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Surgical Appliances

St Peter's Hospital, Guildford Road, Chertsey, Surrey, KT16 0PZ

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Access Guide

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COVID-19 Information (Ashford and St Peter's NHS Foundation Trust)

Getting To The Hospital

  • By Road View
    • St Peter’s Hospital is located between Woking and Chertsey approximately 1.5 miles away from junction 11 of the M25. From junction 11 follow the A317 west until you reach a roundabout from where the hospital is signposted.
    • The hospital has a couple of onsite car parks all of which are chargeable including for Blue Badge holders. However, there are free 20 minute pickup and drop off points at the front of the hospital. Parking charges are as follows: First 20 minutes Free for drop off Up to 2 hours £3.50 2 to 3 hours £4.00 3 to 4 hours £5.00 4 to 5 hours £6.00 5 to 6 hours £7.00 6 to 24 hours £8.00 Up to one week £20.00 For Blue Badge holders who may find it easier to pre-purchase parking tickets, we now offer the facility for you to purchase up to six 2 hour tickets in advance, at £3.50 each. You can do this through our Travel Plan Office at St Peter’s Hospital or from the Cashier’s Office at Ashford Hospital. For those with mobility issues who find it difficult to reach our clinics or wards, our porters can be pre-booked to help you on arrival. Please call 01932 722036 two days in advance and one of our team will make sure they are on hand to greet you when you arrive. Parking concessions We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors Weekly parking permit - £20.00 Patients attending Haematology/Oncology Day units Free for period of treatment Patients attending long term cardiac rehabilitation clinics Free for period of treatment Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital Three weekly permit - £20.00.
  • By Bus View
    • There are regular bus services operating to St Peter’s Hospital from Woking, Staines and other surrounding areas. There is also a hopper shuttle bus which runs between Ashford and St Peters hospital sites, on Monday to Friday only, and is freely available to all staff, patients and visitors. Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to the limited capacity of the vehicles and no secure storage available on the vehicles.
  • By Train View
    • The nearest train stations to the hospital are in Chertsey (approximately 1.8km away) or Woking (approximately 7.1km away). Both stations are on the main bus routes.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located next to the reception desk on Level 1 of the Outpatients Building.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01932 723553.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at major junctions throughout the hospital corridors.
  • Hospital staff do receive disability awareness / equality training.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • BSL interpreters can be provided on request.
  • Additional hospital services link (new tab) - click here.
  • Comments View
    • PALS can be contacted from any internal hospital phone by dialling 3553.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 380cm x 600cm (12ft 6in x 19ft 8in).
  • The nearest Blue Badge bay is 12m (13yd 4in) from the main entrance.
  • The furthest Blue Badge bay is 19m (20yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • Patient/visitor parking is situated in a number of places. These include pay and display and pay on exit car parks. There are a number of Blue Badge bays close to hospital entrances.
    • Unless you are visiting out of peak weekday hours it is recommended you park in the main Outpatients visitor car park where most spaces are available.
    • Parking charges are free for the first 20 minutes and then start at £3.50 for up to 2 hours, increasing by £1 an hour up to six hours. Parking machines accept the following coins: 10p, 20p, 50p, £1 and £2; and also £5, £10 and £20 notes. Credit/debit cards are accepted by the pay stations. Please click here for more information.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 85cm (2ft 9in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp/slope does bypass the step(s).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 3 step(s) to the area/service.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Outside Access (Access from The Ramp)

  • This information is for the entrance located on The Ramp hospital corridor.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 156cm (5ft 1in).

Level Change (Access from The Ramp)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope is steep.
  • The ramp/slope is permanent.

Opening Times

  • Monday 08:30 - 16:30.
  • Tuesday 08:30 - 16:30.
  • Wednesday 08:30 - 16:30.
  • Thursday 08:30 - 16:30.
  • Friday 08:30 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Waiting Room / Area

  • There is a waiting room / area.
  • There is level access into the waiting room / area.
  • The type of flooring is carpet.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.

Consultation / Treatment Room

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; 1.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) by sliding.
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 110cm (3ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • The sling is attached by loop.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is/are adjustable.
  • All chairs have armrests available.
  • No tables are permanently fixed.
  • The room does not have background music playing.
  • Lighting levels are bright.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located to the right on entering.
    • This accessible toilet is approximately 22m (24yd 2in) from the main entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The door is heavy.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 146cm x 260cm (4ft 9in x 8ft 6in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 78cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 111cm (3ft 8in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is poor.
    • The contrast between the external door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

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