You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Apollo Victoria Access Information please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include: Braille and large print.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located in a grassy area just past Victoria Station.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact the Front of House staff.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• Either of the Ambassador Lounges can be used as a place of safety.
  On the ground floor, the Ambassador Lounge is immediately to the left from the first set of doors at the Vauxhall Bridge Road Entrance.
  On the first floor, the Ambassador Lounge is at the right side of the theatre (when facing the auditorium), beside the male standard toilets.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Apollo Victoria Theatre is located on Wilton Road and Vauxhall Bridge Road.
  • There is no on-road parking available near the theatre.
    Park Plaza Victoria Hotel and Victoria Station car parks are nearby.
    Victoria Station car park has Blue Badge spaces.
    Park Plaza Victoria Hotel parking must be pre-booked and has no Blue Badge spaces.
  • For more information on Google Maps please click here (opens new tab).
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • The closest bus stops to the venue are the Neathouse Place stop on Vauxhall Bridge Road, and the Victoria (Z1) stop on Wilton Road.
  • For more information on TFL buses please click here (opens new tab).
• By Train View
  • The nearest Railway Station is London Victoria.
  • London Victoria train station is approximately 100m (2 minutes) away.
  • For more information on London Victoria please click here (opens new tab).
• By Underground View
  • The nearest underground station is Victoria.
  • Victoria underground station is approximately 100m (2 minutes) away.
  • For more information on Victoria Underground Station please click here (opens new tab).

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the venue.
• The nearest train station is London Victoria.
• The nearest underground tube station is Victoria.
• The venue does not have its own car park.
• Public parking is available within approximately 200m of the venue.
• The public parking facilities located close to the venue include: Park Plaza Victoria Hotel car park.

You are on Theatre Information. Skip to the next section.

Theatre Information

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• General Information View
  • The theatre is located on Wilton Road.
• Theatre Information View
  • The designated seating within the theatre is located at either end of Row F in the Lower Dress Circle.
  • Advanced bookings are available.
  • Concessions are available.
  • Tickets are free for companions/carers.
  • Free Personal Assistant or Essential Companion tickets are available, subject to proof of eligibility, which is administered by Nimbus Disability’s Access Card.
• Facilities for Hearing Impaired Patrons View
  • There is a hearing assistance system available in the theatre(s).
  • There is a/are fixed hearing assistance system(s) in the theatre(s).
  • The hearing assistance system does cover all areas of the theatre(s).
  • The hearing assistance system was not tested at the time of the survey.
  • The auditorium contains a Sennheiser MobileConnect sound amplification system, which amplifies the sound via a mobile phone or tablet and headphones.
    Patrons can use their own mobile device, or the theatre has a limited number of devices for use.
  • Some performances are captioned.
  • Some performances are signed.
• Facilities for Visually Impaired Patrons View
  • Some performances are audio described.
  • Audio descriptive performances include a touch tour, incorporating sets, props and costumes used in the show.

You are on Outside Access (Vauxhall Bridge Road Entrance). Skip to the next section.

Outside Access (Vauxhall Bridge Road Entrance)

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• Entrance View
  • This information is for the entrance located on Vauxhall Bridge Road.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'The Apollo Victoria'.
  • There is step-free access at this entrance, via lift.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 150cm.
  • There is a second set of doors.
  • The door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 125cm.
  • There is a member of staff available for assistance at this entrance.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 9 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 28cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Lift View
  • There is a lift to access this entrance.
  • The lift does bypass the step(s).

You are on Lift (Vauxhall Bridge Road Entrance Platform Lift). Skip to the next section.

Lift (Vauxhall Bridge Road Entrance Platform Lift)

• There is a lift for public use.
• The lift is located at the Vauxhall Bridge Road Entrance.
• The lift is clearly visible from the entrance.
• The lift is approximately 1m (3ft 3in) from the Vauxhall Bridge Road Entrance.
• The lift is a platform lift.
• A member of staff needs to be notified for use of the lift.
• A member of staff is required to operate the lift.
• The floors which are accessible by this lift are the ground floor.
• The platform lift accesses a small level change.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• The dimensions of the lift are 83cm x 128cm (2ft 9in x 4ft 2in).

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• Comments View
  • Patrons requiring lift access should aim to arrive 30-45 minutes before the performance starts.
  • They should notify a member of the Front of House team on arrival, who will call for the Access Host to organise operation of the lifts.
  • The venue has advised that the dimensions for wheelchairs on the lifts can be no bigger than 28 inches / 72cm (width) x 36.5 inches / 93cm (length), and a total weight limit of 23.6 stone / 150kg applies.

You are on Outside Access (Wilton Road Entrance). Skip to the next section.

Outside Access (Wilton Road Entrance)

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• Entrance View
  • This information is for the entrance located on Wilton Road.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'The Apollo Victoria'.
  • There is stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 83cm (2ft 9in).
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 150cm.
  • There is a second set of doors.
  • The door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 125cm.
  • There is a member of staff available for assistance at this entrance.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 27cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Theatre Foyer. Skip to the next section.

Theatre Foyer

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• Theatre Foyer View
  • The theatre foyer is located on the ground floor.
  • There is step-free access to the theatre foyer.
  • There is step-free access throughout the foyer.
  • The type of flooring in the foyer is carpet and stone.
  • There is some flooring in the foyer which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is high colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
  • Wayfinding signage is available.
  • The nearest seating is located in the Lower Dress Circle.
  • The foyer does not play background music.
  • There is an access bell located to the right of the main entrance on Wilton Road for assistance.
• Box Office View
  • There is a/are box office within the foyer.
  • The counter(s) is/are located immediately to the right through the first set of doors at the Wilton Road Entrance.
  • The nearest counter is approximately 2m (2yd 7in) from the Wilton Road Entrance.
  • The counter(s) is/are clearly visible from the entrance.
  • There is step-free access to the counter(s).
  • There is a clear unobstructed route to the counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the counter(s) which could adversely affect the ability of someone to lip read.
  • The counter(s) is/are placed in front of a background which is patterned.
  • The lighting levels at the counter(s) are moderate to good.
  • The height of the counter(s) is/are 102cm.
  • There is sufficient space to write or sign documents on the counter(s).
  • There is not a/are not lowered section(s) of the counter(s).
  • The counter(s) is/are staffed.
  • There is not a hearing assistance system at the counter(s).
  • There is an access bell located to the right of the main entrance on Wilton Road for assistance.
• Bar View
  • There is a bar within the foyer.
  • The bar is located at the side of the foyer towards the auditorium.
  • The bar is approximately 5m (5yd 1ft) from the Vauxhall Bridge Road entrance.
  • The bar is clearly visible from the entrance.
  • There is step-free access to the bar.
  • There is a clear unobstructed route to the bar.
  • There are windows, TVs, glazed screens or mirrors behind the bar which could adversely affect the ability of someone to lip read.
  • The bar is placed in front of a background which is patterned.
  • The lighting levels at the bar are moderate to good.
  • The height of the bar is 110cm.
  • There is not a/are not lowered section(s) of the bar.
  • There is not a hearing assistance system at the bar.
  • Takeaway cups are available.
  • Drinking straws are available.
  • Tickets cannot be purchased from the bar.

You are on Counter (Tuck Shop). Skip to the next section.

Counter (Tuck Shop)

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• Counter View
  • The counter is located to the right from the first set of doors at the Vauxhall Bridge Road Entrance.
  • The counter is approximately 1m (3ft 3in) from the Vauxhall Bridge Road Entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 101cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
  • The type of flooring in this area is vinyl.
• Seating Area View
  • There is not a seating area close to the counter.

You are on Counter (Merchandise - Wilton Road Entrance). Skip to the next section.

Counter (Merchandise - Wilton Road Entrance)

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• Counter View
  • The counter is located to the left from the first set of doors at the Wilton Road Entrance.
  • The counter is approximately 3m (3yd 10in) from the Wilton Road Entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 102cm.
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
  • The type of flooring in this area is stone.
• Seating Area View
  • There is not a seating area close to the counter.

You are on Counter (Merchandise - Lobby). Skip to the next section.

Counter (Merchandise - Lobby)

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• Counter View
  • The counter is located at the rear of the lobby.
  • The counter is approximately 5m (5yd 1ft) from the Vauxhall Bridge Road Entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 102cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Seating Area View
  • There is not a seating area close to the counter.
• Comments View
  • There are two identical Merchandise Counters at either side of the lobby.

You are on Counter (Confectionary). Skip to the next section.

Counter (Confectionary)

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• Counter View
  • The counter is located in the centre of the lobby.
  • The counter is approximately 10m (10yd 2ft) from the Vauxhall Bridge Road Entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 97cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Seating Area View
  • There is not a seating area close to the counter.

You are on Ramp(s) or Slope(s) (To Accessible Toilet and Ambassador Lounge). Skip to the next section.

Ramp(s) or Slope(s) (To Accessible Toilet and Ambassador Lounge)

• There is a ramp/slope located in the passage to the left from the first set of doors at the Vauxhall Bridge Road Entrance.
• The ramp/slope is used to access The Accessible Toilet and Ambassador Lounge.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The width of the ramp/slope is 110cm (3ft 7in).
• The lighting levels at the ramp/slope are moderate to good.

You are on Eating and Drinking (Ambassador Lounge). Skip to the next section.

Eating and Drinking (Ambassador Lounge)

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• Location and Access View
  • The following information is for the lounge.
  • The lounge is located off the lobby, to the left from the Vauxhall Bridge Road entrance.
  • There is ramped/sloped access to the bar.
  • For access there is a single manual door which is easy to open.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 53cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are bench seats.
  • The type of flooring in this area is carpet.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are low to moderate.

You are on Toilet with Adaptations (Foyer - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Foyer - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located immediately to the left through the first set of the doors at the Vauxhall Bridge Road Entrance.
  • This accessible toilet is approximately 3m (3yd 10in) from the Vauxhall Bridge Road Entrance.
  • There is ramped/sloped access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the Access Host.
  • There is tactile and pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is medium.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 161cm x 218cm (5ft 3in x 7ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 96cm (3ft 2in).
  • The transfer space is obstructed by a waste disposal bin and storage items.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • The toilet has a cistern.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is high.
  • The lighting levels are good.
  • The contrast between the walls and floor is medium.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 93cm (3ft 1in).
  • The contrast between the hand dryer and the wall is high.

You are on Lift (Foyer to Lower Dress Circle Platform Lift). Skip to the next section.

Lift (Foyer to Lower Dress Circle Platform Lift)

• There is a lift for public use.
• The lift is located off the lobby, to the left from the Vauxhall Bridge Road Entrance.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 5m (5yd 1ft) from the Vauxhall Bridge Road Entrance.
• The lift is a platform lift.
• A member of staff needs to be notified for use of the lift.
• A member of staff is required to operate the lift.
• The floors which are accessible by this lift are Lobby, Lower Dress Circle.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• The dimensions of the lift are 72cm x 93cm (2ft 4in x 3ft 1in).
• The lighting levels in the lift are low to moderate.

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• Comments View
  • Patrons requiring lift access should aim to arrive 30-45 minutes before the performance starts.
  • They should notify a member of the Front of House team on arrival, who will call for the Access Host to organise operation of the lifts.
  • The venue has advised that the dimensions for wheelchairs on the lifts can be no bigger than 28 inches / 72cm (width) x 36.5 inches / 93cm (length), and a total weight limit of 23.6 stone / 150kg applies.

You are on Theatre Seating Area(s) (Lower Dress Circle). Skip to the next section.

Theatre Seating Area(s) (Lower Dress Circle)

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• Access to Seating View
  • The information below describes access to the Lower Dress Circle.
  • The theatre area is located off the lobby, to the left of the Lobby Bar.
  • There is step-free access to the theatre area, via lift.
  • The entrance area/door is clearly signed.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 168cm.
  • All doors accessing the area are similar.
  • The doors is/are permanently held open before and after performances.
  • There is a member of staff available for assistance at the doors before and after performances.
  • The doors give access to A to F.
  • There is/are 15 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting level at the steps before and after performances is low to moderate.
  • The lighting level at the steps during performances is low to moderate.
  • The steps are not clearly illuminated during performances.
• Theatre Area Information View
  • The information below describes access to the Lower Dress Circle.
  • The type of flooring in the seating area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There are seats with armrests on both sides.
  • The width of the rows of seating is 88cm.
  • The lighting level before and after performances is moderate to good.
  • The nearest accessible toilet is located off the lobby, by the Vauxhall Bridge Road Entrance.
  • There is step free access to a row/rows of seating.
  • The row(s) with step free access is/are row(s) F.
  • The access to the majority of seating is located either side of the seats (against wall) and in the centre of the seats.
  • There is stepped access to the majority of seating.
  • There is/are 15 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The depth of the step(s) is/are between the 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting level at the steps before and after performances is moderate to good.
  • The lighting level at the steps during performances is low to moderate.
  • The steps are not clearly illuminated during performances.
• Designated Seating Area(s) View
  • There is designated seating available in this area.
  • The nearest designated seating to this area is located row F.
  • The designated seating area(s) is/are located at either end of row F.
  • The designated seating area(s) is/are not clearly marked/signed.
  • There is step-free access to the designated seating area(s), via lift.
  • There is/are 2 designated space(s) for wheelchair users.
  • Wheelchairs may be left with the patron.
  • The visibility of the stage from this seating area is good.
  • Companions/carers sit next to the patron.
  • There is not sufficient space for an assistance dog to rest next to you.
  • Assistance dogs will generally be looked after in the Box Office.
    Wheelchair spaces are at either end of Row F.
    There are additional seats on row F for transfer from a wheelchair (after which wheelchairs will be stored until required).
    Row F also has step-free and limited-step seats.
    Seat risers are available.

You are on Step(s) (Lower Dress Circle - Female Standard Toilet). Skip to the next section.

Step(s) (Lower Dress Circle - Female Standard Toilet)

• There is a/are step(s) located on the left side of the Lower Dress Circle auditorium.
• The step(s) is/are used to access the female standard toilets.
• There is/are 3 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 15cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the steps are 28cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are low to moderate.

You are on Step(s) (Lower Dress Circle - Male Standard Toilet). Skip to the next section.

Step(s) (Lower Dress Circle - Male Standard Toilet)

• There is a/are step(s) located on the right side of the Lower Dress Circle auditorium.
• The step(s) is/are used to access the male standard toilets.
• There is/are 3 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 15cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the steps are 28cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are low to moderate.

You are on Standard Toilet(s) (Lower Dress Circle). Skip to the next section.

Standard Toilet(s) (Lower Dress Circle)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located on the left side of the Lower Dress Circle auditorium.
  • There is stepped access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is tactile and pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
• Toilet Facilities 2 View
  • The male toilet is located on the right side of the Lower Dress Circle auditorium.
  • There is stepped access to the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is tactile and pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.

You are on Other Floors (To Upper Dress Circle). Skip to the next section.

Other Floors (To Upper Dress Circle)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the rear of the venue.
  • The stairs are approximately 10m from the Vauxhall Bridge Road Entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are Lobby, Upper Dress Circle.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 28cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Eating and Drinking (Dress Circle Bar). Skip to the next section.

Eating and Drinking (Dress Circle Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the Upper Dress Circle floor.
  • There is stepped access to the bar.
• Service and Menus View
  • There is a bar where drinks can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 109cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is carpet.
  • The lighting levels are moderate to good.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • Staff are unable to make a table accessible to wheelchair users.
  • The surface height of the lowest table is 60cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are booths.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.

You are on Step(s) (Male Standard Toilets and Ambassador Lounge - Upper Dress Circle). Skip to the next section.

Step(s) (Male Standard Toilets and Ambassador Lounge - Upper Dress Circle)

• There is a/are step(s) located on the first floor.
• The step(s) is/are used to access the male standard toilets, and the Upper Dress Circle Ambassador Lounge.
• There is/are 3 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 15cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the steps are 28cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up the step(s).
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Eating and Drinking (Ambassador Lounge - Upper Dress Circle). Skip to the next section.

Eating and Drinking (Ambassador Lounge - Upper Dress Circle)

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• Location and Access View
  • The following information is for the lounge.
  • The lounge is located off the Upper Dress Circle, to the left of the male standard toilets.
  • There is stepped access to the lounge.
  • For access there is a single manual door which is permanently held open.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • Staff are unable to make a table accessible to wheelchair users.
  • The standard height for the underside of dining tables is 53cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is carpet.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Ambassador Lounge - Upper Dress Circle). Skip to the next section.

Standard Toilet(s) (Ambassador Lounge - Upper Dress Circle)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located off the Dress Circle Ambassador Lounge.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 5m from the entrance to the Dress Circle Ambassador Lounge.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 93cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.

You are on Step(s) (Female Standard Toilets - Upper Dress Circle). Skip to the next section.

Step(s) (Female Standard Toilets - Upper Dress Circle)

• There is a/are step(s) located on the first floor.
• The step(s) is/are used to access the female standard toilets.
• There is/are 3 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 15cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the steps are 28cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up the step(s).
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Standard Toilet(s) (Upper Dress Circle). Skip to the next section.

Standard Toilet(s) (Upper Dress Circle)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located on the Upper Dress Circle floor, to the left when facing the auditorium.
  • There is stepped access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is tactile and pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.
• Toilet Facilities 2 View
  • The male toilet is located on the Upper Dress Circle floor, to the left when facing the auditorium.
  • There is stepped access to the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is tactile and pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.

You are on Theatre Seating Area(s) (Upper Dress Circle). Skip to the next section.

Theatre Seating Area(s) (Upper Dress Circle)

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• Access to Seating View
  • The information below describes access to the Upper Dress Circle.
  • The theatre area is located off the Dress Circle floor.
  • There is stepped access to the theatre area.
  • The entrance area/door is clearly signed.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 168cm.
  • All doors accessing the area are similar.
  • The doors is/are permanently held open before and after performances.
  • There is a member of staff available for assistance at the doors before and after performances.
  • The doors give access to G to Y.
  • There is/are 12 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting level at the steps before and after performances is low to moderate.
  • The lighting level at the steps during performances is low to moderate.
  • The steps are not clearly illuminated during performances.
• Theatre Area Information View
  • The information below describes access to the Upper Dress Circle.
  • The type of flooring in the seating area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There are seats with armrests on both sides.
  • The width of the rows of seating is 88cm.
  • The lighting level before and after performances is moderate to good.
  • The nearest accessible toilet is located on the ground floor, off the lobby, by the Vauxhall Bridge Road entrance.
  • There is not step free access to a row/rows of seating.
  • The access to the majority of seating is located either side of the seats (against wall) and in the centre of the seats.
  • There is stepped access to the majority of seating.
  • There is/are 15 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The depth of the step(s) is/are between the 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting level at the steps before and after performances is moderate to good.
  • The lighting level at the steps during performances is low to moderate.
  • The steps are not clearly illuminated during performances.
• Designated Seating Area(s) View
  • There is not designated seating available in this area.
• Comments View
  • Seat risers are available.

You are on Other Floors (To Stalls). Skip to the next section.

Other Floors (To Stalls)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the rear of the venue.
  • The stairs are approximately 10m from the Vauxhall Bridge Road Entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are Lobby, Stalls.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 28cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are moderate to good.
• Other Information View
  • The service(s) on the floors which are not accessible is/are the merchandise counters and bars on the Stalls level.

You are on Theatre Seating Area(s) (Stalls). Skip to the next section.

Theatre Seating Area(s) (Stalls)

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• Access to Seating View
  • The information below describes access to the Stalls.
  • The theatre area is located on the lower ground floor.
  • There is ramped/sloped access to the theatre area.
  • The entrance area/door is clearly signed.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There are no doors at this entrance.
  • The width of the door opening is 117cm.
  • All doors accessing the area are similar.
  • There is a member of staff available for assistance at the doors before and after performances.
  • The doors give access to Stalls A to ZJ.
  • The gradient of the ramp/slope is steep.
  • There are not handrail(s) at the ramp.
  • The width of the ramp/slope is 117cm.
  • The lighting level at the ramp/slope before and after performances is moderate to good.
  • The lighting level at the ramp/slope during performances is low to moderate.
  • The ramp/slope is not clearly illuminated during performances.
• Theatre Area Information View
  • This information refers to the Stalls.
  • The type of flooring in the seating area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There are seats with armrests on both sides.
  • The width of the rows of seating is 88cm.
  • The lighting level before and after performances is low to moderate.
  • The nearest accessible toilet is located on the ground floor, off the lobby, by the Vauxhall Bridge Road entrance.
  • There is not step free access to a row/rows of seating.
  • The access to the majority of seating is located either side of the seats (against wall) and in the centre of the seats.
  • There is ramped/sloped access to the majority of seating.
  • The gradient of the ramp/slope is steep.
  • There are not handrail(s) at the ramp.
  • The width of the ramp/slope is 127cm.
  • The lighting level at the ramp/slope before and after performances is moderate to good.
  • The lighting level at the ramp/slope during performances is low to moderate.
  • The ramp/slope is not clearly illuminated during performances.
• Designated Seating Area(s) View
  • There is not designated seating available in this area.
  • Row B has seats reserved for partially-sited patrons, and for those attending signed performances.
    Seat risers are available.

You are on Step(s) (Merchandise Counter - Stalls). Skip to the next section.

Step(s) (Merchandise Counter - Stalls)

• There is a/are step(s) located at the back of the Stalls.
• The step(s) is/are used to access the Merchandise Counter.
• There is/are 2 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 15cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the steps are 27cm.
• There is not a/are not handrail(s) at the step(s).
• The lighting levels at the step(s) are low to moderate.

You are on Counter (Merchandise - Stalls). Skip to the next section.

Counter (Merchandise - Stalls)

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• Counter View
  • The counter is located at the back of the Stalls auditorium.
  • Clear signage for the counter is not visible from the entrance.
  • There is stepped access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are varied.
  • The height of the counter is 101cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
  • The type of flooring in this area is carpet.
  • There are two identical merchandise counters at the back of the auditorium.

You are on Ramp(s) or Slope(s) (Bar - Stalls). Skip to the next section.

Ramp(s) or Slope(s) (Bar - Stalls)

• There is a ramp/slope located at the back of the Stalls auditorium.
• The ramp/slope is used to access the Stalls Bar.
• The gradient of the ramp/slope is steep.
• The lighting levels at the ramp/slope are low to moderate.

You are on Eating and Drinking (Bar - Stalls). Skip to the next section.

Eating and Drinking (Bar - Stalls)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located at the back of the Stalls auditorium.
  • There is ramped/sloped access to the bar.
• Service and Menus View
  • There is a bar where drinks can be ordered.
  • Staff cannot bring food and/or drinks to tables.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 110cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is carpet.
  • The lighting levels are varied.
• Comments View
  • There is an identical bar at either side of the rear of the Stalls auditorium.

You are on Step(s) (Stalls - Left Side - Female Standard Toilets). Skip to the next section.

Step(s) (Stalls - Left Side - Female Standard Toilets)

• There is a/are step(s) located inside the female standard toilets on the left side of the Stalls auditorium.
• The step(s) is/are used to access the female standard toilets.
• There is/are 4 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 15cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the steps are 28cm.
• There is not a/are not handrail(s) at the step(s).
• The lighting levels at the step(s) are moderate to good.

You are on Standard Toilet(s) (Stalls - Left Side - Female). Skip to the next section.

Standard Toilet(s) (Stalls - Left Side - Female)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located on the left side of the Stalls auditorium.
  • There is stepped access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is tactile and pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.

You are on Step(s) (Stalls - Right Side - Male Standard Toilets). Skip to the next section.

Step(s) (Stalls - Right Side - Male Standard Toilets)

• There is a/are step(s) located inside the male standard toilets.
• The step(s) is/are used to access the male standard toilets.
• There is/are 3 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 15cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• The depth of the steps are 28cm.
• There is not a/are not handrail(s) at the step(s).
• The lighting levels at the step(s) are moderate to good.

You are on Standard Toilet(s) (Stalls - Right Side - Male and Female). Skip to the next section.

Standard Toilet(s) (Stalls - Right Side - Male and Female)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located on the right side of the Stalls auditorium.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is medium.
  • There is tactile and pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.
• Toilet Facilities 2 View
  • The male toilet is located on the right side of the Stalls auditorium.
  • There is stepped access to the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is tactile and pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.