You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

Collapse all Expand all

• By Road View
  • St Peter’s Hospital is located between Woking and Chertsey, approximately 1.5 miles away from junction 11 of the M25.
    From junction 11 follow the A317 west until you reach a roundabout from where the hospital is signposted.
  • The hospital has a couple of onsite car parks all of which are chargeable, including for Blue Badge holders. However, there are free 20 minute pickup and drop off points at the front of the hospital.
    Parking charges are as follows:
    First 20 minutes free for drop off.
    Up to 2 hours £3.50.
    2 to 3 hours £4.00.
    3 to 4 hours £5.00.
    4 to 5 hours £6.00.
    5 to 6 hours £7.00.
    6 to 24 hours £8.00.
    Up to one week £20.00.
    For Blue Badge holders who may find it easier to pre-purchase parking tickets, the hospital offers the facility for to purchase up to six 2 hour tickets in advance, at £3.50 each.
    This can be done through the Travel Plan Office at St Peter’s Hospital or from the Cashier’s Office at Ashford Hospital.
    For those with mobility issues who find it difficult to reach clinics or wards, porters can be pre-booked to help you on arrival. Please call 01932 722 036 two days in advance and one of the team will make sure they are on hand to greet you when you arrive.
    *Parking concessions*. For some patients visiting the hospitals regularly car parking costs can be a burden. The hospital therefore offer the following concessions which are applicable at both of the hospital sites:
    Frequent visitors weekly parking permit - £20.00.
    Patients attending Haematology/Oncology Day units - free for period of treatment.
    Patients attending long term cardiac rehabilitation clinics - free for period of treatment.
    Parents attending the Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital three weekly permit - £20.00.
• By Bus View
  • There are regular bus services to St Peter’s Hospital from Woking, Staines and other surrounding areas. There is also a hopper shuttle bus which runs between Ashford and St Peter's hospital sites Monday to Friday only, and is freely available to all staff, patients and visitors.
    Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to the limited capacity of the vehicles and no secure storage available on the vehicles.
• By Train View
  • The nearest train stations to the hospital are in Chertsey (approximately 1.8km away) or Woking (approximately 7.1km away). Both stations are on the main bus routes.
• Useful Links View
  • Hospital Webpage on Travel.
  • To view the web page described above click here (opens in new tab).
  • Surrey County Council Information on Bus Travel.
  • To view the web page described above click here (opens in new tab).
  • National Rail Enquiries Website.
  • To view the web page described above click here (opens in new tab).
  • Hospital Webpage on Help with Travel.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on level 2 of the main hospital building, to the right as you enter the Outpatients level 2 main entrance.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01932 723 553.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at major junctions throughout the hospital corridors.
• Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
• BSL interpreters can be provided on request.
• Additional hospital services link (new tab) - click here.

Collapse all Expand all

• Comments View
  • PALS can be contacted from any internal hospital phone by dialling 3553.

You are on Hospital Parking (Multi Storey Car Park). Skip to the next section.

Hospital Parking (Multi Storey Car Park)

Collapse all Expand all

• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the hospital main entrance.
  • The car park type is multi storey.
  • The car park does have a height restriction barrier.
  • The maximum height is 220cm (7ft 3in).
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 32 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm (7ft 7in x 15ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the hospital main entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment signs are located on level 2 of the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located on level 2 of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 35m (38yd 10in) from the main entrance.
• Comments View
  • Visitor parking is located on levels 2 and 2.5.
  • Blue Badge bays are located on level 2 and there is step free access from the bays to the hospital main entrance.
  • There is a steep slope to exit the car park and access the hospital main entrance.
  • There is a wheelchair collection and drop off point located next to the payment machines on level 2.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is not free for Blue Badge holders.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There is/are 2 Blue Badge parking bay(s) within the car park.
• The dimensions of the Blue Badge parking bay(s) are 320cm x 560cm (10ft 6in x 18ft 4in).
• The nearest Blue Badge bay is 70m (76yd 1ft) from the main entrance.
• The furthest Blue Badge bay is 75m (82yd 1in) from the main entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are slopes/ramps.
• The car park surface is tarmac.
• There is not a road to cross between the car park and the entrance.
• The car park does not have a height restriction barrier.
• There is a designated drop off point.
• The drop off point is located in front of the entrance.
• There is a dropped kerb from the drop off point.
• There is tactile paving on the dropped kerb.

Collapse all Expand all

• Comments View
  • Patient/visitor parking is situated in a number of places. These include pay and display and pay on exit car parks. There are a number of Blue Badge bays close to hospital entrances.
  • Unless you are visiting out of peak weekday hours it is recommended you park in the main Outpatients visitor car park where most spaces are available.
  • Parking charges are free for the first 20 minutes and then start at £3.50 for up to 2 hours, increasing by £1 an hour up to six hours. Parking machines accept the following coins: 10p, 20p, 50p, £1 and £2; and also £5, £10 and £20 notes. Credit/debit cards are accepted by the pay stations. Please click here for more information.

You are on Getting To (Holly Ward). Skip to the next section.

Getting To (Holly Ward)

• Holly Ward is/are located on Level 4 of the Duchess of Kent Wing.
• Access to Holly Ward is via the Duchess of Kent Wing entrance.
• After entering the hospital via the Duchess of Kent Wing entrance, turn right and follow the corridor past two sets of double doors until you reach the lifts on your right hand side. Take the lifts to Level 4 and on exiting turn left and proceed along the corridor through the open double doors. Once past the doors turn right into the corridor and the Holly Ward is at the end on the left hand side.
• There is step free access, via lift, to Holly Ward.
• Holly Ward is approximately 35m from the lift.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Duchess of Kent Wing Main Entrance). Skip to the next section.

Outside Access (Duchess of Kent Wing Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are single width.
• The door opening is 160cm (5ft 3in) wide.

Collapse all Expand all

• Comments View
  • This entrance leads into level 3 of the hospital.

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are 2, 3, 4.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right on entering the building.
• The lift is approximately 40m (43yd 2ft) from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are 2, 3, 4.
• Staff do not need to be notified for use of the lift.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 150cm x 270cm (4ft 11in x 8ft 10in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The controls are over 130cm from floor level.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

Collapse all Expand all

• Comments View
  • There are 2 identical lifts at this location.

You are on Outside Access (Ward Entrance). Skip to the next section.

Outside Access (Ward Entrance)

• This information is for the entrance located on Level 4 of the Duchess of Kent Wing.
• There is level access into the venue.
• Level access is via lift.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 170cm (5ft 7in).

You are on Reception. Skip to the next section.

Reception

• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are bright.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• Motorised scooters are welcomed in public parts of the venue.
• The type of flooring in walkways and corridors is vinyl/laminate.
• The lighting levels are bright.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 15:00 - 16:30.
• Monday 18:00 - 20:00.
• Tuesday 15:00 - 16:30.
• Tuesday 18:00 - 20:00.
• Wednesday 15:00 - 16:30.
• Wednesday 18:00 - 20:00.
• Thursday 15:00 - 16:30.
• Thursday 18:00 - 20:00.
• Friday 15:00 - 16:30.
• Friday 18:00 - 20:00.
• Saturday 15:00 - 16:30.
• Saturday 18:00 - 20:00.
• Sunday 15:00 - 16:30.
• Sunday 18:00 - 20:00.

You are on Ward. Skip to the next section.

Ward

• There is level access in the ward.
• The ward is single sex.
• There is/are 4 bay(s) available.
• There is/are 3 side room(s) available.
• The area/room/bay surveyed was 1.
• There is a/are door(s) to the area/room/bay.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are permanently held open.
• The width of the door opening is 170cm (5ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre around the bed(s)/between beds.
• The bed(s) is/are adjustable.
• The bed(s) has/have bedside storage.
• Bedside services available include; televisions, telephones, radios, the internet, text messaging, games and hospital information.
• These services are chargeable.
• A hoist is available.
• The hoist is manual.
• A sling is available.
• The sling is attached by loop.
• There is an accessible toilet for visitors to use on the ward.
• There is a standard toilet for visitors to use on the ward.
• There is a bathroom on the ward.
• Lighting levels are bright.
• A flashing alarm is not available.
• A vibrating alarm is not available.

You are on Accessible Shower. Skip to the next section.

Accessible Shower

• Accessible shower facilities are available.
• The showers are located within the accessible toilet.
• The facilities available in the accessible shower are an adjustable shower head, handrails, and a flip down seat.
• The height of the seat is 50cm (1ft 8in).
• There is level access to the services from the shower facilities.

You are on Accessible Bathroom. Skip to the next section.

Accessible Bathroom

• Accessible bathroom facilities are available.

Collapse all Expand all

• Location and access View
  • It was possible to access the bathroom during the survey.
  • The bathroom is interchangeable between male and female.
  • The bathroom is not for the sole use of disabled people.
  • There is Braille, tactile and pictorial signage on or near the accessible bathroom door.
  • The accessible bathroom is 15m (16yd 1ft) from the ward entrance.
  • There is level access to the accessible bathroom.
• Features and dimensions View
  • A key is not required for the accessible bathroom.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the door is 84cm (2ft 9in).
  • The door weight is heavy.
  • The dimensions of the bathroom are 330cm x 280cm (10ft 10in x 9ft 2in).
  • The bathroom has a non slip floor.
  • There is not a functional emergency alarm available.
  • It is out of reach (higher than 10cm (4") from floor).
  • Disposal facilities are available.
  • There is a coat hook.
  • The coat hook is not within 120cm (3ft 11in) from floor level.
• Position of fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on the right.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The towel dispenser is 130cm (4ft 3in) high.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin height is 77cm (2ft 6in).
  • The tap type is lever.
  • There is not a mixer tap for the wash basin.
  • There are mirrors in the accessible bathroom.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Wheel in shower details View
  • There is a wheel in shower.
  • The shower head height is adjustable.
  • The shower control type is twist/turn.
  • There are handrails available.
• Colour contrast and lighting View
  • The contrast between the internal door and wall is good.
  • The contrast between the external door and wall is good.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is located at the rear of the ward.
  • This accessible toilet is approximately 20m (21yd 2ft) from the ward entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards and outwards.
  • The door is locked by a twist lock.
  • The door may be difficult to open.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The dimensions of the accessible toilet are 200cm x 240cm (6ft 7in x 7ft 10in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 120cm (3ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 105cm (3ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the internal door and wall is good.
  • The contrast between the external door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located past reception to the right.
  • The female toilet(s) is/are approximately 10m (10yd 2ft) from the ward entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the left on entering the ward.
  • The male toilet(s) is/are approximately 2m (2yd 7in) from the ward entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels are bright.

You are on Standard Toilet(s) (Interchangeable). Skip to the next section.

Standard Toilet(s) (Interchangeable)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located to the left on entering the ward.
  • The shared toilet(s) is/are approximately 5m (5yd 1ft) from the ward entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels are medium.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other access guides that are related to this one please use the links below.
• Abbey Wing link (new tab) - click here.
• Duchess of Kent Wing Entrance link (new tab) - click here.