colour contrast between the internal toilet door(s) and wall(s) is good.
  • The colour contrast between the walls and floor is good.
  • Toilet seats do not have a good colour contrast.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
  • The colour contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is fair.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • There is a/are dropdown rail(s) on the right as you face the ambulant toilet(s).
  • The colour contrast of the dropdown rail(s) in the ambulant cubicle(s) is fair.
  • The height of the wash basin(s) is 79cm.
  • The wash basin(s) tap type is lever.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the wash basin.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The male toilet is located along the main ward corridor.
  • There is step-free access into the toilet(s).
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • The colour contrast between the internal toilet door(s) and wall(s) is good.
  • The colour contrast between the walls and floor is good.
  • Toilet seats do not have a good colour contrast.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
  • The colour contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is fair.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • The height of the wash basin(s) is 75cm.
  • The wash basin(s) tap type is lever.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the wash basin.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Abbey Wing link (new tab) - click here.
• Duchess of Kent Wing Entrance link (new tab) - click here.